Trakwell 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Trakwell

4.5

(20)

Pricing

Pricing available upon request

About Trakwell

Trakwellai is an advanced solution that utilizes computer vision to track essential foot traffic data. With a focus on retail analytics, Trakwellai offers specific industry-based solutions for furniture, mattress, footwear, appliance, and restaurant businesses.

By capturing data through computer vision, Trakwellai provides real-time reporting, seamless follow-up tools, and comprehensive analytics to optimize team performance and improve customer experience. With customizable features and full integration capabilities, Trakwellai allows businesses to tailor the platform to their specific needs and connect it to their existing tech stack.

Trakwell Screenshots

Trakwell Pricing and Plans

Starting price: $159.00

Free Trial

Free Version

Retail

$159.00

usage based

No plan information available

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Trakwell Features

Popular features found in Data Analysis
Data Discovery
Data Visualization
Natural Language Search
Predictive Analytics
Query Builder
Storytelling
More features of Trakwell
Activity Dashboard
Alerts/Notifications
API
Benchmarking
Customizable Branding
Customizable Reports
Dashboard
Dashboard Creation
Data Import/Export
Interactive Reports
Key Performance Indicators
Mobile Access
Monitoring
Multiple Data Sources
Performance Metrics
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Role-Based Permissions
Search/Filter
Third-Party Integrations
Trend Analysis
Visual Analytics

Trakwell Integrations

Podium

RICS Software

Trakwell User Reviews

Overall Rating

4.5

Ratings Breakdown

65%

20%

15%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.3

Functionality

4.3

Traci E.

Verified reviewer

Furniture

2-10 employees

Used daily for more than 2 years

Reviewed November 2024

Sooo valuable!!!!

Make me a better sales manager. Wouldn’t want to do my job without it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Track well keeps my sales staff honest about the traffic in our showroom. You can’t dispute the actual facts because it’s on camera. The data that Trackwell collects for me is so valuable. I use the reports every day.

Cons:

I sometimes have issues doing year to year comparisons on weekends.

Vendor Response

Thank you for your review. We are very happy with the value that you have experienced. Trakwell was created by a retailer who wanted to know, with a photo, who entered the store, when they entered, which salesperson got assigned to work with them, how long the opportunity lasted, what was the result, and what was the next step- with real-time, on-demand reporting, and a fully integrated contact manager, to help the salesperson get better.

Replied November 2024

Mathew A.

Verified reviewer

Furniture

11-50 employees

Used daily for more than 2 years

Reviewed November 2024

Trakwell Review

The product and service have been great thus far

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is an invaluable tool in keeping track of the foot traffic in the store

Cons:

Sometimes the camera doesn't take pictures, but that's more due to our placement.

Debra R.

Verified reviewer

Furniture

51-200 employees

Used daily for less than 12 months

Reviewed November 2024

Sales Consultant

Colleagues share the opportunity board. But, must have a central computer if you are helping a colleague to go on break, or back up. Reading opportunities in a long list more challenging. I understand more training is also involved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a CRM system it is easy to input information.

Cons:

Cluttered. How can I click on one record and have it expand. Small area to read. When I input a phone number to see if the customer has been here it does not always come up.

Jessica B.

Verified reviewer

Furniture

11-50 employees

Used daily for more than 2 years

Reviewed November 2024

Great product

Great! Between the pictures and the reports it's user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy the program is to use. Just click on a picture and away you go.

Cons:

If this program integrated into profits it would be the best!

Vendor Response

Thank you so much for your review! We’re thrilled to let you know that integrating Trakwell with Profit is doable and we integrate with various POS systems, including Profit, all the time. It’s a game-changer that will make your experience with Trakwell even smoother. We will be reaching out shortly to discuss getting this set up. Thank you again for sharing your experience with us. Your feedback is valuable and helps us continue to improve.

Replied November 2024

Eric P.

Verified reviewer

Furniture

201-500 employees

Used daily for more than 2 years

Reviewed November 2024

Quality Camera Tracking

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Camera system is very accurate and helps us easily track customers coming in and out of the door. It is good that this integrates with our current CRM (PERQ). Also, using the cameras for surveillance in sensitive areas is helpful in having all cameras on the same account.

Cons:

We didn't find the CRM portion of the product to be as useful as the one we were currently using.

Vendor Response

Thank you for your review. We are happy that you are benefiting from the accuracy and ease-of-use of the customer-entry photos. During the past two years, we have invested in, and incorporated, AI body-recognition into the customer-entry photos, saving salespeople significant time, and automatically eliminating photos generated by other moving objects (spinners, balloons, shadows).

Replied November 2024

Diana G.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Reviewed May 2024

Waiting for better days

The problem is that Doorcounts was great; user friendly, easy to search for what you needed. Now that it is Trakwell we have so many problems we keep waiting to be resolved. Hopefully one day it with function better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very helpful for the sales staff to know who is with which customers. Also to pull data to help coach the staff.

Cons:

Since it switched from Doorcounts to Trakwell there have been multiple problems we are still waiting to be resolved. 1. The calendar doesn't come up to select an appointment date, 2. We keep having customer information and history merge with one another making for poor customer service 3. I don't hear back from Trakwell for support. 4. It only auto populates US addresses. 5. If you edit a customer's information who purchase you still need to fill in potential value. 6. If you write long comments in potential sales, it makes it a challenge to scroll through your contact manager.

Reasons for switching to Trakwell

It was over 5 years ago, I don't remember the name (I didn't see it in your list). Doorcounts provided so much more data to help with coaching the sales team and the pictures of the customers helped stop confusion.

Susan C.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Reviewed November 2024

Love this Platform

Support is second to none. They are responsive as are reps and trainer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, accuracy and our ability to link several platforms for the best customer followup!

Cons:

Not much really. We've always had questions and issues dealt with quickly

Brenda W.

Verified reviewer

Furniture

201-500 employees

Used daily for less than 2 years

Reviewed November 2024

Good partner for traffic data

pretty good. When we have issues they are responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It does a pretty good job of tracking and qualifying traffic to help our store data.

Cons:

sometimes it auto excludes things that are not accurate, and can't override.

Vendor Response

Thank you for your review. We have recently improved the accuracy of the photos by incorporating AI-enhanced image recognition that will auto-exclude photos of non-body images (spinners, shadows at the door).

Replied November 2024

JR L.

Verified reviewer

Furniture

11-50 employees

Used daily for more than 2 years

Reviewed November 2024

Great product