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RocketRez

Overview
Reviews

RocketRez 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

RocketRez
RocketRez
4.4
(22)

Pricing

Starting at $15,000.00 per year

About RocketRez

RocketRez is a cloud-based ticketing platform that helps attractions and tour operators grow their businesses. With RocketRez, customers have access to tickets that increase revenue and decrease discount spam. Operators can create targeted offers for high value customers and focus on maximizing profits through dynamic pricing strategies based on weather forecasts, historical sales trends, peer analysis, or any other business-specific data.

RocketRez Screenshots

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RocketRez Pricing and Plans

Starting price: $15,000.00 per year
Free Trial
Free Version

Basic

$15,000.00

usage based, per year

No plan information available

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    RocketRez Features

    • Popular features found in Zoo
      Animal Database
      Animal Monitoring
      Breeding Management
      Inventory Management
      Medical Records
      Ticketing
    • More features of RocketRez
      Access Controls/Permissions
      Activities Booking
      Activity Dashboard
      Attendance Management
      Barcode/Ticket Scanning
      Booking Management
      Booking Notes
      Calendar Management
      Central Reservation System
      Channel Management
      Communication Management
      CRM
      Customer Database
      Customer Data Management
      Customer History
      Customer Support
      Customizable Branding
      Customizable Fields
      Customizable Reports
      Customizable Templates
      Data Import/Export
      Data Visualization
      Discount Management
      Document Management
      Dynamic Pricing
      Electronic Payments
      Email Marketing
      Email Templates
      Employee Management
      Event Calendar
      Event Management
      Event Scheduling
      GDS/OTA Integration
      Gift Shop POS
      Group Reservations
      Kiosk Ticketing
      Membership Management
      Mobile Access
      Mobile Ticketing
      Multi-Day Booking
      Multi-Location
      Online Booking
      Online Ticketing
      Onsite Ticketing
      Package Creation
      Payment Processing
      Point of Sale (POS)
      Price/Margin Management
      Pricing Management
      Print-at-Home
      Product Catalog
      Promotions Management
      Quotes/Estimates
      Rate Management
      Reporting/Analytics
      Reporting & Statistics
      Reservations Management
      Reserved Seating
      Resource Management
      Room Booking
      Sales Reports
      Season Tickets
      Seating Map
      SMS Messaging
      Surveys & Feedback
      Third Party Booking
      Third-Party Integrations
      Ticket Reservations
      Vendor Management
      Volunteer Management
      Waiver Management
      Website Integration
      Website Management

    RocketRez Integrations

    Rezdy
    Rezdy
    Stripe
    Stripe
    Twilio
    Twilio
    Cardknox
    Cardknox
    Google Analytics 360
    Google Analytics 360
    Shift4
    Shift4

    See all 12 integrations

    RocketRez User Reviews

    Overall Rating

    4.4

    Ratings Breakdown

    5

    50%

    4

    41%

    3

    5%

    2

    5%

    1

    0%

    Secondary Ratings

    Ease of Use

    4.5

    Value for money

    4.2

    Customer support

    4.5

    Functionality

    4.0

    JR

    Julie R.

    Verified reviewer

    Leisure, Travel & Tourism

    11-50 employees

    Used daily for less than 2 years

    Review source

    Reviewed May 2024

    A Great All in One Solution

    4

    Ratings Breakdown

    4
    Ease of use
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    RocketRez has been a game-changer for our business with its versatile ticketing software. The integration with third-party platforms like Viator has streamlined our ticket sales, making our offerings accessible to a wider audience. The ability to purchase tickets online has greatly enhanced customer convenience and boosted our sales. What sets RocketRez apart is its comprehensive capability to handle ticketing, retail, and food and beverage sales all in one platform. This all-in-one solution simplifies our operations, saving us time and reducing complexity. Additionally, the robust reporting and analytics tools provide valuable insights, helping us make informed decisions. Their incredible customer service deserves special mention—they are always prompt and helpful whenever we need assistance. Overall, RocketRez has improved our efficiency and customer experience, making it an indispensable tool for our business. Highly recommended!
    Cons:
    While RocketRez offers many benefits, there are a few drawbacks we've encountered. Some steps in the system feel redundant, which can slow down our workflow. The reporting feature, though powerful, could benefit from more customization options to better suit our specific needs. Additionally, updates occasionally introduce unwanted changes to existing products and payment setups, causing disruptions that require time to resolve. Despite these issues, RocketRez remains a valuable tool, but there's room for improvement.

    Reasons for switching to RocketRez

    We made the switch from Profitek to RocketRez because we needed a program that could better track and schedule events, handle ticketing, and provide robust reporting. Our existing software felt outdated, and its inability to streamline our ticketing was frustrating. RocketRez offers the modern, integrated solution we were looking for.

    Read More

    BB

    Bridgette B.

    Verified reviewer

    Museums and Institutions

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2024

    All in One Service

    4

    I have found that RocketRez has been an easy platform to use and learn. There are some features like coupons that require multi-steps that can cause some grief. Overall, I think it offers an array of tools. When we first started it was very difficult to set up as most of the examples were based on boating or wedding companies. Where ours in more complex in our offerings.

    Ratings Breakdown

    3
    Ease of use
    2
    Value for money
    4
    Customer support
    3
    Functionality
    icon
    Pros:
    Coming from a complex company, we are very fortunate to be able to use a singular platform to run both our giftshop, in person POS system, and online sales platform.
    Cons:
    The reporting side of the platform has been a flaw for us, this is due to it not pulling the correct numbers and miscounting our revenues. I do believe we could limit some of these miscalculations if our system was fully set up to meet our needs.

