CommandCenter 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CommandCenter

4.0

(15)

Pricing

Starting at $1.00 per year

About CommandCenter

CommandCenter is a Business Process Management Platform that maps, monitors and optimizes the workflows of a business. Serving a wide range of industries, it has remarkable flexibility that helps increase brand visibility, enforce consistency in deliverables and track progress. Workflows can be customized to reflect all the needs of the organization.

CommandCenter is completely tailored for businesses to allow total control over operations and analytics for increased productivity. With its built-in analytics reports, dashboards and customizable views, all employees and team members are kept up-to-date regarding the status of projects. Additionally, CommandCenter helps ensure that the highest priority work is addressed first by production and management teams, which eliminates operational waste.

The software includes features like automated work assignments, comprehensive tools to adjust access rights, automatic task creation and compatibility with all other Medforce applications. Alerts and escalations regarding projects can be generated for users, creating transparency throughout the organization.

CommandCenter Screenshots

CommandCenter Pricing and Plans

Starting price: $1.00 per year

Free Trial

Free Version

Basic

$1.00

per year

No plan information available

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CommandCenter Features

Popular features found in Workflow Management
Access Controls/Permissions
Alerts/Notifications
Approval Process Control
Collaboration Tools
Compliance Tracking
Document Management
Drag & Drop
Forms Management
Reporting/Analytics
Search/Filter
Third-Party Integrations
More features of CommandCenter
Activity Tracking
Business Process Automation
Business Process Control
Calendar Management
Compliance Management
Configurable Workflow
CRM
Customizable Dashboard
Customizable Fields
Customizable Forms
Mobile Access
Monitoring
Process Change Tracking
Process Modeling & Designing
Progress Tracking
Task Management
Workflow Configuration

CommandCenter Integrations

Box

CommandCenter User Reviews

Overall Rating

4.0

Ratings Breakdown

33%

40%

20%

Secondary Ratings

Ease of Use

3.8

Value for money

4.1

Customer support

4.4

Functionality

3.9

altrina t.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

medforce command center

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

we use this to create workflow task, when you scan something and put it in a bin that has been marked to create a task the paperwork you scan in creates a task for the person the bin is assigned to. this is how our QA, & Documentation department receives paperwork. this allows for a paperless system with tracking because you can always see the history of the task. you can see who comples, who update it everything. we recently started using this with our incoming faxes they now come into command center as task and we see how long it take to process orders, how long individuals are taking for each step of the process. when you first get into command center there is a dashboard that I love, it gives you an overview of what is sitting out there an to who. you can create views to see the information you see. I have mine setup so i have 8 views open when I first log in, this allows me to see things like how many orders were scanned in, all task, my task, faxes, and any view that I have created that I want there. this creates accountability and you don't have to worry about paperwork being lost, or someone saying they never received something because its all right there in the history. I can send the order to someone else, I can put notes in the note tab and also put notes in the description area although I don't recommend that because the information in the description can be deleted or overridden. I can sort thing how I want by bringing columns up to the top and arrange. I'm out of space

Cons:

couldn't fit everything I wanted in the "what I like most" section sorry. I wish I could add permissions for something activities like completing or canceling a task. sometimes when we send order back to customer service they accidentally cancel or paperwork it without sending it back so they the dashboard goes away. don't like permissions so that only certain people can do that or for a box to pop up asking if you are sure you want to complete this taks and it will remove it canfrim command center

Bracha G.

Accounting

Used daily for more than 2 years

Review source

Reviewed April 2017

Medforce Program Review

It's a great feeling to be paperless. Medforce is user friendly & a pleasure to use. One suggestion, while saving a document to my desktop, I would love an option that can save the same file to Patient File & Deposits & EOMB. Thank you

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The feeling of not having to print up all documents... can upload straight from desktop

Cons:

If I need a document in Patient Files & Deposits & EOMB, I have to scan 2x's

Vendor Response

Hi Bracha, Thank you so much for taking the time to review our product. We appreciate the positive feedback! It seems as though this is a review intended for our ContentCenter product (Document Management) rather than CommandCenter (Business Process Management). However, we did want to let you know that you do not need to scan twice. There is a linking option that will allow you to link the document from the Patient File to the Deposits & EOMB file. You simply scan once, and link to the additional cabinet. You can contact our support team at support@medforcetech.com and someone will gladly walk you through how to do this. Kind regards, Ellen & the Medforce team

Replied April 2017

Rikki D.

