Shiptheory 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Shiptheory

4.8

(59)

Pricing

Starting at £35.00 per month

About Shiptheory

Shiptheory is a cloud-based shipping management platform that connects retailers with international carriers to automate shipping labels, manifests and tracking operations. It allows business owners to create and configure shipping rules based on order value, weight and destination.

Shiptheory facilitates integration with various third-party platforms such as Xero, Magento, Shopify, 3DCart, Etsy, Squarespace, BigCommerce and more via APIs. Pricing is available on monthly and annual subscriptions and support is extended via knowledge base and online videos.

Shiptheory Screenshots

Shiptheory Pricing and Plans

Starting price: £35.00 per month

Free Trial

Free Version

Pluto

£0.00

Plan includes:

1 Carrier
1 Channel
1 User
50 Shipments
Desktop Printing
Shipping API and SLA - 4 Hours
Standard Shipping Labels

Earth

£35.00

flat rate, per month

Plan includes:

1500 Shipments
1 Channel
1 User
2 Carriers
Custom Shipping Labels
Printer Integration
Shipping API and SLA - 2 Hours

Saturn

£85.00

flat rate, per month

Plan includes:

3000 Shipments
3 Users
Custom Shipping Labels
Printer Integration
Shipping API and SLA - 2 Hours
Unlimited Carriers
Unlimited Channels

Jupiter

£185.00

flat rate, per month

Plan includes:

10 Users
8000 Shipments
Custom Shipping Labels
Printer Integration
Shipping API and SLA - 2 Hours
Unlimited Carriers
Unlimited Channels

Cosmos

£365.00

flat rate, per month

Plan includes:

20000 Shipments
Custom Shipping Labels
Printer Integration
Shipping API and SLA - 2 Hours
Unlimited Carriers
Unlimited Channels
Unlimited Users

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Shiptheory Features

Popular features found in Shipping
Alerts/Notifications
Bills of Lading
Delivery Tracking
eCommerce Management
Import/Export Management
Inventory Management
Label Printing
Parcel Shipping
Quotes/Estimates
Reporting/Analytics
Shipping Management
More features of Shiptheory
Air Shipping
API
Container Shipping
Delivery Management
Freight Shipping
Ground Shipping
Ocean Shipping
Order Management
Returns Management
Shipment Tracking
Shipping Labels
Shipping Services Integration
Warehouse Management

Shiptheory User Reviews

Overall Rating

4.8

Ratings Breakdown

92%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.8

Functionality

4.5

Peter C.

Verified reviewer

Industrial Automation

Used daily for less than 6 months

Review source

Reviewed May 2018

Brilliant Customer Support, Streamlined Logistics, Easy to use interface - Life Saver!

Massive amount of saved time in processing labels to send out orders

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shiptheory takes away the monotony of manually entering orders into the APC interface and allows us to create labels at the click of a button

Cons:

I had to really think hard to come up with something but I suppose the fact that the label creation takes up to 15 seconds to create labels rather than being immediate!

Tom F.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2020

Praise for [SENSITIVE CONTENT HIDDEN]

Overall it has been simple to deploy from a customers point of view although I do have an IT background, however its been [SENSITIVE CONTENT HIDDEN] who has been KEY to Olight UK to get this setup. THANK YOU [SENSITIVE CONTENT HIDDEN]!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about this software is the time it is going to save me with dispatching orders. However, the reason for this review is for [SENSITIVE CONTENT HIDDEN]. Before taking this role I was in the IT industry and always wanted to treat my customers the way I wanted to be treated, sometimes this meant longer than usual support calls or just taking the time to simply explain what I was doing to the customer. What a breath of fresh air it has been dealing with [SENSITIVE CONTENT HIDDEN], she is simply amazing!! She's friendly, understands the problem even before I had finished explaining it, always returns email or calls even with just an "I have a few things to sort first BUT I will get back to you". This level of customer service is rare, too many people are worried about stats and SLA's but [SENSITIVE CONTENT HIDDEN] takes things to a whole new level, I am really happy that she is the one that answered my email!

Cons:

The only things I am not 100% happy with the software is the reporting back to Magento, orders that are dispatched are not showing as the status of dispatched until maybe 24 or 48 hours later. Not sure if this is a Magento issue or shiptheory issue.

Reasons for choosing Shiptheory

DPD.ie support.

Matthew R.

Used other for less than 12 months

Review source

Reviewed July 2017

Complete waste of time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can see the system could work however we were never given the opportunity.

Cons:

We spent almost 1 year trying to integrate with Ship theory, they would not reply to emails, sometimes I had to send up to 5 emails before getting a response. No phone number so I could not speak with anyone about the issues we were having. The system only recognized around 20% of our orders so our web developer found a temporary solution while they developed I permanent fix for the issue and Ship theory refused to implement the temporary fix. 1 year wasted and had to find another provider

Nathan A.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Reviewed August 2019

Customer service second to none

Saves so much time! No copy and pasting addresses or transferring any .csv files, all labels are ready to print within minutes without the need to do anything. I have trialled a few different softwares and none perform like this. None integrate with Royal Mail like shiptheory and none are priced as well as this.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So many features and customisations! Every question I've asked has been answered within minutes or hours which is amazing for any online company these days. Every question I've asked has been a perfect usable answer and always a fix to every issue. They have thought of everything with this software and I'm struggling to find faults. Handles most couriers and many of the ecommerce integrations, which were easy to set up.

