RocketRez 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RocketRez

4.4

(22)

Pricing

Starting at $15,000.00 per year

About RocketRez

RocketRez is a cloud-based ticketing platform that helps attractions and tour operators grow their businesses. With RocketRez, customers have access to tickets that increase revenue and decrease discount spam. Operators can create targeted offers for high value customers and focus on maximizing profits through dynamic pricing strategies based on weather forecasts, historical sales trends, peer analysis, or any other business-specific data.

RocketRez Screenshots

RocketRez Pricing and Plans

Starting price: $15,000.00 per year

Free Trial

Free Version

Basic

$15,000.00

usage based, per year

No plan information available

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RocketRez Features

Popular features found in Zoo
Animal Database
Animal Monitoring
Breeding Management
Inventory Management
Medical Records
Ticketing
More features of RocketRez
Access Controls/Permissions
Activities Booking
Activity Dashboard
Attendance Management
Barcode/Ticket Scanning
Booking Management
Booking Notes
Calendar Management
Central Reservation System
Channel Management
Communication Management
CRM
Customer Database
Customer Data Management
Customer History
Customer Support
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Data Import/Export
Data Visualization
Discount Management
Document Management
Dynamic Pricing
Electronic Payments
Email Marketing
Email Templates
Employee Management
Event Calendar
Event Management
Event Scheduling
GDS/OTA Integration
Gift Shop POS
Group Reservations
Kiosk Ticketing
Membership Management
Mobile Access
Mobile Ticketing
Multi-Day Booking
Multi-Location
Online Booking
Online Ticketing
Onsite Ticketing
Package Creation
Payment Processing
Point of Sale (POS)
Price/Margin Management
Pricing Management
Print-at-Home
Product Catalog
Promotions Management
Quotes/Estimates
Rate Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Reserved Seating
Resource Management
Room Booking
Sales Reports
Season Tickets
Seating Map
SMS Messaging
Surveys & Feedback
Third Party Booking
Third-Party Integrations
Ticket Reservations
Vendor Management
Volunteer Management
Waiver Management
Website Integration
Website Management

RocketRez Integrations

Rezdy

Stripe

Twilio

Cardknox

Google Analytics 360

Shift4

See all 12 integrations

RocketRez User Reviews

Overall Rating

4.4

Ratings Breakdown

50%

41%

Secondary Ratings

Ease of Use

4.5

Value for money

4.2

Customer support

4.5

Functionality

4.0

Julie R.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

A Great All in One Solution

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

RocketRez has been a game-changer for our business with its versatile ticketing software. The integration with third-party platforms like Viator has streamlined our ticket sales, making our offerings accessible to a wider audience. The ability to purchase tickets online has greatly enhanced customer convenience and boosted our sales. What sets RocketRez apart is its comprehensive capability to handle ticketing, retail, and food and beverage sales all in one platform. This all-in-one solution simplifies our operations, saving us time and reducing complexity. Additionally, the robust reporting and analytics tools provide valuable insights, helping us make informed decisions. Their incredible customer service deserves special mention—they are always prompt and helpful whenever we need assistance. Overall, RocketRez has improved our efficiency and customer experience, making it an indispensable tool for our business. Highly recommended!

Cons:

While RocketRez offers many benefits, there are a few drawbacks we've encountered. Some steps in the system feel redundant, which can slow down our workflow. The reporting feature, though powerful, could benefit from more customization options to better suit our specific needs. Additionally, updates occasionally introduce unwanted changes to existing products and payment setups, causing disruptions that require time to resolve. Despite these issues, RocketRez remains a valuable tool, but there's room for improvement.

Reasons for switching to RocketRez

We made the switch from Profitek to RocketRez because we needed a program that could better track and schedule events, handle ticketing, and provide robust reporting. Our existing software felt outdated, and its inability to streamline our ticketing was frustrating. RocketRez offers the modern, integrated solution we were looking for.

Bridgette B.

Verified reviewer

Museums and Institutions

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

All in One Service

I have found that RocketRez has been an easy platform to use and learn. There are some features like coupons that require multi-steps that can cause some grief. Overall, I think it offers an array of tools. When we first started it was very difficult to set up as most of the examples were based on boating or wedding companies. Where ours in more complex in our offerings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Coming from a complex company, we are very fortunate to be able to use a singular platform to run both our giftshop, in person POS system, and online sales platform.

Cons:

The reporting side of the platform has been a flaw for us, this is due to it not pulling the correct numbers and miscounting our revenues. I do believe we could limit some of these miscalculations if our system was fully set up to meet our needs.

