TicketSearch 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TicketSearch

4.6

(14)

Pricing

Pricing available upon request

About TicketSearch

TicketSearch is a next generation box office, CRM, and fundraising solution providing organizations of any size the tools and support to sell tickets, registrations, workshops, merchandise, as well as accept donations and manage customer relations.

TicketSearch offers two levels of service, the Standard Edition, with features for every organization, and the Enterprise Solution, providing additional services such as marketing, phone sales, and additional support services.

TicketSearch Screenshots

TicketSearch Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

TicketSearch Features

Popular features found in Ticketing
Attendance Management
Barcode/Ticket Scanning
Confirmations/Reminders
Customer Data Management
Email Marketing
Online Ticketing
Onsite Ticketing
Promotions Management
Registration Management
Reserved Seating
Third-Party Integrations
Website Management
More features of TicketSearch
Activity Dashboard
API
Calendar Management
Credit Card Processing
CRM
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Employee Management
Event Calendar
Event Management
Event Scheduling
Event Ticketing
Mobile Access
Mobile Ticketing
Point of Sale (POS)
Print-at-Home
Reporting/Analytics
Reporting & Statistics
Sales Reports
Season Tickets
Seating Map
Social Media Integration
Social Promotion
Surveys & Feedback
Ticket Reservations
Visitor Registration

TicketSearch Integrations

authorize.net

ArtifaxEvent

Stripe

cybersource

Mailchimp

TicketSearch User Reviews

Overall Rating

4.6

Ratings Breakdown

79%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

4.8

Customer support

4.8

Functionality

4.2

Stephen A.

Verified reviewer

Entertainment

2-10 employees

Used daily for more than 2 years

Reviewed March 2023

Outstanding Ticketsearch Company

Overall experience with Ticketsearch is a A+ (Great), no complaints.

Ratings Breakdown

Ease of use

Functionality

Pros:

Ticketsearch customer service is oustanding, and the product is exactly what we are looking for.. We are pleased with the service and product we recieve from the Ticketsearch business.

Cons:

Weekend contact, need to be more available 24 hours a day all week for companies that's open 24/7

Reasons for choosing TicketSearch

Better operational system

Reasons for switching to TicketSearch

Ticketsearch has more products and better customer service

Vendor Response

As always, it's great to hear from you Stephen, and we appreciate you taking the time to leave a review. We always make ourselves available when a client has urgent business critical issues and if required, elevate the issue to our TicketSearch engineers.

Replied February 2024

Heather C.

Verified reviewer

Performing Arts

11-50 employees

Used daily for less than 2 years

Reviewed April 2023

Love it!

I am truly impressed with my experience with TicketSearch the system is great and the customer service is excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I looked at many different ticketing systems before choosing TicketSearch. It has been great for our company as it is very flexible which is important since we do so many different types of events. We have used it for our drive-in shows during covid, for rentals that use our box office, for our season performances and for our fundraising event. It is easy to add a donation option to the payment path, create promo codes, the reporting options are great, the system is easy to use.

Cons:

It is missing the ability to do a pay what you can ticket, but with the customized donations it was easy to create a work around for this. The team at TicketSearch are always improving the system and open to feedback of what their users would like to see so there haven't been any negatives.

Reasons for choosing TicketSearch

We chose TicketSearch as it had more of the features we needed for the events that we hold.

Vendor Response

Thanks for taking the time to provide a review Heather. Based on feedback and suggestions from you and similar orgs to our “Ticketing Built Your Way” program, our TicketSearch 'Pay What You Want' ticket is live, and has been a great success so far. It has all the features of a regular ticket type, plus a few more to make sure it works for all kinds of applications. Please keep up the feedback to Ticketing Built Your Way. You may also like the Waitlist and Abandoned Cart features. TicketSearch is always looking at ways of improving system functionality. Thanks again.

Replied February 2024

Tyson W.

