Ushur 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ushur

4.5

(31)

Pricing

Starting at $1,000.00 per month

About Ushur

Ushur is an AI-enabled customer experience automation platform that has been purpose-built to intelligently automate entire customer journeys. With Ushur, you can deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement.

Built on a no-code, cloud-native, SaaS platform that combines conversational automation and knowledge work automation into one complete solution, Ushur is the first system of intelligence that completes every step of your customer experience, from Micro-engagements to entire customer journeys.

Ushur’s customer experience automation solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum and more.

Ushur Screenshots

Ushur Pricing and Plans

Starting price: $1,000.00 per month

Free Trial

Free Version

Basic

$1,000.00

per user, per month

No plan information available

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Ushur Features

Popular features found in Workflow Management
Access Controls/Permissions
Alerts/Notifications
Approval Process Control
Collaboration Tools
Compliance Tracking
Document Management
Drag & Drop
Forms Management
Reporting/Analytics
Search/Filter
Third-Party Integrations
More features of Ushur
AI/Machine Learning
API
Autoresponders
Business Process Automation
Chatbot
Code-free Development
Communication Management
Engagement Tracking
Multi-Channel Communication
Multi-Language
Natural Language Processing
No-Code
Sentiment Analysis
Speech Recognition
Workflow Configuration

Ushur Integrations

Salesforce Sales Cloud

ServiceNow

Slack

JIRA Service Management

Dropbox Business

Five9

See all 10 integrations

Ushur User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

32%

Secondary Ratings

Ease of Use

4.2

Value for money

4.4

Customer support

4.9

Functionality

4.5

Leenesh S.

Verified reviewer

Financial Services

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed January 2023

Quick to build customer interactions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part of using Ushur is the support you receive. Ushur has amazing people who bend over backwards to try to assist and help meet deadlines.

Cons:

I would have liked the ability to customize screens on a more granular level. If I could do this, I could mimic my mobile app and Ushur could replace the mobile app.

Charlton K.

Verified reviewer

Financial Services

201-500 employees

Used weekly for less than 6 months

Reviewed July 2021

Designing great customer experiences using great software!

My personal experience of working with the Ushur software and the Ushur team - is of a world-class nature.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of designing the desired customer experiences using the Ushur platform - demonstrates that the software was designed specifically to close the client experience gaps that legacy systems and manual process contribute to.

Cons:

While the software certainly supports the idea of the citizen developer - it must be noted that the user community will be required to develop certain technical skills in order to produce the more complex customer engagement experiences.

Marysol V.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed February 2023

Needs improvement

Great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Ushur team is great! The software definitely needs improvement to get it where it needs to be for our team.

Cons:

Analytics dashboard needs improvement and it would be great if templates were offered in the dashboard for SMS.

Vendor Response

Marysol, this feedback is important to us, thank you for taking the time to provide it! The Ushur Product team is working to improve the usability (and functionality) of our Analytics tools to make it easier to get to the data users are looking for. These are important near-term roadmap items for us. Improvements will start showing up in the product over the next few months.. Thank you!

Replied February 2023

Tim L.

Verified reviewer

Pharmaceuticals

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed February 2023

Ushur Member Engagement Development

Ushur has been an amazing experience thus far. Ushur staff have provided friendly and timely assistance to requests and have helped guide the company toward a future that involves unique ways to communicate with others and provide the most optimal care.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ushur software allows for an easy way to create workflows and engage users such as patients or providers in healthcare to quickly obtain information and provide clinical services that promote better healthcare. Through its HIPAA compliant app, users can be engaged on a more personal level to provide patient centric approaches. It has been easy to develop workflows as it does not require a formal coding background in order to understand the process.

Cons:

Integrating into existing business has been a barrier that has made it difficult to communicate information to various platforms. As much as we would like to automate communication to different platforms such as EHRs, the software requires additional support in order to integrate properly.

Peter S.

Verified reviewer

Insurance

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed March 2023

Workflow automating with Salesforce add-in

Very positive. For my portion of the effort, being able to extract important data from an unstructured emailed to identify high-confidence data points to use in downstream processes will allow us to improve upon a human-driven, human-error-prone current state solution.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Team working on their Salesforce adapter was able to customize some functions for us that should benefit other future, Salesforce-using clients. The team's natural language search prowess is impressive. With the right example data to train their models, you can see how this can lead to greater things in the future.

Cons:

We had a lot to consider, prioritize and deliver overall. You want to take advantage of as much as possible, as quickly as possibly, which caused us to have to do a lot of introspection to make sure that we gave proper direction.

Denise T.

Verified reviewer

Insurance

10000+ employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Awesome tool for our customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Per our sales team, our customers love this tool and the ability for their employees to access high level educational materials 24/7. We piloted this capability in a small segment of the business, and we're still working to develop a strategy to increase utilization in all markets. As we've come up with new ideas, the Ushur team has been very responsive and always willing to implement enhancements to accommodate our evolving needs.

Cons:

Initially the process included several steps to complete. It took less than 5 minutes, which wasn't too bad. However they recently automated much of the process, resulting in significant time savings!

Nzuzo S.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2023

PPS review

fantastic

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It makes building application effortless

Cons:

The UI should be more rich and we must be able to write code aswell

Barry D.

Verified reviewer

Insurance

1001-5000 employees

Used other for less than 2 years

Review source

Reviewed October 2020

Intelligent Automation

Ushur have a very a positive, friendly and dynamic team. I always feel like they put they customer first and they are always eager to take on new challenges to improve their product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We explored other options in the natural language and machine learning space including high end AI platforms and build-your-own solutions. For our needs nothing came close to Ushur because the product does a great job at hiding the complexity from the end user.

Cons:

Not a negative comment but a learning point : the product is only as good as the data you train it with .. there is no magic .. the Ushur team did a great job at helping us tuning the product for our needs.

Nigel S.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 6 months

Reviewed April 2021

Ushur SmartMail implementation

Our aim was to take the manual effort out of reading and classifying inbound emails and to extract some key business indicators to aid with routing work to the correct area. This has been achieved and for some topics we are achieving a 95%+ classification rate. We are still expanding the topics in play, but all signs are this will remove a significant amount of manual non-value added email triage effort. This will also lead to quicker response time for customers, enhancing their Customer Experience.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Relatively simple to get a trained AI model set up and classifying emails for us. We supplied the training data, Ushur did the rest with a high level of accuracy.

Cons:

Some scripts were required in the early stages of data preparation and these required manual editing of config files etc. Monitoring or on-going insights into how the application is performing is not readily available. It would be good to have an operational dashboard/view.

Reasons for choosing Ushur

We had tried with an alternative provider in the past. The previous product required a lot of upfront investment from our own staff to effectively build the rules for them. Ushur achieved better end results with minimal effort required from us.

Jon H.

Verified reviewer

Insurance

5001-10000 employees

Used weekly for less than 12 months

Reviewed February 2021

Ushur makes it easy!

We realized that our sales channel was missing opportunities to provide their customers and potential customers with up-to-date marketing collateral and other details about our product set. Ushur's simple to use program, along with an easy set-up/onboarding are already proving their worth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for our sales channel is very important and Ushur's tool makes it easy for our sales people and their partners to get the information they need quickly and efficently.

Cons:

I don't really have any "cons" about Ushur's program.

Showing 1 - 10 of 31 Reviews

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