Cons:

No etsy integration. Difficult to find some of the advanced options which I believe should be built in to some of the basic settings, so I have had to ask if/how/where a few times. Could benefit from an auto-refresh function on the ready to print page. Also might be nice to have a phone app just to keep an eye on things out of office and adjust shipments that have been "ignored" for whatever reason.

Reasons for choosing Shiptheory

Everything explained above, not many others come close to the easy of use and layout.

Reasons for switching to Shiptheory

Nothing compares to this system

Vendor Response

Thanks for your review and feedback, Nathan. We'll look at making those advance options more obvious. Also, we now have an Etsy integration :)

Replied September 2019

Jake F.

Verified reviewer

Printing

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Amazing company topped off by the fasted and most efficient support I've experienced to date!

[SENSITIVE CONTENT HIDDEN] have set the bar for customer service for me. The response time to queries along with their extensive knowledge of the platform meant every problem presented has been fixed within a time frame that is second to none!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration for your online stores is very easy to set up along with shipping rules that scan all incoming orders. Everything you could want to do is set up very quickly and if you can't do it yourself quickly then [SENSITIVE CONTENT HIDDEN] ( The guys who I've mainly been working with ) sorted the problem out for me.

Cons:

There being a couple of bugs at the start that were handled and seen to within 30 minutes of raising the issue so not a problem at all in fact.

Reasons for choosing Shiptheory

When initially investigating the product speaking to the ship theory team on the phone assured me that is was going to work for exactly what I wanted it to do. Integrate all of my online stores in one central location along with all of my couriers to be able to manage my postage system from one central location

Vendor Response

Thank you, Jake, the customer service team loved your feedback!

Replied March 2020

James J.

Verified reviewer

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2017

Fantastic Product & Service - saves us loads of time

We have been using Shiptheory for over a year now and have to say it has massively increased efficiency in our despatch process. We run Shiptheory integrated with Brightpearl ERP/CRM and automatic printing. Our process allows us to scan the picking ticket, followed by the product/s barcode (using Boxora soon to be Brightpearl Warewolf), Shiptheory automatically selects the correct shipping method based on our rules and then generates and prints the label - passing back any tracking info to Brightpearl. We can see exactly which orders have been picked and pass on any tracking info to our sales channels/emails, allowing customers to self-service their order delivery, dramatically reducing customer support queries. The guys at Shiptheory are also very keen to add features and, although very rare, resolve support issues exceptionally quickly. We would absolutely recommend Shiptheory to any merchant looking to streamline their despatch process and are happy to chat to anyone considering it (James at ifsogo).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Increased efficiency, easy to use and install, works exactly the way we expect it to.

Cons:

None

James F.

Verified reviewer

Wholesale

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Brilliant Product & Great Customer Service - Improved Efficiency and Saved Lots of Time!

We couldn't be happier with ShipTheory. The product has been really reliable and the customer support has been great. We would highly recommend this product to anyone looking to automate their shipping process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have saved a huge amount of time with automated shipping labels and not having to manually enter address details into a couriers website, which in turn has removed the possibility of human error. It automates tracking information back to our ERP/CRM software (BrightPearl), which updates our web channels (websites, eBay, Amazon, etc.) notifying customers of their tracking information reducing the number of customer queries we get regarding delivery. We are also able to quickly find tracking information for an order for a customer through our ERP/CRM software instead of having to login in to our couriers website. We can connect to multiple couriers and bring all their different shipping services into one place. With CRM/EPR software like BrightPearl connected to it, everything automates.

Cons:

Nothing to report after 1 years use for all our shipments.

Martin L.

Verified reviewer

Textiles

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Excellent value solution

Exceptionally good. The customer support is always amazing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Removes the challenge of calculating the correct shipping option. Quite often this can be extremely difficult to teach, but Shiptheory makes all of the hard decision for you, through its 'shipping rules'. Adding speed and efficiency whilst reducing human error and therefore unnecessary costs.

Cons:

Doesn't work so well with international shipments.

Reasons for switching to Shiptheory

The 'shipping rules' provide a plethora of options allowing us to model the decision making process of choosing a carrier and shipping option accurately.

James K.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Much cheaper than previous provider

Excellent. The customer service for the onboarding was very good. They guys were very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very simple and great value for money. We were paying 7 times more with our previous software (Shipmate) for the exact same service.

Cons:

The only feature i would like to see is the ability to block some shipments from being printed. Eg, for shipments that go abroad that we need to obtain a special quote for.

Reasons for choosing Shiptheory

Integrations and price

Reasons for switching to Shiptheory

They didnt integrate with Fedex and they wanted to charge us for the integration. Moved to shiptheory that already integrated with FedEx and turns out they were much much cheaper as well.

Vendor Response

Thanks for the review, James - Good to hear you are getting so much value from Shiptheory. Regarding blocking shipments that require quotes, we can do this - Someone from support will reach out to you later today to help with this.

Replied March 2020

Paul C.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Quick, simple, seamless

Overall we have been extremely happy with Shiptheory and where required the support team have assisted with any queries. We would like to consider the benefits of switching our shipping rules to a SKU based setup - perhaps a customer account team would help talking through this with the clients. I anticipate many of the users do not have developer or software integration experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has brought a significant boost to the volume of orders we can process each day.

Cons:

Occasionally the address field character limit is exceeded or addresses are not recognised. Subsequently it is not always simple to adjust the address within the existing shipment and a new shipment has to be created.

Reasons for choosing Shiptheory

The positive endorsement and recommendation from our web agency.

Vendor Response

Thanks for your review, Paul, glad to hear Shiptheory has boosted your capacity. We'll get in touch regarding switching over to SKU based rules.

Replied March 2020

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