Worldpay for Enterprise 2026: Benefits, Features & Pricing

Worldpay supports a variety of payment options, making it easy for businesses to accept payments from customers no matter how they prefer to pay. Worldpay uses advanced security measures to ensure that all transactions are safe and secure. This helps businesses protect themselves and their customers from fraud and other security threats. Their use interface is very friendly. That makes it easy for businesses to set up and manage their payment processing system. So far we didn't face any configuration issues. Not only that but also Worldpay offers customizable options that allow us to tailor the payment processing system to our specific needs.

Nothing to complain but they have some limited customer support. They may not always be available when we needed.

Worldpay had the absolute lowest processing rates when compared to all other options. Their online platform was stable and functional.

The support was lacking. I could not understand the person on the phone due to heavy accent.

I really did not love my time working with Worldpay. We eventually switced to a different payment processor - this switch was much needed.

Everything was complicated - refunds, researching transactions for clients, etc. Too many regulations and rules and different platforms to perform different functions.

Card machine is nice to use like a pad and settlement in your account quickly

Nothing to dislike about at all the product is excellent

Very easy to take phone payments, just enter the relevant information and click send. Email confirmations also mean fewer customers phoning up to query payment progress.

Updating shopper emails if you are given an incorrect one can be finicky, but is very rare and doable if you know how to do it.

It integrates to Covetrus Pulse without a widget or external window.

Customer service is the awful. Hold times are long and when you finally reach a representative the call quality is awful and they don’t speak or comprehend much English. Expect to be transferred and connected at least 6 times before getting your issue addressed.

I have no pros to give. this has been a horrible experience.

The swipe reader was not easy to setup. Worldpay does not have good communication.

My machine went down after the first time used.

I used my machine one time. On my second attempt the machine became unrecognized.. which means you have to get a new machine. I contacted the number on the back of the machine. I spoke with the customer service person. I advised the CSR that my IT department had given me a machine that was originally assigned to another branch in our business. I gave the CSR the information about where it was originally assigned and where the equipment was installed. I went through some trouble shooting steps the CSR walked me through. I was advised that the machine had to be replaced. In the process of locating the equipment in World Pays system, I made it clear where the equipment was being used. We went over where to send the equipment in the end. I had not received the equipment after a couple of weeks. I followed up with the company asking where we were at in me getting the replacement equipment. I was given a tracking number by the World Pay CSR and while we were on the phone i tracked the package, because I was advised they did not do this. Which I thought was lacking in assisting me find the equipment. I discovered they sent the equipment to the wrong location. This is an example of the initial CSR not listening to the customer and inputting the correct information, so I might receive the equipment where it was needed. I advised the CSR that the simplest way to resolve my problem was to email me a shipping label and I would get it to the correct person so the equipment could be forwarded to where it was needed. I was advised that someone would contact me within 24-48 hours. I was contacted by the CSR within 30 minutes by telephone. To my surprise their resolution was for me to handle getting the machine to my location. The equipment with shipping I am sure would cost less than $10-15 dollars either sending it ground or USPS. I commented that I was not happy with that resolution. The mistake was not mine. Yet, I was tasked with correcting the issue. As a customer, I find the incompetence of documenting and forwarding the equipment to the wrong location unacceptable. Only to tell me it was my responsibility to correct their mistake in paying for the shipping. I find this an example of Terrible customer service, Especially for such a new customer.

Worldpay is an easy to use terminal credit card processor.

WorldPay does not contact merchants on chargebacks and offers little support on chargebacks that are pure fraud and customers looking to get something for nothing.

WorldPay was the recommended payment portal from the new website company so they helped set it up initially.

I could never find any information. WorldPay had a couple of different websites for payment acceptance and reporting and could never find anything. I wasted a lot of time. Also, the fees are ridiculous. The Chapter was charged a fee every month regardless if WorldPay payments were processed. They also charged a fee for canceling before 2 years.