gominga 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

gominga

4.5

(10)

Pricing

Pricing available upon request

About gominga

gominga is a review management platform designed to help businesses collect and respond to customer feedback from within a unified platform. Key features include customer experience management, activity tracking, response management, customizable templates, review notification, and sentiment analysis.

Teams using gominga's modular solution can determine the number of items managed on each platform, streamline competition monitoring, expand customer service and boost customer loyalty. The product review management module enables users to evaluate product reviews and questions, identify market opportunities and problems, determine the strengths and weaknesses of their products and integrate customer feedback into the product development processes.

gominga also offers additional modules that include content, response, analytics, sentiment and competitor, allowing businesses to evaluate customer feedback, intensify customer loyalty and directly publish responses across various eCommerce platforms.

gominga Screenshots

gominga Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Pricing available upon request

No plan information available

gominga Features

Popular features found in Review Management
Campaign Management
Response Management
Review Notification
Social Sharing
More features of gominga
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Brand Management
Commenting/Notes
Communication Management
Competitive Analysis
Customer Experience Management
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Engagement Tracking
Feedback Management
Media Monitoring
Monitoring
Multi-Language
Multi-Location
Negative Feedback Management
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Reporting/Analytics
Reporting & Statistics
Review Monitoring
Scoring
Search/Filter
Sentiment Analysis
Third-Party Integrations

gominga Integrations

Bazaarvoice

Trustpilot

Microsoft Power BI

Zendesk Suite

gominga User Reviews

Overall Rating

4.5

Ratings Breakdown

50%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

5.0

Functionality

4.6

Have you used gominga and would like to share your experience with others?

Verified

Reviewer

Consumer Goods

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

entering new business insights

Very fast acting and customer focused Gominga Sales- & Service Team that is eager to grow and been willed to act flexible where needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Software runs stabile and is reliable - One System that collects most of our Sales Platforms and its upcoming Product Ratings / Product FAQ´s - good visualization of Product Rating development either by single unit or brand

Cons:

- Main Dashboard view (more graphics to get a quicker overall overview) - System has minor problems when using different Internet Browsers such as example Google Chrome

Reasons for choosing gominga

Gominga is a european headquartered organization, that acts in Line with GDPR Standards and same time understands from an cultural background the partial different requirement of main EMEA markets such as example Germany and its local characteristics.

Vendor Response

Thanks for taking the time to leave us a review. We'll be sure to let the team know of your feedback. Regarding Google Chrome we never heard of this before and will get to this topic quickly. Our team is allready working on graphics - to provide our customers with even quicker overviews. Please don't hesitate to get in touch in the future with any questions or concerns. Your gominga team.

Replied July 2019

Mathias H.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Best in class

+ We were able to improve our quality management and product management. Thanks to gominga our customers have a direct voice to our sales, marketing, product management and customer care teams

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

+ One centralized platform in which you are able to handle, monitor and delegate product reviews + Innovative company with a great understanding of Ecommerce markets + Increases revenue due to the fact that interaction with customer reviews is very important during the buying process

Cons:

- It's hard to find negative parts about that software solution

Vendor Response

Thank you for leaving a review Mathias! We are so glad to hear about your positive experience with gominga. We will pass on your feedback to our team. Thank you, your gominga team

Replied June 2019

Jin-Su L.

Verified reviewer

Consumer Electronics

51-200 employees

Used other for less than 12 months

Review source

Reviewed June 2019

Review from the view of someone who is not actively using it.

The last meeting has given us some valuable insights on how we can make the most out of the product we bought from you. Especially looking our product descriptions on amazon and then seeing the amount of questions we receive, that was very eye-opening. Thank you for that!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It gives our customer support guys a tool to work with & helps them save time, identify reoccurring issues and so on.

Cons:

Our users do not have possibility to edit review & question answers ourselves.

Vendor Response

We appreciate the feedback, Jin-Su - and thank you very much for taking time to leave this review, your gominga team

Replied June 2019

Holger H.

Verified reviewer

Consumer Electronics

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Great choice!

The consideration phase of our customers has changed dramatically. Our owned media play an ever smaller role during the decision phase of our customers. On the other hand, user generated content, such as reviews, supports the purchase decision more strongly. gominga helps us to become visible with qualified reviews and to counteract bad ones!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- High time savings in handling reviews - Positive impact on sales - Terrific support

Cons:

Nothing to complain about. gominga helps us achieve our Goals.

Vendor Response

Thank you for leaving your review, Holger. We're happy to hear that you find our products easy to use and that you're seeing great results. Thank you, your gominga team.

Replied June 2019

Marco B.

Verified reviewer

Consumer Electronics

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Perfect support

I can recommend this software without any doubt. Very good system to manage customer reviews and questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use of gominga is great. You simply click through reviews and questions, can switch directly to Amazon sites and even react to customer posts directly.

Cons:

Rarely, there are problems because of getting "old" reviews/questions and links need to be edited. But customer support is very good.

Andreas G.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Most powerful review management tool

We use the tool daily for our Amazon reviews. Without the tool we won´t be able to get an market overview! We also use the tool to look what customers of our competitors think about similar products to imporve our product line.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like most to get a well founded knowledge about our customer reviews.

Cons:

We got a good support to get the tool started. Support is very good available.

Melissa S.

Verified reviewer

Consumer Electronics

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed June 2019

Review of gominga

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that all of the reviews and questions from Amazon are in one place that is organized and that I can easily see how many questions and reviews need to be answered.

Cons:

I do not like that when I reply to a review or question, I am unable to edit it myself. It is a bit of a pain having to write to the support team to ask them to edit my replies. I would prefer if I could edit it myself.

Vendor Response

Hello Melissa, thanks for taking the time to leave us a review. Please don't hesitate to contact us in the future with any questions or concerns - your gominga team.

Replied July 2019

Ralph H.

Verified reviewer

Management Consulting

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed June 2019

Advanced solution for customer engagement

gominga really helps my clients to get control of the complex review Topic, as well as to generate further insights for product and service dev

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

comprehensive solution to engage with customers, pre and after purchase. smart and efficient processes to solve roles and responsibilities challenges

Cons:

platform coverage in some markets and sectors could be optimized

Vendor Response

Thank you for leaving your review, Ralph. We're glad that you find great value in our products and services, Thank you, gominga - team

Replied June 2019

Xenofon K.

Verified reviewer

Consumer Electronics

201-500 employees

Used daily for less than 6 months

Review source

Reviewed June 2019

Gominga review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multi-Platform Insight and useful tool to respond to reviews

Cons:

Interface could be improved and provide more solutions

Vendor Response

Thank you for leaving your review, Xenofon. We appreciate your feedback and will share it with our team. Your gominga team

Replied June 2019

Ralf R.

Verified reviewer

Online Media

51-200 employees

Used other for free trial

Review source

Reviewed June 2019

Great tool for review management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy and intuitive handling. All relevant data at one glance

Cons:

Labelling is time consuming. No more cons

Vendor Response

Hello Ralf, we appreciate you taking the time to leave a review and love to hear that our product and services have been valuable for your team! Thank your very much, your gominga-team

Replied June 2019

Showing 1 - 10 of 10 Reviews