Medical Devices

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2017

Overall, I like the software. I wish there was better training

We have multiple locations, getting our work orders etc to our billing department in another town vs mail is very nice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to file multiple categories the way you want and labeling them how you want. Still trying to learn the software

Cons:

It runs slow frequently, when scanning in paperwork when opening the saved scan batch, sometimes its not there for a few minutes. That gets frustrating when you want to label your scans and can't then get interupted and forget to go back to label for the next person to finish the work order.

Vendor Response

Hi Rikki, Thank you so much for leaving us a review. We're happy to hear that you like the software. We have several resources for training that you can take advantage of any time. We have live trainings by webinar every day. We also have an online repository of bite-sized training videos, each are between 8-12 minutes and focus on specific areas - so it's easy to get right to the information you need. Training resources are listed here: https://www.medforcetech.com/support-and-training/. If these don't meet your needs, please let us know and we can come up with options for customized training for your team. Kind regards, Ellen & The Medforce Team

Replied May 2017

Irene M.

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

We recently transitioned to work flow and command center to implement our dme closet tracking.

streamline intake tracking and standardization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's been a great transition for staff with great customer support that insured our success. We were able to customize to build the best sorting and tracking by function. Very transparent for our management team to monitor staff progress.

Cons:

I found command center to be complex but once we began using the software, the complexities quickly became clear. We need the functionality to keep multiple child forms open at the same time.

Vendor Response

Hi Irene, Thank you so much for writing a review for Medforce. As one of the original users of Medforce your comments are especially meaningful. We appreciate your business and for continually giving us feedback that helps us grow and become better. Thank you! Ellen and the Medforce team

Replied May 2017

Maria G.

Medical Devices

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2017

Overall I like this software. I was a little intimidating at first but quickly is learnable.

People in all 11 locations of our business are easily tied together and can access anyone else's files as needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that everyone can access any of the tasks created for another person with ease and that its easy to maneuver into the files based off of those tasks.

Cons:

It can be frustrating as to how easy it can be to lose the little plus sign on a task in work order view when adding additional documentation.

Vendor Response

Hi Maria, Thank you so much for taking the time to leave us a review. We're glad to hear that you found it easy to learn and that your team has enhanced collaboration through it. We're not sure what you mean by "lose" the plus sign - whether it's a figure of speech, or if you actually lost it from your screen. If you'd like to explore this further with us to see if there is a solution, please feel free to send a note to our support team and they'd be happy to assist you. Kind regards, Ellen & The Medforce Team

Replied May 2017

Michael K.

Pharmaceuticals

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

Good overall document and workflow management solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What is not out of the box, it can be configured or developed in a relatively cost effective manner.

Cons:

Reporting - needs to be improved and user controlled. Searching needs to be more graphical and user friendly.

Vendor Response

Hi Michael, Thank you for taking the time to leave us a review. We're happy to hear that you're happy with your Medforce software. I wanted to quickly let you know that we're currently working on improving the reporting capabilities including greater ability for users to self-define reports. We hope to have it completed by the end of the summer. We'll be sure to keep you and all of our customers in the loop once we're ready to beta and ultimately launch it. All the best, Ellen and The Medforce Team

Replied May 2017

Jennifer K.

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Superior Work Flow

Using Command Center to create / follow work flow from user to user and location to location with no paper. and it integrates with our Practice Management System.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the way you can set up bins and escalations that help you to move your documents through the work flow process from user to user with ease

Cons:

It is user friendly from an end user standpoint, as Admin, it is a bit complicated to set up the background settings, but I can usually figure it out by watching a tutorial video or talking to their awesome support Reps!

Sarah H.

Medical Devices

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2017

This is a great product to track work.

Statistical data and tracking of workloads.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You really have visibility to where all your items are and at what stage of the process it is in. Dashboards are great.

Cons:

I wish it did billing or our billing software allowed Medforce to push data into it more. I would love for it to incorporate inventory and billing tracking.

Katie A.

Used daily for less than 12 months

Review source

Reviewed April 2017

We're only using CC for our customer service staff now but it's been a positive change overall

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tracking who's working on which patients (as a manager). For the users, they have a clear list of "things to do" rather than hoping they aren't forgetting one of the dozen things they were assigned in separate emails scattered throughout the day.

Cons:

Once everything is set up properly, the system works GREAT, but it is very difficult to get everything set up (Definitions, Views, Creation Rules). In general, I think the User Settings are too complicated in MF.

Tamara B.

Hospital & Health Care

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2017

Mostly use this for forwarding emails and is very useful