TrekkSoft 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TrekkSoft

4.5

(230)

Pricing

Pricing available upon request

About TrekkSoft

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices.

Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules.

TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkSoft payment gateway enables users to create their own payment policies. TrekkSoft also offers a credit card reader for mobile devices which enables users to accept offline payments.

TrekkSoft Screenshots

TrekkSoft Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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TrekkSoft Features

Popular features found in Reservations
Booking Management
Calendar Management
CRM
Customer Support
Group Reservations
Inventory Management
Mobile Access
Promotions Management
Rate Management
Reporting/Analytics
More features of TrekkSoft
Access Controls/Permissions
Accounting Integration
Activities Booking
Activity Dashboard
Alerts/Notifications
API
Availability Management
Billing & Invoicing
Booking Notes
Calendar Sync
Central Reservation System
Channel Management
Client Management
Communication Management
Customer Database
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Dynamic Content
Electronic Payments
Email Templates
Event Scheduling
GDS/OTA Integration
Invoice Management
Itinerary Creation
Multi-Currency
Multi-Language
Multi-Location
Online Booking
Package Creation
Payment Processing
Policy Management
Price/Margin Management
Pricing Management
Quotes/Estimates
Ratings/Reviews
Real-Time Updates
Reminders
Reporting & Statistics
Reservations Management
Resource Management
Sales Pipeline Management
Search/Filter
SMS Messaging
Social Media Integration
Status Tracking
Supplier Management
Third Party Booking
Third-Party Integrations
User Management
Vendor Management
Website Integration
Website Management

TrekkSoft Integrations

Stripe

Google Analytics 360

WordPress

Zendesk Suite

Joomla

Zapier

See all 11 integrations

TrekkSoft User Reviews

Overall Rating

4.5

Ratings Breakdown

66%

24%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.5

Functionality

4.3

Martin O.

Verified reviewer

Transportation/ Trucking/ Railroad

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed November 2023

API connection to OTA's via Trekksoft

We were looking for an easy way to handle our OTA bookings, be it for the control of OTA tickets onboard, for quick updates (close sales) due to operational reasons, centralized capacity control. With Trekksoft all these options could be handled. Can recommend Trekksoft to any Service provider who wants to simplify the API connection.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service is very professional, helpful and friendly API connection is very simple and once the products are connected only few updates are needed during the year.

Cons:

After 4 years of cooperation cannot find any negative feature in the cooperation with Trekksoft.

Vendor Response

Dear Martin, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our assistance and that you find our system easy to use . Thank you for your commitment and collaboration, we are looking forward for many more years of partnership with you. Best Regards, The Trekksoft Team

Replied November 2023

Karlo K.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Great tool for tour companies!

My overall experience with TrekkSoft had without a doubt had been great. I am particularly happy with the customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TrekkSoft is very easy to use and it's features are crucial for our business. We have used it for the last 2+ years and no problems whatsoever. Implementation of the products is easy and the staff is very helpful in the process. It had made our business run smoothly especially in the process of handling the reservations manually. 5 out of 5 stars!

Cons:

Setting up pricing category is a bit complicated when it comes to the number of the guests.

Reasons for switching to TrekkSoft

Ease of use, different payment methods and approach.

Vendor Response

Dear Karlo, Thank you so much for your great and positive review, we are really happy to see you and your business growing and being part of that as your technological partner. Rest sure that we will keep trying to grow at yours and the industry pace. Looking forward many more years of Partnership. Best, The Trekksoft Team

Replied March 2023

Oscar A.

Verified reviewer

Sports

2-10 employees

Used unspecified for more than 2 years

Review source

Reviewed June 2019

Worst customer service ever

Previously 3

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Previously 2

Functionality

Previously 3

Pros:

We have been using TS for 3 years now and the customer service is just getting worse for every year. They have a support chat which normally answers you in 24-48 hours - if your lucky. Other services we use have answers in a couple of hours as a worst case scenario.

Cons:

This customer service they are offering really sucks - STAY AWAY!

David M.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed May 2021

excellent program

excellent experience overall, I had a website with all the necessary information to make a reservation, but I didn't have a calendar for availability, neither the option of adding promo codes and how to gather all the information that I needed to make a reservation with no leaking information. It actually made my website eligible to make a fast and easy reservation on internet.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

adding the information of my tours was easy, even that there are a lot of details to cover, it is easy and the steps to follow to fill all the information was easy to follow and understand. Me, as a tour guide, I had all the possible options that I needed to add to my tours and excursion and also add some other options that the program had that I didn't have an idea that I could use, so it was great. once I had had all the information added to the program, I made some test reservations and it was really easy to use and could ask all the information that I needed to make a reservation.

Cons:

The only feature that I had some problems with was the tickets, it was a little confused for me being English not my first language, to understand something's about it. it took me a while and a few emails from your team support to finally made the way I wanted. I was confused about the user name, client name, tour information, so when I was adding the text to the voucher, I could not get the information that I wanted, but at the end, I did it with your support.

Reasons for choosing TrekkSoft

the option of paying a commission per transaction and not a monthly fee. I was adding trekksoft on a time that I knew I was not going to have reservations, so that was the main reason why. the second reason was that when I was doing some research and ask you some questions about your options, you were very clear and helpful.

Vendor Response

Dear David Thank you so much for your detailed and thoughtful review. We are happy to see that so far you are satisfied and successful with our system. Your feedback is always important as it helps us to keep on improving, thanks for letting us know about the struggles with tickets and custom fields set up, I will for sure pass this feedback to our product team so they consider it for future improvement. Looking forward to more years of partnership. Best, The TrekkSoft Team

Replied May 2021

John Y.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Tour Business in your pocket.

Overall a very positive experience and I would suggest anyone use it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once I set up my products the system takes over and does most of he hard work for me.

Cons:

The software works well for me and any issues are resolved quite quickly.

Reasons for choosing TrekkSoft

The software allows you full control over your business and the ability to control all aspects of your company.

Vendor Response

Dear John, Thank you so much for taking the time to give us your positive feedback. We are happy to see that you are satisfied with our software and our service. Your opinion is always important for us and help us to keep on growing. We are looking forward for many more years of partnership with you. Best Regards, The Trekksoft Team

Replied January 2023

Jose Alney U.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

Good Software with extremely bad support

At the beginning I was delighted with the sales process and sales support. After paying the whole year in advance (They only have that option) you lose important to them as a customer as they are more focused into get more clients. They promised to help us on the setup of the system. They assigned one person that was very nice but didn't solve anything and did very bad follow up. At the end we had to set it up alone, asking to chat support, that did better job than the others but their reply was very slow. The support advice me to buy extra solutions that didn't worked (which I agree to buy only after the assure me that it was going to solve the issue, so they had to refund me that buy) Finally after more than 8 days claiming to the VP of sales I din't receive any answer. If you see they have a great rate is because they send you the rating email right after buying the software, and as you have great sales experience you will rate it really good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very complete. Ideally it is what you are looking for for a booking software. I was very satisfied with what you can do and achieve with it.

Cons:

Sales department promise you everything you ask. Then when delivering them they do not show up to support. Support is extremely low and sometimes you think they don't know what are doing. If choose to look for the information to solve issues by yourself the help documents and videos seems old and not updated to the actual software interface. The widget code to attach to your own website is not working on IOS, so people with those mobile devices may not book and you loose that sale.

Vendor Response

Dear Jose, Thank you for taking the time to leave us a review, your feedback is always important for us. We are very sorry to hear you have experienced some troubles with our customer service, you have someone assigned specifically to help you and your team with the set up, I checked and she has been in contact with you, so would you mind checking your inbox as there are some emails that I see were sent to you but our support person haven't received reply back so far from you. Please if you have any further issues with your dedicated Integration Specialist, do not doubt to contact us back. We also know the design of our widget was not totally what you like but I can assure you that it works with all devices and we are currently working on this design as well to make it more user friendly. We hope to have a long term relationship with you, and once again do not doubt to contact us if there is anything we can do to help you out. Best, The Trekksoft Team.

Replied September 2018

Aleksander T.