Reasons for switching to RocketRez

We are a complex company that looks for innovative ways to improve customer service. This assisted in that making it a one-stop-system.

James W.

Verified reviewer

Museums and Institutions

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2024

Rocket Rez Review June 2024

Software that does core activities (booking/processing) well but has limitations with customer facing design. Next to no true CRM functions found in other timed attendance solutions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zero issue with booking and credit card procession

Cons:

Limited custom financial routine reporting

Reasons for choosing RocketRez

Ease of transition and timed attendance capability

Reasons for switching to RocketRez

Revell's functionality was poor. Required constant care

Ruth W.

Verified reviewer

Religious Institutions

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

RocketRez Review

The customer service team at RocketRez is fantastic, and our overall experience with them has been very positive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RocketRez is one of the only systems that allows us to process reserved ticketing, general ticketing, walkup POS sales, and manage our Shop inventory. We all really appreciate having one system that can handle all of these needs.

Cons:

The reporting out of RocketRez needs some work, but I know they current team is actively working on that in 2024/5. I look forward to seeing the results of that work.

Reasons for switching to RocketRez

It was called OvationTix when we used this system, but I think it is now called AudienceView.

Andrew S.

Verified reviewer

Maritime

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Rocket Rez Review

We have had an overall good experience with Rocket rez and continue to recommend it to industry peers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reservations ticketing with a retail point of sale in one.

Cons:

Analytics, Reporting, conversion tracking.

Reasons for switching to RocketRez

Outdated, not mobile friendly, no retail functionality.

Felicia C.

Verified reviewer

Entertainment

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

RocketRez is the BEST!

The BEST! Amazing! Wonderful in all categories.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of going from an older program to RRZ was amazing! Getting started with RRZ made everything much easier in so many departments.

Cons:

That is wasn't developed sooner! We wasted money on other products that never did it "all". We were using 3 programs to do the job of just RRZ!

Reasons for choosing RocketRez

Because the customer service put us at ease. When making such a change, you worry about every aspect. The RocketRez team made it painless.

Reasons for switching to RocketRez

Tessitura didn't provide what was needed for our business model.

Sophia S.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Great System

Its been a great experience thus far, we do want to utilities more of the system as we grow and learn about the new modules.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

System is reliable in providing real time date with accuracy and transparency. Can have multiple users with various security levels. Reporting is easy to manipulate and customizable. Anything we are not able to do, support is readily available to assist.

Cons:

Some modules are little confusing and not having the direct API into the accounting system.

Reasons for switching to RocketRez

ACME was hard to use-did not provide real-time data, reporting was not up to par.

Laura R.

Verified reviewer

Restaurants

51-200 employees

Used daily for less than 2 years

Reviewed March 2020

Very easy program to use

Overall my experience with RocketRez has been great. Definitely recommend.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love that RocketRez is very user friendly. I have to manage multiple accounts daily for work and being able to see them in a calendar setting makes everything easy for me. Creating events takes only a few moments and is straightforward. I love that.

Cons:

The only thing that I would like to change is the way things are written out on the contract when I input them myself. I would like to be able to add bullet points but right now it all just meshes together.

Reasons for switching to RocketRez

I used Caterease at a previous company. Starship used something else before I started.

Louise W.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for less than 2 years

Reviewed March 2020

Great Company, Easy to Use Product

All revenue is streamlined through one system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RocketRez was easy to use. Before signing up with them, both parties involved made sure we had everything we needed to ensure a smooth transition. All missing functionality was developed and ready for us on day one. Down time has been non-existent and customer service is excellent. The RocketRez team understands your needs and will work as hard as possible to get what you need developed.

Cons:

It sometimes takes longer than desired to get feature enhancements.

Reasons for choosing RocketRez

Easy of use, customizable, functions well for our company's needs.

Reasons for switching to RocketRez

Software was not stable.

Lexi L.

Verified reviewer

Maritime

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Rocket Rez Review

Ratings Breakdown

Ease of use

Functionality

Pros:

Rocket Rez does an excellent job in assisting their clients immediately, I have never had to wait longer than an hour to be assisted. Our account manager is always on top of communicating with us and does not mind breaking things down for us to understand and optimize our use of Rocket Rez.

Cons:

As the times change I do wish that a few feature request that other systems provide would be available with Rocket Rez. Like allowing the tickets to be saved in the apple/google wallets and a few other innovative things. Rocket Rez is a good system, just wish some features were more current.

Showing 1 - 10 of 22 Reviews

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