# Refiner Software Reviews, Demo & Pricing - 2026 > Review of Refiner Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/survey/refiner-profile --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Refiner Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Refiner 2026: Benefits, Features & Pricing Wondering if Refiner is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Refiner 4.6 [(8)](https://www.softwareadvice.com/survey/refiner-profile/#reviews) Pricing Starting at $99.00 per month ### About Refiner Refiner is a customer survey solution for data-driven SaaS companies. Their highly customizable microsurvey widgets enable SaaS businesses to easily track customer satisfaction, profile and segment their users, or research what to build next. Refiner's feedback hub allows enterprises to quickly access, filter and analyze incoming survey responses on a centralized platform. Users can notify team members about survey completion via Slack or email and visualize collected data in the form of timeline, pie and bar charts. Additionally, managers can add various data entry tools into surveys such as multiple-choice questions, free text responses and ratings among others. Refiner facilitates integration with various third-party systems such as Zapier, Slack, Segment and more, helping organizations set up automated triggers and workflows. The product is available on monthly subscriptions and support is extended via email, FAQs, live chat and other online measures. Wondering if Refiner is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## Refiner User Interface ## Popular Refiner Alternatives Main Product Refiner 4.6 [(8)](https://www.softwareadvice.com/survey/refiner-profile/#reviews) Ratings Breakdown - 4.63Ease of use - 4.83Value for money - 5.0Customer support - 4.25Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10461)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1205)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.64Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2896)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.46Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Experience.com](https://www.softwareadvice.com/customer-experience/xmp-profile/) 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.58Value for money - 4.54Customer support - 4.69Functionality Pricing Available upon request Get Price ## Refiner Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Essentials $99.00 usage based, per month Plan includes: - Unlimited Survey Responses - Ready-To-Use NPS, CSAT, CES, And PMF Templates - All Survey Types (In-App Surveys For Web & Mobile, Website Popup Surveys, Email Surveys, Survey Pages) - Access To All Survey Features And Question Types (NPS, CSAT, Design Options, Logic Jumps, Liquid Tags, Etc.) - User Segmentation - AI Response Tagging - Reporting Dashboards - Slack, Teams & Email Alerts - Workflow Automation With Zapier & Make - Google Sheets & BigQuery Integration Growth $239.00 usage based, per month Plan includes: - Event Tracking - Translations With AI - CDP Integrations (Segment & Rudderstack) - CRM Integrations (HubSpot & Salesforce) - Product Analytics Integrations (Amplitude & Mixpanel) - Custom Data Integrations (API & Webhooks) Enterprise Pricing available upon request Plan includes: - Unlimited Survey Campaigns Simultaneously on Multiple Channels - Custom Monthly Active User Limits - Unlimited Team Members, SSO, And Granular Access Rights - Full White-Labeling (Custom CSS & Custom Survey Link Domain) - Dedicated Support Representative, Concierge Service, And Consulting Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Refiner Features - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of Refiner Access Controls/Permissions Activity Dashboard Alerts/Notifications API CES Survey Structure Collaboration Tools Complaint Monitoring Conditional Logic CRM CSAT Survey Structure Customer Experience Management Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Reports Customizable Templates Dashboard Data Analysis Tools Data Import/Export Data Visualization Drag & Drop Engagement Tracking Feedback Management Multi-Channel Distribution Negative Feedback Management NPS of Customers NPS Survey Structure Question Branching Question Library Question Piping Randomization Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Response Quotas Response Validation Search/Filter Site Intercept Survey Skip Logic SSL Security Survey Builder Survey/Poll Management Surveys & Feedback Tagging Template Management Text Fields Third-Party Integrations Trend Analysis URL Customization Visual Analytics Website Integration Widgets ## Refiner Integrations Mailchimp Integration rated undefined from -1 review Pipedrive Integration rated undefined from -1 review Drip Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Segment Integration rated undefined from -1 review Customer.io Integration rated undefined from -1 review See all 21 integrations ## Refiner User Reviews Overall Rating 4.6 Ratings Breakdown 5 75% 4 13% 3 13% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.8 Customer support 5.0 Functionality 4.3 Have you used Refiner and would like to share your experience with others? Jonny P. