Verint Voice of the Customer 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Verint Voice of the Customer

2.0

(1)

Pricing

Pricing available upon request

About Verint Voice of the Customer

Verint® Experience Management™ is a cloud-based analytics suite designed to help small to large businesses view and gain insights on customer experiences (CX). Key features include feedback collection, benchmarking, heat maps, performance metrics, ratings, root cause analysis and team collaboration.

The application enables professionals to measure customer journeys, track issues via text analytics and prioritize improvements. It helps businesses collect feedback through surveys and visualize client problems through session replays. Using the case management feature, analysts can capture feedback responses and provide solutions via rule-based criterion.

Verint Experience Management offers integration with third-party applications such as Adobe Marketing Cloud and Google Analytics, helping marketers gauge customer behavior and discover lead acquisition opportunities. It comes with mobile applications for iOS and Android. Support is provided email and pricing is available on request.

Verint Voice of the Customer Screenshots

Verint Voice of the Customer Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Verint Voice of the Customer Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Verint Voice of the Customer
Access Controls/Permissions
Activity Dashboard
Ad hoc Reporting
AI/Machine Learning
API
Audio Capture
Customer Experience Management
Customizable Reports
Dashboard
Data Mining
Data Visualization
Multi-Channel Data Collection
Multi-Channel Distribution
Negative Feedback Management
Performance Metrics
Predictive Analytics
Pulse Surveys
Ratings/Reviews
Real-Time Analytics
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
Sentiment Analysis
Speech-to-Text Analysis
Survey Builder
Survey/Poll Management
Surveys & Feedback
Templates
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics

Verint Voice of the Customer Integrations

Google Analytics 360

Adobe Campaign

Verint Voice of the Customer User Reviews

Overall Rating

2.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

2.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

Have you used Verint Voice of the Customer and would like to share your experience with others?

Ryan C.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Not great. We switched to Qualtrics

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hard pressed to thing of any positives. Foresee used to be decent but got acquired and was no longer maintained and went downhill from there/

Cons:

Tons of technical issues in the system, always running into issues with regular survey creation. Management is a pain with different logins required to different systems

Showing 1 - 1 of 1 Reviews