Verified reviewer

Entertainment

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed April 2025

If you're working in events, this service isn't worth your time

I wouldn't recommend TicketSearch to essentially anyone. I used it for two different arts companies – some where events needed to be paid for, some were free, but there are better options out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A cheap alternative compared to other services for low capacity events.

Cons:

An extremely clunky back-end, and the ability to segment audience data is horribly complicated.

Reasons for choosing TicketSearch

I wouldn't say I chose TicketSearch over Eventbrite, more that I was interested to see the functionality. It disappointed.

Reasons for switching to TicketSearch

To test the waters with other services that were available – I ended up returning to Eventbrite.

Eileen G.

Verified reviewer

Fine Art

51-200 employees

Used daily for more than 2 years

Reviewed March 2023

TicketSearch for Everyone

We do not have a business problem with TicketSearch. As of now, the ticketing system is working and fulfilling our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

TicketSearch was fairly easy to integrate with our theater and its needs especially having used another system in the past. Whatever features we used in the past we became use to the new system without too much difficulty and a little bit of tweaking so we were able to accomplish what had been done in the past. The employees were more than helpful and can't say enough of the speed in being able to reach them with a question or concern.

Cons:

I can't say exactly what was least about TicketSearch except that it was just getting use to a new system. However I would like to see the customer search a little more forgiving. If last names are not exactly correct it will not show if that person was a customer previously.

Reasons for choosing TicketSearch

We looked at two other companies and selected TicketSearch on recommendation that is was similar to the company we used previously.

Reasons for switching to TicketSearch

The company went out of business

Vendor Response

Thank you for your review Eileen. We’re happy that the switch from your old system went so well for you. Taking on a new system can have challenges and your team did a great job learning TicketSearch. We appreciate that when they had any questions, they reached out to support for answers. Regarding the patron look up, TicketSearch does start to filter information based on the number of letters (min. 3) you input into the search fields. The more letters and the more search fields you use, the more TicketSearch will sort through the database for what you want.

Replied February 2024

Cyndee W.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Reviewed April 2023

Valuable part of our sales process

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The thing that I love the most is the value we get from the CRM and the analytics reports. We're able to see where our guests are coming from and maximize our our ROI.

Cons:

The initial setup can be tedious, but the support team is friendly as they walk you through the process. And, once you get the core setup done, creating new branded email responses, ticket templates, and events is a breeze.

Vendor Response

Thanks for taking the time to leave a review Cyndee! We're happy to hear that the extra analytic tools and reports worked out so well for you. New ticketing systems can be a challenge and sometimes even overwhelming, but your TicketSearch Team is dedicated to making your first on-sale as smooth as possible. A positive ROI for everyone!

Replied February 2024

Matthew B.

Verified reviewer

Entertainment

2-10 employees

Used daily for less than 2 years

Reviewed March 2023

Excellent Client Service and Remarkable Customizaton

They really helped us open a new market with their excellent database and ticket ordering system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The folks who staff Ticket Search are brilliant at what they do, coming up with customized solutions to the unique challenges an individual company like ours has faced in setting up a new ticketing system. They work hard at coming up with ideas on how best to help us and are incredibly fast to respond when an issue arises. Lovely people who have a great product to offer that is incredibly reasonably priced and who never blame their clients when something goes wrong. Top-notch on every level.

Cons:

There are the odd bugs that still need to be worked out, but they have not prevented us from having a perfectly workable system.

Reasons for choosing TicketSearch

Excellent presentation and a willingness to handle the individualized needs of our company. We never felt we were being sold a bill of goods or being pressured into something we didn't want.

Vendor Response

Thank you for taking the time to leave this stellar review of TicketSearch. Ticketing software can be challenging when it comes to the odd bug and we're happy to hear that TicketSearch has worked well for you. Thanks again for the positive feedback!

Replied February 2024

Sarah G.

Verified reviewer

Entertainment

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2023

Omak Stampede P.R.C.A. Rodeo

I have no problems that the AMAZING TicketSearch team has not been able to solve. This is a great program and a great company to work with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The amazing support from the team and the ease of operating the program.

