--- title: "TicketSearch Software Reviews, Demo & Pricing - 2026" description: "Review of TicketSearch Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/ticketing/ticketsearch-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Ticketing Software](https://www.softwareadvice.com/ticketing/) / TicketSearch Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/venue-management/ticketsearch-profile/reviews/) # TicketSearch Review Custom quote Free version Free trial 1 plan On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview TicketSearch 4.6 [(14)](https://www.softwareadvice.com/venue-management/ticketsearch-profile/reviews/) Pricing Pricing available upon request Top Alternatives ### About TicketSearch TicketSearch is a next generation box office, CRM, and fundraising solution providing organizations of any size the tools and support to sell tickets, registrations, workshops, merchandise, as well as accept donations and manage customer relations. TicketSearch offers two levels of service, the Standard Edition, with features for every organization, and the Enterprise Solution, providing additional services such as marketing, phone sales, and additional support services. ## TicketSearch User Interface ## Popular TicketSearch Alternatives Main Product TicketSearch 4.6 [(14)](https://www.softwareadvice.com/venue-management/ticketsearch-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.77Value for money - 4.77Customer support - 4.21Functionality Pricing Available upon request Alternative Product [Purplepass](https://www.softwareadvice.com/admissions/purplepass-profile/) 4.9 [(304)](https://www.softwareadvice.com/admissions/purplepass-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.86Value for money - 4.94Customer support - 4.73Functionality Pricing Available upon request Alternative Product [Eventbrite](https://www.softwareadvice.com/ticketing/eventbrite-profile/) 4.6 [(5815)](https://www.softwareadvice.com/ticketing/eventbrite-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.47Value for money - 4.32Customer support - 4.51Functionality Pricing Available upon request Alternative Product [Fienta](https://www.softwareadvice.com/event-booking/fienta-profile/) 4.8 [(194)](https://www.softwareadvice.com/event-booking/fienta-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.76Value for money - 4.82Customer support - 4.58Functionality Pricing Starting at €0.40 per month Alternative Product [TicketSource](https://www.softwareadvice.com/event-management/ticketsource-profile/) 4.8 [(552)](https://www.softwareadvice.com/event-management/ticketsource-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.66Value for money - 4.77Customer support - 4.59Functionality Pricing Available upon request Alternative Product [Ticket Tailor](https://www.softwareadvice.com/event-booking/ticket-tailor-profile/) 4.9 [(596)](https://www.softwareadvice.com/event-booking/ticket-tailor-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.78Value for money - 4.81Customer support - 4.63Functionality Pricing Starting at $0.28 one time ## TicketSearch Pricing and Plans Starting price: Pricing available upon request Free Trial Free Version Basic Pricing available upon request No plan information available ## TicketSearch Features - Popular features found in Ticketing Attendance Management Barcode/Ticket Scanning Confirmations/Reminders Customer Data Management Email Marketing Online Ticketing Onsite Ticketing Promotions Management Registration Management Reserved Seating Third-Party Integrations Website Management - More features of TicketSearch Activity Dashboard API Calendar Management Credit Card Processing CRM Customer Database Customizable Branding Customizable Forms Customizable Reports Customizable Templates Data Import/Export Discount Management Electronic Payments Email Reminders Employee Management Event Calendar Event Management Event Scheduling Event Ticketing Event Tracking Mobile Access Mobile Ticketing Point of Sale (POS) Print-at-Home Reporting/Analytics Reporting & Statistics Sales Reports Season Tickets Seating Map Social Media Integration Social Promotion Support Ticket Management Surveys & Feedback Ticket Reservations Visitor Registration ## TicketSearch Integrations authorize.net Integration rated undefined from -1 review ArtifaxEvent Integration rated undefined from -1 review Stripe Integration rated undefined from -1 review cybersource Integration rated undefined from -1 review Mailchimp Integration rated undefined from -1 review ## TicketSearch User Reviews ## TicketSearch customer ratings - Overall rating: 4.6/5 - Total reviews: 14 ### Rating distribution - 5 stars: 11 reviews (79%) - 4 stars: 2 reviews (14%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (7%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.8/5 - Customer support: 4.8/5 - Functionality: 4.2/5 --- ### Outstanding Ticketsearch Company - Overall rating: 5/5 - Reviewer: Stephen A. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Ticketsearch is a A+ (Great), no complaints. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ticketsearch customer service is oustanding, and the product is exactly what we are looking for.. We are pleased with the service and product we recieve from the Ticketsearch business. #### Cons Weekend contact, need to be more available 24 hours a day all week for companies that's open 24/7 #### Reasons for choosing TicketSearch Better operational system #### Reasons for switching to TicketSearch Ticketsearch has more products and better customer service #### Vendor response As always, it's great to hear from you Stephen, and we appreciate you taking the time to leave a review. We always make ourselves available when a client has urgent business critical issues and if required, elevate the issue to our TicketSearch engineers. Replied February 2024 --- ### Love it! - Overall rating: 5/5 - Reviewer: Heather C. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am truly impressed with my experience with TicketSearch the system is great and the customer service is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I looked at many different ticketing systems before choosing TicketSearch. It has been great for our company as it is very flexible which is important since we do so many different types of events. We have used it for our drive-in shows during covid, for rentals that use our box office, for our season performances and for our fundraising event. It is easy to add a donation option to the payment path, create promo codes, the reporting options are great, the system is easy to use. #### Cons It is missing the ability to do a pay what you can ticket, but with the customized donations it was easy to create a work around for this. The team at TicketSearch are always improving the system and open to feedback of what their users would like to see so there haven't been any negatives. #### Reasons for choosing TicketSearch We chose TicketSearch as it had more of the features we needed for the events that we hold. #### Vendor response Thanks for taking the time to provide a review Heather. Based on feedback and suggestions from you and similar orgs to our “Ticketing Built Your Way” program, our TicketSearch 'Pay What You Want' ticket is live, and has been a great success so far. It has all the features of a regular ticket type, plus a few more to make sure it works for all kinds of applications. Please keep up the feedback to Ticketing Built Your Way. You may also like the Waitlist and Abandoned Cart features. TicketSearch is always looking at ways of improving system functionality. Thanks again. Replied February 2024 --- ### If you're working in events, this service isn't worth your time - Overall rating: 2/5 - Reviewer: Tyson W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I wouldn't recommend TicketSearch to essentially anyone. I used it for two different arts companies – some where events needed to be paid for, some were free, but there are better options out there. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros A cheap alternative compared to other services for low capacity events. #### Cons An extremely clunky back-end, and the ability to segment audience data is horribly complicated. #### Reasons for choosing TicketSearch I wouldn't say I chose TicketSearch over Eventbrite, more that I was interested to see the functionality. It disappointed. #### Reasons for switching to TicketSearch To test the waters with other services that were available – I ended up returning to Eventbrite. --- ### TicketSearch for Everyone - Overall rating: 5/5 - Reviewer: Eileen G. - Verified reviewer: Yes - Industry: Fine Art - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We do not have a business problem with TicketSearch. As of now, the ticketing system is working and fulfilling our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros TicketSearch was fairly easy to integrate with our theater and its needs especially having used another system in the past. Whatever features we used in the past we became use to the new system without too much difficulty and a little bit of tweaking so we were able to accomplish what had been done in the past. The employees were more than helpful and can't say enough of the speed in being able to reach them with a question or concern. #### Cons I can't say exactly what was least about TicketSearch except that it was just getting use to a new system. However I would like to see the customer search a little more forgiving. If last names are not exactly correct it will not show if that person was a customer previously. #### Reasons for choosing TicketSearch We looked at two other companies and selected TicketSearch on recommendation that is was similar to the company we used previously. #### Reasons for switching to TicketSearch The company went out of business #### Vendor response Thank you for your review Eileen. We’re happy that the switch from your old system went so well for you. Taking on a new system can have challenges and your team did a great job learning TicketSearch. We appreciate that when they had any questions, they reached out to support for answers. Regarding the patron look up, TicketSearch does start to filter information based on the number of letters (min. 3) you input into the search fields. The more letters and the more search fields you use, the more TicketSearch will sort through the database for what you want. Replied February 2024 --- ### Valuable part of our sales process - Overall rating: 5/5 - Reviewer: Cyndee W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing that I love the most is the value we get from the CRM and the analytics reports. We're able to see where our guests are coming from and maximize our our ROI. #### Cons The initial setup can be tedious, but the support team is friendly as they walk you through the process. And, once you get the core setup done, creating new branded email responses, ticket templates, and events is a breeze. #### Vendor response Thanks for taking the time to leave a review Cyndee! We're happy to hear that the extra analytic tools and reports worked out so well for you. New ticketing systems can be a challenge and sometimes even overwhelming, but your TicketSearch Team is dedicated to making your first on-sale as smooth as possible. A positive ROI for everyone! Replied February 2024 --- ### Excellent Client Service and Remarkable Customizaton - Overall rating: 5/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They really helped us open a new market with their excellent database and ticket ordering system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The folks who staff Ticket Search are brilliant at what they do, coming up with customized solutions to the unique challenges an individual company like ours has faced in setting up a new ticketing system. They work hard at coming up with ideas on how best to help us and are incredibly fast to respond when an issue arises. Lovely people who have a great product to offer that is incredibly reasonably priced and who never blame their clients when something goes wrong. Top-notch on every level. #### Cons There are the odd bugs that still need to be worked out, but they have not prevented us from having a perfectly workable system. #### Reasons for choosing TicketSearch Excellent presentation and a willingness to handle the individualized needs of our company. We never felt we were being sold a bill of goods or being pressured into something we didn't want. #### Vendor response Thank you for taking the time to leave this stellar review of TicketSearch. Ticketing software can be challenging when it comes to the odd bug and we're happy to hear that TicketSearch has worked well for you. Thanks again for the positive feedback! Replied February 2024 --- ### Omak Stampede P.R.C.A. Rodeo - Overall rating: 5/5 - Reviewer: Sarah G. