Swap Commerce 2026: Benefits, Features & Pricing

Wondering if Swap Commerce is right for your organization?

Our Logistics Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Swap Commerce

5.0

(14)

Pricing

Pricing available upon request

About Swap Commerce

Swap provides a comprehensive platform to streamline and simplify the operations Shopify ecommerce brands looking to scale.

Swap offers an array of services spanning shipping, tracking, insurance, returns processing, and eco-conscious recycling solutions. By combining these services into a singular platform, Swap eliminates the need for multiple logins and redundant systems. This not only economizes time and effort but also enhances operational efficacy, empowering businesses to concentrate on growth.

Swap is your global partner for all things cross-border. From unlocking new markets through DDP shipping, automated tax remittance, and express customs clearance, Swap can address pain points across the operational journey and provide actionable insights to improve business performance.

Swap Commerce Screenshots

Swap Commerce Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Swap Commerce Features

Popular features found in Logistics
3PL Management
Barcoding/RFID
CRM
Cross Docking
Delivery Tracking
Demand Forecasting
Fleet Management
Order Management
Real-Time Updates
Route Optimization
Shipping Management
Supplier Management
More features of Swap Commerce
Accounting
Activity Dashboard
Activity Tracking
Air Shipping
Alerts/Notifications
API
Barcode/Ticket Scanning
Billing & Invoicing
Claims Management
Container Shipping
Customer Portal
Customizable Templates
Discount Management
eCommerce Management
Email Templates
For eCommerce
Freight Shipping
Ground Shipping
Inventory Management
Labeling
Label Printing
Location Tracking
Mobile Alerts
Multi-Location
Order Tracking
Package Tracking
Parcel Shipping
Payment Processing
Performance Management
Real-Time Analytics
Real Time Comparisons
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Refund Management
Refund Opportunity Identification
Reporting/Analytics
Reporting & Statistics
Returns Management
Self Service Portal
Shipment Tracking
Shipping Labels
Shipping Services Integration
Status Tracking
Supply Chain Management
Third-Party Integrations
Traceability
Transportation Management
Warehouse Management
Warrant Tracking
Website Integration

Swap Commerce Integrations

Shopify Plus

Stripe

Brightpearl

Klaviyo

ShipHero

Gorgias

See all 9 integrations

Swap Commerce User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.9

Have you used Swap Commerce and would like to share your experience with others?

Verified

Reviewer

Apparel & Fashion

2-10 employees

Used weekly for less than 2 years

Reviewed March 2024

Excellent customer service and technical support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Every single time I needed help the team went above and beyond to provide the best service. Happy to jump on calls to clarify anything and the team is always thinking from our customer perspective to make their experience easier with returns.

Cons:

I have not experienced something I did not like about swap

Sophie K.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Five stars for Swap

We've had a great experience with Swap so far. Everything has been easy to integrate and set up and we've gained valuable insights into our customers' shopping and returns behaviour through their analytics and reporting capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Swap has simplified our global sales offering and returns so much. Their services are easy to set up, easy to use (for both staff and customers) and their customer service is fantastic.

Cons:

We've had some trouble getting Track to work alongside one of our carriers, but I don't think this is due to an issue with Swap's systems.

Reasons for choosing Swap Commerce

Swap offered all of the services we needed for a really competitive price. Their team were super passionate about the product during initial discussions too.

Mat P.

Verified reviewer

Retail

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

A versatile online platform for processing returns

Overall very good, regular catch ups, I did have to ask for a lot of help to get us started but we got there and the technical support person was very knowledgeable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A very versatile and configurable online platform for processing returns.

Cons:

As usual when configuring a new platform we had issues but the technical team came to the rescue. Pulling information from the API works really well and feeds into our downstream processes and reporting using Azure ADF - the website documentation was useful in setting this up. I needed to build a process to capture the date the return status changed (i.e. pre-transit, in-transit) on a daily basis for our reporting and it was worth knowing to generally use the order number in the product section of the JSON for reporting purposes but these were minor things.

