Zoho Assist 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zoho Assist

4.7

(1341)

Pricing

Starting at ₹480.00 per month

About Zoho Assist

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe.

Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management and many others.

With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist.

Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo and a customized user portal.

Zoho Assist has a forever-free plan as well as paid plans on a monthly subscription basis.

Zoho Assist Screenshots

Zoho Assist Pricing and Plans

Starting price: ₹480.00 per month

Free Trial

Free Version

Standard

₹480.00

flat rate, per month

Plan includes:

2 Simultaneous Sessions
All in Free Edition +
Custom Report
File Transfer
Import Google Contacts
Multi Monitor Navigation
Reboot and Reconnect
Screen Capture
Send Ctrl+Alt+Del
Session Transfer

Professional

₹720.00

flat rate, per month

Plan includes:

4 Simultaneous Sessions
Advanced Reports
All in Standard Edition +
Android)
Custom Email Templates
Mobile Apps (Ios
Rebranding
Schedule Sessions
Screen Sharing
Session Notes

Enterprise

₹1,120.00

flat rate, per month

Plan includes:

6 Simultaneous Sessions
All in Professional Plan +
Annotation
Contacts Management
Custom Domain Mapping
Customer Widget
Departments
Remote Printing
Service Queue
Session Audit

Standard (Unattended Access)

₹480.00

usage based, per month

Plan includes:

All in Free Edition +
Bulk Deployment
Computer Grouping
Custom
Custom Reports
Email
File Transfer
Group Permissions
Mobile Apps for the Technician
Multi-Monitor Navigation

Professional (Unattended Access)

₹720.00

usage based, per month

Plan includes:

Advanced Reports
All in Standard Edition +
Annotation
Bulk Deployment via Distributor
Chat
Custom Domain Mapping
Departments
Diagnostic Tools
Mobile and Iot Devices
Rebranding

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Zoho Assist Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of Zoho Assist
Active Directory Integration
Alerts/Notifications
Annotations
API
Authentication
Availability Indicator
Backup and Recovery
Billing & Invoicing
Chat/Messaging
Collaboration Tools
Conferencing
Customizable Branding
Customizable Reports
Customizable Templates
Dashboard
Desktop/Browser Sharing
Diagnostics Tools
Diagnostic Tools
Email Reminders
Endpoint Protection
File Sharing
File Transfer
For MSPs
HD Audio/Video
Help Desk Management
Incident Management
Issue Management
IT Asset Tracking
Live Chat
Mobile Access
Mobile Screen Sharing
Monitoring
Multi-Channel Communication
Multi-Participant Screen Sharing
Multiple User Accounts
On-Demand Recording
Problem Management
Real-Time Monitoring
Real Time Screen Sharing
Recording
Remote Access/Control
Remote Access & Monitoring
Remote Monitoring & Management
Remote Support
Remote Update/Installation
Reporting/Analytics
Reporting & Statistics
Scheduling
Screen Capture
Screen Mirroring
Self Service Portal
Server Monitoring
Session Recording
Session Transfer
SSL Security
Summary Reports
Support Ticket Management
Surveys & Feedback
Third-Party Integrations
Troubleshooting
Two-Way Audio & Video
Unattended Access
User Management
Video Chat
Video Conferencing
Video Streaming

Zoho Assist Integrations

Zoho Desk

Integration rated 4.7 from 34 reviews

ServiceNow

Freshdesk

ManageEngine ServiceDesk Plus

Jira

Zoho SalesIQ

See all 17 integrations

Zoho Assist User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

21%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.6

Functionality

4.6

Kirk W.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Great support tool with competitive pricing.

Good overall experience. Support is helpful and pricing is competitive. Unattended access setup is competitive with similar products.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great value for remote access. Works across multiple platforms. Great for customer support and time saver.

Cons:

The unattended access subscription includes a remote support product as well but it's basically the free version without the same features as the unattended access.

Antonio J.