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I have no problems that the AMAZING TicketSearch team has not been able to solve. This is a great program and a great company to work with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The amazing support from the team and the ease of operating the program. #### Cons I would like to have our standing orders transfer to the next season onto the current seat map. #### Reasons for switching to TicketSearch Seat Advisor closed and after many conversations with other companies we selected to partner with TicketSearch. We are so happy they found us! #### Vendor response Hi Sarah! Thank you for the glowing review. TicketSearch can already automatically assign seats across all of your events when buying a Subscription or Flex package. To add to this great function, TicketSearch is looking at the ability to send out renewal notices to subscribers with their seats attached. A great feature to have and a real time saver. Stay tuned. Thanks again! Replied February 2024 --- ### Lots of flexibility, easy to use and meets all of our needs - Overall rating: 5/5 - Reviewer: Rick F. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive. Great support. No surprises - it did what we expected and could do everything promised. (which was a common problem with other services we've used in the past). A great solution for a very small company like ours. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -Simple setup and easy to create events by non-technical users-Flexible event display/setup (our events & tickets can vary significantly)-Easy integration with our website-Very reasonable pricing (no charge for donations)-Easy to create pre-event emails and reminders #### Cons -Integration with MailChimp not really automated. #### Reasons for choosing TicketSearch Most flexible in setting up events. Other products were either more expensive and/or more complicated. #### Reasons for switching to TicketSearch While incredibly flexible, was too complicated to use. #### Vendor response We appreciate the review Rick! TicketSearch is a modern ticketing system and for that reason, the system can do many things better than platforms you’ve used in the past. And for a great price! I'm glad the TicketSearch Support Team's efforts have helped create a great experience for you by helping you automate pre and post event emails generated from TicketSearch. It's important to keep in mind that your MailChimp subscription plan may dictate the functionality you get from the MailChimp integration. Thanks! Replied February 2024 --- ### Great for Theatres! - Overall rating: 5/5 - Reviewer: Sabbrina D. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good! Anything we have needed help with, they are able to help us with in a timely manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is fairly easy to use and is easy for customers. Customer service is always amazing, and they are able to help answer my questions, any day and anytime! Price is great compared to other websites. #### Cons The options are still a little limited. Competing theater sites in our area can show photos of seat views, and can also have other options we don't seem to be able to use in our system. #### Reasons for choosing TicketSearch Price and how easy it looked to set up the system quickly. #### Reasons for switching to TicketSearch Other company closed during Covid-19 pandemic. #### Vendor response Thanks for the great review Sabbrina! Seat View Images and seat descriptions ARE available for you in TicketSearch. We're proud to be able to say that the price for the full TicketSearch system can’t be matched by any other box office system. Your TicketSearch Support Team will reach out to you and discuss what you are missing and add them to the TicketSearch, Ticketing Built Your Way list. Thanks again! Replied February 2024 --- ### TicketSearch Review - Overall rating: 4/5 - Reviewer: Amy R. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Loving TicketSearch. It looks clean and crisp to our patrons, the back end is easy to use, and our employees can use it with ease. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros [sensitive content hidden] were the best to work with while setting up our organization. Any question I gave them, they helped me figure it out. Any time I wrote with an issue, there was a reply within a few minutes. Top notch customer service. #### Cons We are using TicketSearch at a Movie and Live Performance Theatre, we are a small venue, and some of our quirks are completely different than many using the software. All of our suggestions were put forward and they did adjust/take into consideration. Just hoping to different fields for the Operator End of Shift report, so our end of year would be way more streamlined. #### Vendor response Thanks for the review Amy! Yes, your venue was a bit of a deviation from what we are used to setting up. I’m glad that the TicketSearch Team was able to help you implement all the features you needed to be successful. Reports are always a challenge as it seems no organization needs the same report. TicketSearch is always introducing new fields and filters for Custom Reports, plus, if you contact us with what you need, we can try and generate the report for you. Thanks again. Replied February 2024 --- Showing 1 - 10 of 14 Reviews [See All Reviews](https://www.softwareadvice.com/venue-management/ticketsearch-profile/reviews/) ## See what companies are saying about Software Advice