CivicPlus Social Media Archiving 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CivicPlus Social Media Archiving

4.9

(11)

Pricing

Pricing available upon request

About CivicPlus Social Media Archiving

Social Media Archiving (formerly Archive Social) is the only dependable social media archiving software helping government agencies and education institutions to capture and preserve social media content and activity, ensuring compliance with FOIA and state public records laws. Managed on our secure, 100% cloud-based platform, providing various benefits such as: compliance assurance, time and cost savings, and risk mitigation.

CivicPlus Social Media Archiving Screenshots

CivicPlus Social Media Archiving Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

All Plans

Pricing available upon request

Plan includes:

3500 New Records/Month
Blocked Lists
Risk Management
Unlimited Data Storage
Unlimited Social Accounts
Web Snapshots

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

CivicPlus Social Media Archiving Features

Popular features found in Archiving
Compliance Management
Data Import/Export
Data Migration
Data Recovery
Data Retention Management
Disaster Recovery
Document Management
Full Text Search
Match & Merge
Multimedia Archiving
Storage Management
Version Control
More features of CivicPlus Social Media Archiving
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
Archiving & Retention
Audit Management
Audit Trail
Campaign Analytics
Campaign Management
Content Library
Content Management
Customer Engagement
Customizable Reports
Dashboard
Data Capture and Transfer
Data Storage Management
Digital Signature
Document Storage
eDiscovery
Email Alerts
Engagement Tracking
Filtering
Keyword Tracking
Metadata Management
Monitoring
Multi-Location
Real-Time Analytics
Real-Time Notifications
Records Management
Reporting/Analytics
Reporting & Statistics
Secure Data Storage
Sentiment Analysis
Single Sign On
Social Listening
Social Media Integration
Social Mentions Tracking
SSL Security
Third-Party Integrations
Trend Analysis
Visual Analytics
Web Archiving
Workflow Management

CivicPlus Social Media Archiving Integrations

Vimeo

Meta for Business

Twitter/X

TikTok

Instagram

See all 7 integrations

CivicPlus Social Media Archiving User Reviews

Overall Rating

4.9

Ratings Breakdown

91%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

4.9

Functionality

4.8

Nick S.

Verified reviewer

Government Administration

201-500 employees

Used monthly for less than 2 years

Review source

Reviewed December 2018

A fantastic, important service

If we ever get a PIA request, ArchiveSocial will pay for itself. It's the best insurance policy a PIO can have against lost time and work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that I don't have to worry about dealing with pages and pages of metadata if I ever get a Public Information Act request

Cons:

I don't like that I can't get a "remember me" button on the login page. Seriously, the worst thing about this program is that I have to type my email address and password.

Raquel C.

Verified reviewer

Government Administration

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Satisfied Customer - One Happy City Clerk

ArchiveSocial takes care of all of our social media accounts and we are now adding our website. As a local government entity in Florida which is the most transparent state of all, we are constantly dealing with public records requests. ArchiveSocial makes it easy to search and create reports for any requests we get. They recently offered their web snapshot which is going to be a lifesaver.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Outstanding Customer Service. Something less that I don't have to worry about doing. ArchiveSocial does it all for us.

Cons:

There is nothing that I don't like about this software.

Reasons for choosing CivicPlus Social Media Archiving

Location of company, cost and overall experience with staff. I just got a good vibe.

Claude C.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

ArchiveSocial

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast and easy way to archive social media content across several platforms. The setup is quick and the cost is well worth it. The ArchiveSocial team also works with you if you happen to exceed your quota for a given period. The entire process is very simple and friendly. This is especially helpful for those in a government role, as we are required to archive all communications especially those made by our elected officials.

Cons:

Overall we have been very satisfied with the software. The only thing that could make it better is if it was free. However, the pricing structure is very reasonable.

Kathy S.

Verified reviewer

Government Administration

201-500 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

A great product with EXCELLENT support

The best you can get - you set it up, then forget about it, and when you need it, it's there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We looked at a couple products in this arena and chose this one for its features and price. We've been very happy with it. It was extremely easy to set up, and we don't have to worry that it stops archiving when something in one of the social media platforms changes, because they either take care of it themselves, or let us know immediately.

Cons:

It would be nice if it could archive on the unreasonable schedule our current web host requires, but I can't really fault them for that.

Steve W.

Verified reviewer

Government Administration

1001-5000 employees

Used other for more than 2 years

Review source

Reviewed December 2019

Quietly effective, ArchiveSocial brings peace of mind

We love ArchiveSocial! As one of its earliest clients, we have been impressed by the easy access to comprehensive records for each of our social media accounts. Most of all, that means peace of mind if we're ever faced with a FOIA request.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

ArchiveSocial provides a reliable service with an easy-to-use interface, enabling us to keep complete records of each of our social media accounts dating back to 2012. Customer service, on the rare occasion that we've needed it, has been friendly and responsive. The product has changed with us over time, as we have added and removed social media accounts.

Cons:

There's nothing about ArchiveSocial that we don't like. They have been a great vendor and partner with us.

Reasons for choosing CivicPlus Social Media Archiving

ArchiveSocial was among the first in the market as well as local to us. We met with [SENSITIVE CONTENT HIDDEN] in the early days of their service, and we were impressed then and continue to be pleased with the product and the customer service we have received.

Jeni G.

Verified reviewer

Government Relations

201-500 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Excellent customer service

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I always brace myself when I must use applications or software like this. Nothing ever seems to work right and I waste alot of time and energy. That has not been the case with ArchiveSocial. It's always been easy to add accounts and the one time I had an issue, I submitted an email, received a very timely response and they talked me through fixing the problem in no time. I haven't had a customer service interaction go this smoothly in ages.

Cons:

All cons were fixed satisfactorily (see Pros).

Christian B.

Verified reviewer

Law Enforcement

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed September 2019

Archive Social works!

This software allows us to effortlessly archive our social media without having to do it manually. The ease of retrieving information is very simple and important to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One stop shopping for all your social media archiving needs.

Cons:

So far I have nothing negative to report.

Bronlea M.

Used weekly for more than 2 years

Review source

Reviewed December 2017

Archive Social always goes above and beyond to improve the customer experience and product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's simple to use, and does a comprehensive job retaining all records - even deleted or edited ones. The data exports are fast and easy to understand. It's nice that you can review sentiment trends and search your content quickly by date or keyword. The keyword alerts are also a bonus.

Cons:

Sometimes the ArchiveSocial search portal takes a long time to load. Other than that, it works really well.

Thelma G.

Used other for less than 2 years

Review source

Reviewed August 2017

Set up and customer service is a plus and the associated costs for the value is exceptional!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of search capability and archiving function, of course! It is exactly what we needed to be sure we are in compliance with Open Records and state law regarding retention of our social media communications.

Norma A.

Used monthly for less than 2 years

Review source

Reviewed June 2017

Customer Service is outstanding and product is very intuitive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ease of the product and how easy it is to navigate in the system. Not only does it ensure I am complying with my retention laws, but I have tools to help me understand my communities social media interests. I am impressed with the Risk Management/Analytics feature and how

Cons:

I wish we were able to archive text messages through the system. The cost of the Risk Management/Analytics is a little more than I expected it to be. I know the value of having this feature and hope to get it in my budget.

Showing 1 - 10 of 11 Reviews

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