Verified reviewer

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2017

Continously evolving to a better product

Booking software, easy management, great service, fresh websites, easy accounting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

2 years ago, when I was looking for a Tour management software, I was looking something like Trekksoft: Easy to use backoffice dashboard, friendly, dynamic and easy to use websites, Costumer support is on point: helpful, friendly and fast. It has improved a lot in the last 6 years with the new account manager, the service has become quicker and friendlier. Appart from that, interesting and up to date webinars, Ebooks and other news. Booking system works pretty well and accepts all kind of credit cards.

Cons:

There were some cons at the beginning (we started using Trekksoft 2 years ago) but most of the issues have been addressed or corrected. We are now enjoying a very estable service. One of my only cons Is that I still dont see a what to offer better rates for early bird bookings (my old booking system use to have it). For the price, Trekksoft is pricey but worth it in the long term (if you join one of their annual suscriptions). I still find disappointing to pay for each offline booking (when I never use their Payment Gateway) having a professional account, that is probably my biggest con. Regardless, is a great software and I believe they will keep getting better over the years.

Vendor Response

Hi Aleksander, Thank you very much for taking the time to leave us a review on your experience so far. We have 2 options which may be suitable for you to charge early bird pricing . I will ask your account manager Renan to reach out to you and see if it will be a suitable solution for your business. We look forward to a very successful 2018 working with you. Best Regards, Rob Smith Head Customer Success Management

Replied December 2017

Diego J.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Great booking management system

We are very happy with Trekksoft. Their customer support is great, they accompanied with a lot of patience during the integration process, which is something rare to find.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to customize and integrate to a very complex itinerary system which opens or closes routes on real time by demand. The platform flexibility and great customer service by Trekksoft team were key for us to decide to integrate the platform for one of our clients. Furthermore, the integrated payment gateway was also a great feature.

Cons:

Channel Manager feature. OTA's have never worked for our business model and because of our flexibility business model, is hard to update our inventory in real-time

Reasons for choosing TrekkSoft

Support in our native language (Spanish)

Vendor Response

Hola Diego, Gracias por tu review! We are really happy to see that you are so far successful with our system and satisfied with our service. Your feedback is always welcome as it helps us to improve. Sorry to hear that you can't use at the moment our channel manager but rest sure that if at some point you decide to connect it by having more standard products, we will be more than happy to assist you. We are looking forward to many more years of partnership. If there is anything we can assist you with, please feel free to reach out to us. Best, Your TrekkSoft Team

Replied April 2021

Francesca H.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2017

It Actually Works Consistently!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to have an integrated webpage, booking system, and reservation support system all in one, saves so much time and money. Change your schedule? Add a trip? Change it once, immediately updated on the webpage, etc. Support has been very friendly, and unlike other systems, the system works consistently. It calculates taxes correctly. It keeps a complete reservation history - no trying to guess what happened or why. We looked around a lot, made a couple of changes to what we used. This is the best by a long shot. And more comprehensive.

Cons:

The system has a lot of flexibility - so you will probably go through a few tweaks until you find the mix of options you prefer. There may not be a simple 1-2-3 setup guide that fits your particular operations, but chances are it WILL do what you want. It will never lose information on you, and they are good at fixing/adding tools that the user base requests. The platform technology is modern, clean interface, interfaces with the big reservation portals (Viator, etc).

Vendor Response

Hi Francesca , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. Your account manager Renan is available for you if needed anytime. Thanks , The TrekkSoft Team

Replied November 2017

An B.

Verified reviewer

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

Trekksoft help me to find new way to connect with huge potential customers through internet

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Trekksoft is fine booking engine, good for SEO, secure and easy to use system. Moreover, this is a travel platform for local travel agency to share their best tour product with their best price to over the world

Cons:

Trekksoft should have a contract with other big company such as Agoda, Skyscaners or Amadeus ... then share the sub contract to other Trekk users as the program of Google Adsense. My idea is to maximize the benefit of the Trekk users and help the trekk user 'web more interesting with much more value information. If the trekk user are the big companies, they can do themself easily to contact and link to other platform to maximize benefit, but for the small company, it will take more time.

Vendor Response

Hi An Bui , Thank you for taking the time to leave a review of your experience so far. We are delighted to hear of your success with TrekkSoft. The TrekkSoft Team

Replied April 2018

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