Cons:

I would like to have our standing orders transfer to the next season onto the current seat map.

Reasons for switching to TicketSearch

Seat Advisor closed and after many conversations with other companies we selected to partner with TicketSearch. We are so happy they found us!

Vendor Response

Hi Sarah! Thank you for the glowing review. TicketSearch can already automatically assign seats across all of your events when buying a Subscription or Flex package. To add to this great function, TicketSearch is looking at the ability to send out renewal notices to subscribers with their seats attached. A great feature to have and a real time saver. Stay tuned. Thanks again!

Replied February 2024

Rick F.

Verified reviewer

Performing Arts

11-50 employees

Used monthly for less than 2 years

Reviewed June 2023

Lots of flexibility, easy to use and meets all of our needs

Very positive. Great support. No surprises - it did what we expected and could do everything promised. (which was a common problem with other services we've used in the past). A great solution for a very small company like ours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-Simple setup and easy to create events by non-technical users-Flexible event display/setup (our events & tickets can vary significantly)-Easy integration with our website-Very reasonable pricing (no charge for donations)-Easy to create pre-event emails and reminders

Cons:

-Integration with MailChimp not really automated.

Reasons for choosing TicketSearch

Most flexible in setting up events. Other products were either more expensive and/or more complicated.

Reasons for switching to TicketSearch

While incredibly flexible, was too complicated to use.

Vendor Response

We appreciate the review Rick! TicketSearch is a modern ticketing system and for that reason, the system can do many things better than platforms you’ve used in the past. And for a great price! I'm glad the TicketSearch Support Team's efforts have helped create a great experience for you by helping you automate pre and post event emails generated from TicketSearch. It's important to keep in mind that your MailChimp subscription plan may dictate the functionality you get from the MailChimp integration. Thanks!

Replied February 2024

Sabbrina D.

Verified reviewer

Arts and Crafts

11-50 employees

Used daily for less than 2 years

Reviewed May 2023

Great for Theatres!

Good! Anything we have needed help with, they are able to help us with in a timely manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product is fairly easy to use and is easy for customers. Customer service is always amazing, and they are able to help answer my questions, any day and anytime! Price is great compared to other websites.

Cons:

The options are still a little limited. Competing theater sites in our area can show photos of seat views, and can also have other options we don't seem to be able to use in our system.

Reasons for choosing TicketSearch

Price and how easy it looked to set up the system quickly.

Reasons for switching to TicketSearch

Other company closed during Covid-19 pandemic.

Vendor Response

Thanks for the great review Sabbrina! Seat View Images and seat descriptions ARE available for you in TicketSearch. We're proud to be able to say that the price for the full TicketSearch system can’t be matched by any other box office system. Your TicketSearch Support Team will reach out to you and discuss what you are missing and add them to the TicketSearch, Ticketing Built Your Way list. Thanks again!

Replied February 2024

Amy R.

Verified reviewer

Entertainment

2-10 employees

Used daily for less than 12 months

Reviewed May 2023

TicketSearch Review

Loving TicketSearch. It looks clean and crisp to our patrons, the back end is easy to use, and our employees can use it with ease.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] were the best to work with while setting up our organization. Any question I gave them, they helped me figure it out. Any time I wrote with an issue, there was a reply within a few minutes. Top notch customer service.

Cons:

We are using TicketSearch at a Movie and Live Performance Theatre, we are a small venue, and some of our quirks are completely different than many using the software. All of our suggestions were put forward and they did adjust/take into consideration. Just hoping to different fields for the Operator End of Shift report, so our end of year would be way more streamlined.

Vendor Response

Thanks for the review Amy! Yes, your venue was a bit of a deviation from what we are used to setting up. I’m glad that the TicketSearch Team was able to help you implement all the features you needed to be successful. Reports are always a challenge as it seems no organization needs the same report. TicketSearch is always introducing new fields and filters for Custom Reports, plus, if you contact us with what you need, we can try and generate the report for you. Thanks again.

Replied February 2024

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