Xtraction 2026: Benefits, Features & Pricing

Xtraction was easy to install and 99% of what we needed (or anyone) is ready to go out of the box. In order to report against various customized fields (the other 1%) I was able to figure out how to make the required configuration changes to the "data model" and if I can do it anyone can. Plus Xtraction reports can easily be accessed by others whenever they need to see something, they can modify date ranges, export, etc. I can even schedule reports to run at specific times/dates which are then emailed out or exported to a shared folder, this is great for managers looking for a quick status update. In the past, this sort of stuff was something I would have to manual execute with Crystal (Business Objects) and wasted my time. Plus I can create a report in minutes, that same report would take an hour to more with Crystal.

as we are using 4 Ivanti products hence tool is very handy for management and KPI reporting. but i dont suggest using it for any other applications

Creating reports on the fly.

We have used Xtraction for 4+ years having bought it when Hagrid Solutions was the owner before it was acquired by LANDesk. We have found it to be one of the easiest products to implement, use, and maintain of any products we have so much so that it has become the bar in which other products get compared to on easy of implementation, upgrade, and use. ("They say it's easy, but is it as easy as Xtraction?" is a regular comment.) The product is effectively a simplified version of a BI tool: dashboard and reporting. The way it accesses data is straightforward: SQL queries to other databases that support ODBC connections. Its architecture is simple to understand: front end app server communicates with a backend database server to store its config information. The client is browser-based Flash (it'll be nice when they migrate to HTML 5). It does have some limitations as compared to Cognos or BOXI particularly on advanced report layouts, but we find that the amount of time required to develop and maintain such reports in those tools requires significantly more staff than what we use to support Xtraction.

Although I like the application on the whole there are a few things that could be better about this product. It could be a little more easier to use. If you do not have much reporting experience this application can be challenging. It could also be more report friendly...the premise of Xtraction is that it is dashboard intensive. If that is what you want is dashboards...this is definitely the best tool out there for that but if you want to create reports easily...It's not going to happen. Upper Management is very impressed with it's graphical capabilities but when it comes to comparative and analytical reporting this tool fundamentally lacks the capability.

Xtraction is a great solution that provides real-time and historic data from several tools utilized by our IT organization. We use it heavily with both our ITSM and ACD systems to gain better insight into our environment, which allows us to improve our performance as well as our tactical and strategic decisions. The ability for self-service reporting is also extremely valuable and greatly reduces the overhead required to deliver actionable information to the other teams.

Xtraction is a great tool that allows anyone to build simple reports. But when you need to create informations based on the raw data, it gets harder to do want you need. Excel is still a great tool to accomplish those reports. As an exemple, extraction data comparing two datefields is simply not possible at this point in the product. I'm pretty sure they will add those features in the futur, but for now Xtraction tends to be a little pricy for what it can do for the business I work for. Keep up on improving Xtraction.

Great experience with reporting and dashboard with Computer Associates Services Desk! We also want to use it with SCCM. You will never get a better application for reporting and dashboarding! :)

Love this application, only things I would like to see changed is to replace flash with HTML 5, this is the biggest issue, other things I would like to see different are the interface could be a little more intuitive for new users and sorting is a huge issue, when I disconnect users logged in for too long or restart scheduled documents that failed the list always re-sorts and I need to sort the list again

We use this tool a lot in our organization. The service desk group use it for dashboard reports. Is easy to use and create reports or dashboards. The updates or releases are very easy to install without any complication.