Auto/Mate 2026: Benefits, Features & Pricing

It is really easy to get your contract and vehicle inventory in one place!

Pretty good, some changes I don't like, some are ok. Just needs a little bit of improvement.

Current problems are going unanswered and unsupported. Beyond just minor dealer problems. We found a huge error in the code that was causing vehicles sent to Ebay Motors from INV+ to not be categorized properly. After Ebay and us reported the issue in February, there is still no solution in sight, with Dealersocket sticking to their posistion of no ETA and no idea when an update might occur, since its now in different departments hands. This handing off issues from one product or department seems to be the M.O for Dealersocket. When pressured to give an ETA or answer they try and pass the blame onto another department. Support also seems to not know how one product may work with another. On numerous occasions a support agent would have to stop providing support once the issue would move to another product. With only a select few agents that could assist with a cross software issue. IE. An issue in IDMS that was affecting INV+ may never get a proper support person to help figure out a solution. As many have stated. We were unfortunately sold a product that could do everything. Come to find out Dealersocket can do everything, but nothing well. Save your money and look to another product.

It's been great, they're a great company.

Most of our employees liked working with dealersocket but it did require a good bit of training to be successful with it. We ended up cancelling and going with a less expensive option that works just as well for us.

This product may be useful for a large dealership with it's own professional accountants on staff, but it is way too complicated, busy, and confusing for a small company that's just trying to sell cars and service notes. If you're the former, good luck - you're going to need it. If you're the latter, do yourself a favor and find something else. When I retired, I told them to cancel my service. After over a month's worth of emails (they don't return your phone messages), they finally told me I had to pay one more month's bill, because I didn't give them 30 days notice. I asked them to waive that in the interest of good customer relations since I hadn't used the product in over a month and I had been their customer for over 10 years. They refused.

Dealersocket is a great CRM that makes managing customers easy. The support staff is excellent and checks in frequently to make sure everything is running smoothly. It would be impossible to manage all of our leads without it.