Nicole J.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Always 10/10

Since partnering with them in May 2023, our experience has been nothing short of excellent. Their team has consistently gone above and beyond to support us, making every stage of our returns process more efficient and hassle-free. They are always readily available to offer guidance whenever we need assistance with the portal, and their responsiveness and expertise are truly appreciated. Overall, the platform and service they provide are outstanding — a seamless, reliable solution that has become an integral part of our operations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The options are endless, as a platform there are so many ways to use SWAP for your business. We use SWAP for returns,exchanges and also our ReWear platform which is where our customers send in 2nd hand items for us to resell and they are awarded points on site.

Cons:

There isn't anything that we can complain about with SWAP.

Reasons for choosing Swap Commerce

Felt like a better fit with most of our returns being UK based.

Reasons for switching to Swap Commerce

ReBound weren't giving the service that we needed.

Trojan M.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Great platform, better team

It was easy, onboarding and set-up was super smooth. They assisted with UAT, help with integrations and got us live really quickly. Since then it's required very little maintenance, only adding things as it updates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team! Everyone I've talked to at Swap has been incredibly helpful and insightful. They're always happy to hop on a call to resolve issues, always keeping you up to date with updates and changes. Being a UK based company you almost always get a reply same day with solutions to any issues.

Cons:

Some of the return settings are not as in-depth as competitors. However they're happy to help with providing workarounds where necessary. This is a very tiny issue and I don't think I can think of any examples that haven't been resolved.

Reasons for choosing Swap Commerce

Swap came in much cheaper than the next best platform.

Reasons for switching to Swap Commerce

Narvar was much more expensive and the customer service was poor.

Ewan C.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Swap is a cut above the rest

Fantastic from start to finish, special shout outs to [sensitive content hidden]!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A genuinely smooth onboarding process, extremely knowledgeable and helpful group of professionals.

Cons:

The ability to be able to auto refund when someone returns an exchange - that would be a game changer as no one else in this field can do it yet!

Reasons for choosing Swap Commerce

Came across as a better offering at the time.

Reasons for switching to Swap Commerce

Cost, ease of use, access to different shipping lanes and couriers and that it actually works

Chloe M.

Verified reviewer

Retail

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed April 2025

So simple, so helpful!

We’ve loved using Swap - it’s really simplified things for our team. Our AM [sensitive content hidden] has been amazing to work with and always so helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Swap is an incredibly easy platform to use and has made our returns process more efficient across all teams. It’s streamlined everything - from warehouse operations to how we track and analyse returns data.

Cons:

Sometimes the app can glitch, but it’s never anything major and doesn’t take away from how useful it is overall.

Reasons for switching to Swap Commerce

We needed a solution that was better fit for our growing business. Swap integrated with our 3pl, provided valuable insights and overall took our returns management to another level.

Jade L.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Reviewed March 2024

Swap Returns Portal

Our customers continue to express how easy our returns portal is to work and therefore how easy the items are to return, I can not fault it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of the portal, tracking is included on the page and every part of the returns tracking is broken down for you and so easy to see/follow. Also prompts you if something needs processing manually which helps ensure things aren't missed

Cons:

Nothing, I think it is a great service/platform

Reasons for switching to Swap Commerce

Didn't have the features we needed and wasn't as easy to use

Roisin B.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Fast, fabulous and friendly.

I have always have a very good experience with Swap.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

All the staff at Swap are extremely friendly and super helpful. Issues are dealt with very quickly and they always find a resolution to our issues.

Cons:

There is not anything I do not like about Swap, whenever we have a problem, they are always there to help.

Gary B.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2025

Super easy returns platform

10/10. Our Account Manager [sensitive content hidden] is super helpful and always happy to take a call from us if we're having any issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy, user friendly platform. Staff always happy to assist and jump on a call with you to explain anything further. Loads of great features and easy to generate reports etc

Cons:

Absolutely no complaints from us at the moment, we're currently happy with everything and will continue to use swap.

Showing 1 - 10 of 14 Reviews

Load More Reviews