    Reasons for switching to RocketRez

    We are a complex company that looks for innovative ways to improve customer service. This assisted in that making it a one-stop-system.

    Read More

    JW

    James W.

    Verified reviewer

    Museums and Institutions

    11-50 employees

    Used daily for less than 2 years

    Review source

    Reviewed June 2024

    Rocket Rez Review June 2024

    3

    Software that does core activities (booking/processing) well but has limitations with customer facing design. Next to no true CRM functions found in other timed attendance solutions

    Ratings Breakdown

    3
    Ease of use
    4
    Value for money
    4
    Customer support
    3
    Functionality
    icon
    Pros:
    Zero issue with booking and credit card procession
    Cons:
    Limited custom financial routine reporting

    Reasons for choosing RocketRez

    Ease of transition and timed attendance capability

    Reasons for switching to RocketRez

    Revell's functionality was poor. Required constant care

    Read More

    RW

    Ruth W.

    Verified reviewer

    Religious Institutions

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2024

    RocketRez Review

    5

    The customer service team at RocketRez is fantastic, and our overall experience with them has been very positive.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    RocketRez is one of the only systems that allows us to process reserved ticketing, general ticketing, walkup POS sales, and manage our Shop inventory. We all really appreciate having one system that can handle all of these needs.
    Cons:
    The reporting out of RocketRez needs some work, but I know they current team is actively working on that in 2024/5. I look forward to seeing the results of that work.

    Reasons for switching to RocketRez

    It was called OvationTix when we used this system, but I think it is now called AudienceView.

    Read More

    AS

    Andrew S.

    Verified reviewer

    Maritime

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed June 2024

    Rocket Rez Review

    5

    We have had an overall good experience with Rocket rez and continue to recommend it to industry peers.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    Reservations ticketing with a retail point of sale in one.
    Cons:
    Analytics, Reporting, conversion tracking.

    Reasons for switching to RocketRez

    Outdated, not mobile friendly, no retail functionality.

    Read More

    FC

    Felicia C.

    Verified reviewer

    Entertainment

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2024

    RocketRez is the BEST!

    5

    The BEST! Amazing! Wonderful in all categories.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The ease of going from an older program to RRZ was amazing! Getting started with RRZ made everything much easier in so many departments.
    Cons:
    That is wasn't developed sooner! We wasted money on other products that never did it "all". We were using 3 programs to do the job of just RRZ!

    Reasons for choosing RocketRez

    Because the customer service put us at ease. When making such a change, you worry about every aspect. The RocketRez team made it painless.

    Reasons for switching to RocketRez

    Tessitura didn't provide what was needed for our business model.

    Read More

    SS

    Sophia S.

    Verified reviewer

    Hospitality

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2024

    Great System

    5

    Its been a great experience thus far, we do want to utilities more of the system as we grow and learn about the new modules.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    System is reliable in providing real time date with accuracy and transparency. Can have multiple users with various security levels. Reporting is easy to manipulate and customizable. Anything we are not able to do, support is readily available to assist.
    Cons:
    Some modules are little confusing and not having the direct API into the accounting system.

    Reasons for switching to RocketRez

    ACME was hard to use-did not provide real-time data, reporting was not up to par.

    Read More

    LR

    Laura R.

    Verified reviewer

    Restaurants

    51-200 employees

    Used daily for less than 2 years

    Reviewed March 2020

    Very easy program to use

    5

    Overall my experience with RocketRez has been great. Definitely recommend.

    Ratings Breakdown

    5
    Ease of use
    5
    Functionality
    icon
    Pros:
    I love that RocketRez is very user friendly. I have to manage multiple accounts daily for work and being able to see them in a calendar setting makes everything easy for me. Creating events takes only a few moments and is straightforward. I love that.
    Cons:
    The only thing that I would like to change is the way things are written out on the contract when I input them myself. I would like to be able to add bullet points but right now it all just meshes together.

    Reasons for switching to RocketRez

    I used Caterease at a previous company. Starship used something else before I started.

    Read More

    LW

    Louise W.

    Verified reviewer

    Leisure, Travel & Tourism

    51-200 employees

    Used daily for less than 2 years

    Reviewed March 2020

    Great Company, Easy to Use Product

    5

    All revenue is streamlined through one system.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    RocketRez was easy to use. Before signing up with them, both parties involved made sure we had everything we needed to ensure a smooth transition. All missing functionality was developed and ready for us on day one. Down time has been non-existent and customer service is excellent. The RocketRez team understands your needs and will work as hard as possible to get what you need developed.
    Cons:
    It sometimes takes longer than desired to get feature enhancements.

    Reasons for choosing RocketRez

    Easy of use, customizable, functions well for our company's needs.

    Reasons for switching to RocketRez

    Software was not stable.

    Read More

    LL

    Lexi L.

    Verified reviewer

    Maritime

    51-200 employees

    Used daily for more than 2 years

    Review source

    Reviewed May 2024

    Rocket Rez Review

    4

    Ratings Breakdown

    4
    Ease of use
    3
    Functionality
    icon
    Pros:
    Rocket Rez does an excellent job in assisting their clients immediately, I have never had to wait longer than an hour to be assisted. Our account manager is always on top of communicating with us and does not mind breaking things down for us to understand and optimize our use of Rocket Rez.
    Cons:
    As the times change I do wish that a few feature request that other systems provide would be available with Rocket Rez. Like allowing the tickets to be saved in the apple/google wallets and a few other innovative things. Rocket Rez is a good system, just wish some features were more current.

    Read More

    Showing 1 - 10 of 22 Reviews

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