Delighted 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Delighted

4.8

(57)

Pricing

Starting at $17.00 per month

About Delighted

Delighted is a cloud-based customer experience (CX) management solution designed to help small to large enterprises gather and analyze customer feedback by conducting surveys across multiple platforms. Users can evaluate customer satisfaction through Net Promoter Score (NPS), CSAT score, 5-star ratings, smileys and emoji reactions.

Enable teams at every journey stage - from sales through support - to gather feedback via email, website, SMS text, in-app, and in-person kiosk. URL link surveys can be used in email signatures, chats, social media or printed materials. Schedule surveys and ensure verified delivery using DKIM, SPF and DMARC authentication methods.

Customers receive custom thank you messages after submission with next steps to close the loop. Real-time role-based dashboarding, pre-built reports, and AI-driven survey text analysis speed up feedback analysis, surfacing insights that require action.

Delighted offers integration with third-party applications such as Intercom, Shopify, Slack, Klaviyo, Zendesk, Chatdesk and more. It comes with mobile applications for iOS and Android. It is available on yearly subscriptions with plans of all sizes, from free to enterprise. Su...

Delighted Screenshots

Delighted Pricing and Plans

Starting price: $17.00 per month

Free Trial

Free Version

Free

$0.00

flat rate

Plan includes:

1 Project
4 Pre-Built Feedback Reports
Brand Your Survey With Your Logo and Colors
Configure 5 Trends Filters to Segment Feedback
Invite 3 Team Members
Monthly Survey Send Limit of 1000
Self-Serve Onboarding
Self-Serve Support
Set 3 Alerts to Send Feedback to Your Team
Use 1 Delivery Platform

Starter

$17.00

flat rate, per month

Plan includes:

50 Responses/month

Growth

$35.00

flat rate, per month

Plan includes:

100 Responses/month

Advanced

$134.00

flat rate, per month

No plan information available

Premium

$224.00

flat rate, per month

Plan includes:

5 Projects
7 Pre-Built Feedback Reports
Brand Your Survey With Your Logo and Colors
Configure 20 Trends Filters to Segment Feedback
Invite 10 Team Members
Live Chat With Support Team
Monthly Survey Send Limit of 10000
Self-Serve Onboarding
Self-Serve Support
Set 10 Alerts to Send Feedback to Your Team

Premium Plus

$449.00

flat rate, per month

Plan includes:

7 Pre-Built Feedback Reports
7 Projects
Branded Surveys
Configure 40 Trend Filters to Segment Feedback
Custom Alerts to Send Feedback to Your Team
Data Migration
Invite 20 Team Members
Live Chat With Support Team
Monthly Survey Send Limit of 20000
Self-Serve Onboarding

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Delighted Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of Delighted
360 Degree Feedback
Access Controls/Permissions
Action Management
Activity Dashboard
Alerts/Notifications
API
Chat/Messaging
Churn Management
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Conditional Logic
Contact Management
CRM
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Email Management
Email Marketing
Email Reminders
Engagement Tracking
Feedback Management
Knowledge Management
Machine Learning
Mass Texting
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Natural Language Processing
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Offline Response Collection
Performance Metrics
Personalization
Predictive Analytics
Question Branching
Question Library
Question Piping
Randomization
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Search/Filter
Sentiment Analysis
Site Intercept Survey
Skip Logic
SMS Messaging
Social Media Integration
SSL Security
Support Audio/Images/Video
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
URL Customization
Visual Analytics
Website Integration
Widgets

Delighted Integrations

Groove

Zendesk Suite

Groove

Geckoboard

HubSpot CRM

Microsoft 365

See all 35 integrations

Delighted User Reviews

Overall Rating

4.8

Ratings Breakdown

84%

16%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.9

Functionality

4.6

Holly D.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed January 2026

Great statistical analytics

The software was easily integrated into our business platforms. The feedback is incredibly valuable for positive customer service and experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide. The surveys are incredibly helpful for small or growing businesses.

Cons:

The interface took a bit to get used to, but i think acclimation is normal on any software platform. The AI analytics are insightful

Shannon D.

Verified reviewer

Insurance

201-500 employees

Used daily for free trial

Review source

Reviewed November 2022

Off to a fantastic start

I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting.

Cons:

I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Reasons for switching to Delighted

We wanted to put NPS surveys in multiple places (email, in our help center, in-app, etc) and each one was managed and reported on individually. The analytics were lacking, and I was aggregating everything and doing line-by-line sentiment analysis in a spreadsheet. I even had to export and manually calculate the NPS scores. Another huge factor was an integration with Salesforce and the ability to roll up results by account and trigger surveys based on closed cases and other activity in our CRM.

Patrick L.

Verified reviewer

Human Resources

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed October 2024

A fairly good tool for customer surveys both in app and email

Overall our experience was fine. It was not always the best, but once things got running, it runs fine. We switched to a different tool because we wanted a more customized solution, however.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate. It offers a good amount of customization options for surveys. You can use translations for multi-lingual apps.

Cons:

Confusing user interface, hard to change defaults and lack of customization. Lack of direct integration with e.g. Klaviyo or Google Big Query.

Reasons for choosing Delighted

It seemed like a more tailor made solution that offers all out of the box.

Khilah B.

Verified reviewer

Cosmetics

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed December 2025

Overall, good use! Great for beginners

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s very easy to use and doesn’t overwhelm newcomers or intimidate at all. Not casual language; formal language used but understanding

Cons:

The mobile app limits too many features you can find on desktop. The mobile version gives it a feel that it’s only for viewing.

Oliver N.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2020

Great solution and support

Very happy and satisfied. Fully recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Cons:

Not much. I couldn’t t find much wrong .

Reasons for choosing Delighted

Price. No implementation charges. Easier integration.

Reasons for switching to Delighted

Better features and integration.

Diana A.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 6 months

Review source

Reviewed May 2020

Keep up a good work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Cons:

By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

Reasons for switching to Delighted

It provides a free plan, which is a really good option for our business. It's really easy to set up and offers all of the needed options.

Dylan L.

Verified reviewer

Alternative Medicine

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2025

Upgrade with delighted

After upgrading to the Delighted program it has accelerated our business model by making it easy to connect as a team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very good overall experience I have integrated the platform into my business and it is working very well.

Cons:

There are no major issues with the current system the interface could be upgraded slightly but aside from that very pleased.

Kelly H.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

Useful tool to measure customer satisfaction

Ratings Breakdown

Ease of use

Functionality

Pros:

Makes it easy to automatically collect NPS reviews from our customers

Cons:

The UI is a little old fashioned, could do with modernising.

Isaac A.

Verified reviewer

Hospitality

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed May 2025

Delighted is amazing!

Delighted has been wonderful to use. My employees enjoy using it to further their knowledge on how to help the clients in our office.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Delighted helps my company connect with our customers, and clients to learn how we can further assist them!

Cons:

I have no complaints about delighted. It’s important to my office to know what we are doing correct, and what we need to work on as a business.

Matthew S.

Verified reviewer

Consumer Goods

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed September 2025

Useful Survey Software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Delighted made it very to set up and run a number of similar concurrent surveys. Great for product testing.

Cons:

I export my survey data as .csv files, for two months I was unable to export .csv files, so I had to harvest my data manually.

Showing 1 - 10 of 57 Reviews

See All Reviews

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Delighted 2026: Benefits, Features & Pricing

Overview

About Delighted

Delighted Screenshots

Delighted Pricing and Plans

Delighted Features

Delighted Integrations

Delighted User Reviews

Delighted Popular Comparisons

Other Top Recommended NPS Software

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