Verified reviewer

Food Production

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed January 2026

A True Time Saver

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy ro use ans set up. Was able to remotely connect to computers on mins. Interface was nice ans usees didn't have issues

Cons:

I had issues with remote users being unable to login to unattended desktops. This was due to a licensing issue.

Reasons for switching to Zoho Assist

Cost of product and support. Zoho was more affordable

Rick F.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Best support product. Saves me hours int he car

All been good it does what it says on the tin. The server appears to up 100% of the time. Shame about the chat support

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 5

Functionality

Pros:

Easy to use reasonably priced multi platform. File transfer facility is particularly good. Works even on slow connections

Cons:

Doesnt work on IOS. The support chat is a waste of time because its either closed or they ignore you

Reasons for switching to Zoho Assist

Price

Juan Carlos A.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

The Best Unattended Access Tool I’ve Used So Far

My experience with Zoho Assist has been excellent!. It is the unattended access solution I have liked the most among all the tools I have tried, and I have tested several different options

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Software Assist is its ease of use and accessibility. The platform allows me to have all the equipment I need to provide service to clearly organized and always available, which makes day-to-day operations much more efficient.

Cons:

Sometimes it can be difficult to quickly find what I am looking for within the menus or configuration settings

Reasons for choosing Zoho Assist

What I liked most was how easy it is to see and manage all the computers I need to provide service to in one place. The platform is very easy to use, and the pricing is very competitive considering the number of devices I can support.

Reasons for switching to Zoho Assist

Zoho Assist offers a better overall experience for unattended access. It is more intuitive, reliable, and provides better value for the features it offers.

Srdjan L.

Verified reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed February 2026

Great for work

It is good software, overall I like it. I see that you constantly have improvements and that I like.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like this software because it is easy to use. It has feature that it works after restart. I like that it support Windows, MacOS and Linux.

Cons:

It has some bug after elevate to admin mode with resolution in Windows. That would be a think which I would like to be improved.

Cesar C.

Verified reviewer

Internet

2-10 employees

Used weekly for free trial

Review source

Reviewed February 2026

Very good product, licensing should be simpler

Ease to use, easy to integrate in to the Zoho Ecosystem, which step by step I'am been adopting. Complements the other Zoho products offerings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mostly it's the ease and integration with our Zoho Desk which in turn is very transparently integrated with our Zoho Books.

Cons:

Licensing should be use for remote or unattended support, indistinctively. We need not to buy two different sets of licenses.

Reasons for switching to Zoho Assist

This is a free but hard to manage product

mayur t.

Verified reviewer

Accounting

2-10 employees

Used daily for free trial

Review source

Reviewed January 2026

Unattended Access

Zoho Assist offers good value for money, especially for unattended remote access. The interface is simple and easy to use, even for non-technical users. Remote access works smoothly most of the time and helps save a lot of time when managing systems remotely. Customer support is responsive and helpful. Occasionally, there are minor connection issues or small bugs, but nothing critical. Overall, it’s a reliable tool for day-to-day remote support and access

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Zoho Assist is its secure connection and cost-effective pricing. It feels reliable when accessing systems remotely. Overall, it’s a practical and affordable solution for remote access needs

Cons:

While using Zoho Assist, the remote PC becomes inaccessible to other users during the session, and the system needs to remain idle. I was actually looking for a VPN-like access where anybody could continue working without interrupting the remote session.

Kevin C.

Verified reviewer

Real Estate

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed December 2025

My great experiences with Zoho Assist

Excellent, reliable, easy to use, cost effective, no stress, access to help if every required. I am a happy client.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hi, I have been using for a couple years now. No matter where I am travelling, Zoho Assist works reliably. Makes my on line life easy with no stress. Retired now, but was in business for over 41 years, and I wish Zoho Assist was around years ago!

Cons:

The only comment that I have on the cons of Zoho Assist is that it was not on the market years ago, as it would have helped me out sooner.