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 6 months Review source Reviewed July 2020 Super flexible feedback tool for a wide range of uses 5 The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. Cons: There is no option to send surveys by email yet. According to their support this will be added though in the future. Reasons for switching to Refiner We prefer the design and overall experience - plus the fact it is so simple to tie user responses to other data we know about them in our CRM, something we could never do with Hotjar Read More VV Vitoldas V. Verified reviewer Civil Engineering 501-1000 employees Used daily for less than 6 months Review source Reviewed November 2022 Easy-to-use & right-to-the-point tool 5 Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. Cons: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. Reasons for choosing Refiner We needed a simple yet effective tool for an adequate price. Refiner better suited these requirements, whereas alternative solutions were too bloated and overpriced for our needs. Read More KM Kevin M. Verified reviewer Real Estate 501-1000 employees Used weekly for less than 6 months Review source Reviewed March 2026 Could be vastly more improved by tackling little things 3 cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. Ratings Breakdown 3 Ease of use 2 Functionality Pros: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). Cons: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve Vendor Response Thanks a lot for the review, Kevin. As mentioned on the support channel, Refiner is designed for short in-app surveys. It’s not the best fit for questionnaires with 50+ questions, so I completely understand your frustration. For your use case, a tool like Google Forms or Typeform would likely be a better choice. Replied March 2026 Read More YÖ Yusuf Ö. Verified reviewer Program Development Self-Employed Used weekly for less than 12 months Review source Reviewed November 2025 A must-have feedback tool for indie developers 5 My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. Cons: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. Vendor Response Thank you so much for the great review Yusuf! Happy to hear that you were able to get great insights from your iOS and Android app users. Replied January 2026 Read More NF Noy F. Verified reviewer Construction 2-10 employees Used monthly for free trial Review source Reviewed August 2025 Amazing to use 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very value for the money The most I lied about Refiner is very easy to use And the reviews feedbacks was great Cons: The least I liked about Refiner is the customer support section a little bit slow but beside that everything was great Read More CB Coralie B. Verified reviewer Banking 201-500 employees Used monthly for less than 12 months Review source Reviewed November 2021 I would recommend Refiner 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Super easy 2-ways integration with Segment and great support in the setting-up and launching our in app surveys, made it a success! Cons: Being able to implement the surveys in our mobile app. Keep improving the Segmentation feature. Read More CH Carlos H. Verified reviewer Computer Software 11-50 employees Used weekly for less than 6 months Review source Reviewed July 2020 Beautiful in-product surveys for SaaS 5 We had a great experience so far. Very well designed app, reactive support and fair pricing. Recommended! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Refiner is a simple, yet powerful customer survey tool for SaaS companies. Their in-app NPS survey widget is beautifully designed and yields to much higher response rates than surveys sent by email. We also like the idea that they support other types of surveys. With Refiner we can ask our users any kind of question whenever we need more insights on a topic (e.g. product research). Cons: It would be nice if Refiner could also send surveys by email as a backup. Reasons for switching to Refiner Cheaper and more survey options Read More JH Joshua H. Verified reviewer Information Technology and Services 51-200 employees Used weekly for less than 6 months Review source Reviewed July 2020 Great Net Promoter Score tool for SaaS products 4 Setting up Refiner was really easy and we got our first NPS feedback coming in within a couple of minutes. Compared to other NPS solutions, it's obvious that Refiner was designed to match the needs of SaaS companies. Ratings Breakdown 4 Ease of use 5 Functionality Pros: We really enjoyed the flexibility of Refiner and the ease of use. It allowed us to run NPS surveys and ask customized follow-up questions. The integrations made it very easy to push NPS feedback to email marketing automation tool. Cons: None I can think of at present. It has been really helpful. Reasons for switching to Refiner Much cheaper and better designed. Read More Showing 1 - 8 of 8 Reviews ## Refiner Popular Comparisons [SurveyMonkey vs Refiner](https://www.softwareadvice.com/survey/refiner-profile/vs/surveymonkey/) ## Other Top Recommended NPS Software [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2896) Recently recommended **0** times [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** (969) Recently recommended **0** times [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** (319) Recently recommended **0** times [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) **4.7** (283) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Refiner with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice