Refiner 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Refiner

4.9

(7)

Pricing

Starting at $99.00 per month

About Refiner

Refiner is a customer survey solution for data-driven SaaS companies. Their highly customizable microsurvey widgets enable SaaS businesses to easily track customer satisfaction, profile and segment their users, or research what to build next.

Refiner's feedback hub allows enterprises to quickly access, filter and analyze incoming survey responses on a centralized platform. Users can notify team members about survey completion via Slack or email and visualize collected data in the form of timeline, pie and bar charts. Additionally, managers can add various data entry tools into surveys such as multiple-choice questions, free text responses and ratings among others.

Refiner facilitates integration with various third-party systems such as Zapier, Slack, Segment and more, helping organizations set up automated triggers and workflows. The product is available on monthly subscriptions and support is extended via email, FAQs, live chat and other online measures.

Refiner Screenshots

Refiner Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Essentials

$99.00

usage based, per month

Plan includes:

Unlimited Survey Responses
Ready-To-Use NPS, CSAT, CES, And PMF Templates
All Survey Types (In-App Surveys For Web & Mobile, Website Popup Surveys, Email Surveys, Survey Pages)
Access To All Survey Features And Question Types (NPS, CSAT, Design Options, Logic Jumps, Liquid Tags, Etc.)
User Segmentation
AI Response Tagging
Reporting Dashboards
Slack, Teams & Email Alerts
Workflow Automation With Zapier & Make
Google Sheets & BigQuery Integration

Growth

$239.00

usage based, per month

Plan includes:

Event Tracking
Translations With AI
CDP Integrations (Segment & Rudderstack)
CRM Integrations (HubSpot & Salesforce)
Product Analytics Integrations (Amplitude & Mixpanel)
Custom Data Integrations (API & Webhooks)

Enterprise

Pricing available upon request

Plan includes:

Unlimited Survey Campaigns Simultaneously on Multiple Channels
Custom Monthly Active User Limits
Unlimited Team Members, SSO, And Granular Access Rights
Full White-Labeling (Custom CSS & Custom Survey Link Domain)
Dedicated Support Representative, Concierge Service, And Consulting

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Refiner Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of Refiner
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
CES Survey Structure
Collaboration Tools
Complaint Monitoring
Conditional Logic
CRM
CSAT Survey Structure
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Drag & Drop
Engagement Tracking
Feedback Management
Multi-Channel Distribution
Negative Feedback Management
NPS of Customers
NPS Survey Structure
Question Branching
Question Library
Question Piping
Randomization
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Search/Filter
Site Intercept Survey
Skip Logic
SSL Security
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Fields
Third-Party Integrations
Trend Analysis
URL Customization
Visual Analytics
Website Integration
Widgets

Refiner Integrations

Mailchimp

Pipedrive

Drip

Salesforce Sales Cloud

Segment

Customer.io

See all 21 integrations

Refiner User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

5.0

Functionality

4.6

Have you used Refiner and would like to share your experience with others?

Jonny P.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2020

Super flexible feedback tool for a wide range of uses

The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then.

Cons:

There is no option to send surveys by email yet. According to their support this will be added though in the future.

Reasons for switching to Refiner

We prefer the design and overall experience - plus the fact it is so simple to tie user responses to other data we know about them in our CRM, something we could never do with Hotjar

Vitoldas V.

Verified reviewer

Civil Engineering

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed November 2022

Easy-to-use & right-to-the-point tool

Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible.

Cons:

We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far.

Reasons for choosing Refiner

We needed a simple yet effective tool for an adequate price. Refiner better suited these requirements, whereas alternative solutions were too bloated and overpriced for our needs.

Noy F.

Verified reviewer

Construction

2-10 employees

Used monthly for free trial

Review source

Reviewed August 2025

Amazing to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very value for the money The most I lied about Refiner is very easy to use And the reviews feedbacks was great

Cons:

The least I liked about Refiner is the customer support section a little bit slow but beside that everything was great

YÖ

Yusuf Ö.

Verified reviewer

Program Development

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed November 2025

A must-have feedback tool for indie developers

My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question.

Cons:

It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better.

Vendor Response

Thank you so much for the great review Yusuf! Happy to hear that you were able to get great insights from your iOS and Android app users.

Replied January 2026

Coralie B.

Verified reviewer

Banking

201-500 employees

Used monthly for less than 12 months

Review source

Reviewed November 2021

I would recommend Refiner

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy 2-ways integration with Segment and great support in the setting-up and launching our in app surveys, made it a success!

Cons:

Being able to implement the surveys in our mobile app. Keep improving the Segmentation feature.

Carlos H.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed July 2020

Beautiful in-product surveys for SaaS

We had a great experience so far. Very well designed app, reactive support and fair pricing. Recommended!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Refiner is a simple, yet powerful customer survey tool for SaaS companies. Their in-app NPS survey widget is beautifully designed and yields to much higher response rates than surveys sent by email. We also like the idea that they support other types of surveys. With Refiner we can ask our users any kind of question whenever we need more insights on a topic (e.g. product research).

Cons:

It would be nice if Refiner could also send surveys by email as a backup.

Reasons for switching to Refiner

Cheaper and more survey options

Joshua H.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed July 2020

Great Net Promoter Score tool for SaaS products

Setting up Refiner was really easy and we got our first NPS feedback coming in within a couple of minutes. Compared to other NPS solutions, it's obvious that Refiner was designed to match the needs of SaaS companies.

Ratings Breakdown

Ease of use

Functionality

Pros:

We really enjoyed the flexibility of Refiner and the ease of use. It allowed us to run NPS surveys and ask customized follow-up questions. The integrations made it very easy to push NPS feedback to email marketing automation tool.

Cons:

None I can think of at present. It has been really helpful.

Reasons for switching to Refiner

Much cheaper and better designed.

Showing 1 - 7 of 7 Reviews