Observe.AI 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Observe.AI

4.3

(3)

Pricing

Pricing available upon request

About Observe.AI

Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.

Leading and trusted companies like Bill.com, Public Storage, and Accolade partner with Observe.AI to accelerate outcomes from the frontline to the rest of the business.

Observe.AI Screenshots

Observe.AI Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Observe.AI Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Observe.AI
Access Controls/Permissions
API
Audio Capture
Automatic Transcription
Call Center Management
Call Reporting
Call Tracking
Compliance Management
Customer Experience Management
Feedback Management
Monitoring
Natural Language Processing
Performance Metrics
Quality Assurance
Real-Time Data
Real-Time Monitoring
Search/Filter
Sentiment Analysis
Speech-to-Text Analysis
Third-Party Integrations

Observe.AI Integrations

Talkdesk

CxEngage

LiveVox

Twilio

VICIdial

Zendesk Suite

See all 15 integrations

Observe.AI User Reviews

Overall Rating

4.3

Ratings Breakdown

33%

67%

Secondary Ratings

Ease of Use

4.0

Value for money

4.5

Customer support

4.0

Functionality

3.7

Have you used Observe.AI and would like to share your experience with others?

Verified

Reviewer

Telecommunications

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed February 2021

It's That Good

Overall this is a great product and they are headed in the right direction. They still need to improve reporting and language support but they do a great job and making sure when they do release new products and features they do the right way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The speech analytics and capturing moments is truly game-changing. It's incredibly easy to set up and start using. The speech analytics is very accurate. If you use it correctly, this will pay for its self easily. Now that they have QM to grade agent calls it's even better. There reporting and analysis around call grading is also great for a newly released feature.

Cons:

Reporting leaves a lot to be desired. There are really only single value charts and they don't display any comparisons. This makes it difficult to see trends with your calls. They also only support English and Spanish at this time.

Verified

Reviewer

Computer Software

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed February 2021

Great Product

Overall it is user-friendly, and integrates seamlessly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how automated it is. I will score my calls with pre-defined moments and attributes I am looking for.

Cons:

It is more pricey than other tools, and support is sometimes lacking.

Renae J.

Verified reviewer

Telecommunications

5001-10000 employees

Used weekly for less than 6 months

Review source

Reviewed October 2021

Observe AI Needs More Work

Im not fond of it but i feel with improvements on the main issues listed above it can be useful.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that its easy to find a call in it and provide coaching to an agent. I like that there are different ways to search for information within the application and also how its easy to follow along with the audio recording in the same application versus having to pull it from elsewhere.

Cons:

I dont like that the speech portion doesnt match the audio being said at all. I feel this needs to be improved as well as the moments terminology, i wish it was more user friendly and easier to understand on how it applies to a call.

Showing 1 - 3 of 3 Reviews