Tray.io 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Tray.io

4.9

(11)

Pricing

Starting at $500.00 per month

About Tray.io

Tray.io is an Integration Platform as a Service (IPaaS) software that provides businesses with tools to build customizable workflows and integrate required third-party applications according to requirements. Using the drag-and-drop builder, professionals can add branches, loop connections, boolean conditions, break loops and various other elements in the workflows.

Tray.io allows organizations to maintain a log of identified issues and connect existing data center applications with cloud systems. Developers can secure confidential data through single sign-on (SSO) capabilities and search/filter through logs to streamline debugging processes. Additionally, it lets supervisors undo/redo workflow steps, add descriptions and sort them using custom labels.

Tray.io offers an API, which enables businesses to integrate the platform with various third-party applications, such as Slack, Zendesk, SendGrid and more. Pricing is available on annual subscriptions and support is extended via live chat, phone and an inquiry form.

Tray.io Screenshots

Tray.io Pricing and Plans

Starting price: $500.00 per month

Free Trial

Free Version

Copy of Basic 1

$500.00

usage based, per month

No plan information available

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Tray.io Features

Popular features found in Workflow Management
Access Controls/Permissions
Alerts/Notifications
Approval Process Control
Collaboration Tools
Compliance Tracking
Document Management
Drag & Drop
Forms Management
Reporting/Analytics
Search/Filter
Third-Party Integrations
More features of Tray.io
Activity Dashboard
Activity Tracking
AI-assisted Development
AI/Machine Learning
API
Application Management
Business Process Automation
Business Process Control
Cloud Data Integration
Configurable Workflow
Custom Development
Customizable Dashboard
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Connectors
Data Extraction
Data Import/Export
Data Integration
Data Management
Data Mapping
Data Quality Control
Data Security
Data Storage Management
Data Synchronization
ERP integration
ETL
Graphical Workflow Editor
Integration Management
Integrations Management
Iteration Management
Multiple Data Sources
Pre-built Connectors
Process Modeling & Designing
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Template Management
Templates
User Management
Version Control
Web Services
Website Integration
Workflow Configuration
Workflow Management

Tray.io Integrations

Marketo Engage

Copper

Stripe

Dropbox Business

Intercom

JIRA Service Management

See all 123 integrations

Tray.io User Reviews

Overall Rating

4.9

Ratings Breakdown

91%

Secondary Ratings

Ease of Use

4.1

Value for money

4.7

Customer support

4.8

Functionality

4.6

Have you used Tray.io and would like to share your experience with others?

Ummu Habibah M.

Verified reviewer

Telecommunications

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed July 2022

Good functional option

Ratings Breakdown

Ease of use

Functionality

Pros:

Notification and processing of work-in-progress are made possible by the program. In the decision flow, the decision-making process is effectively transmitted across levels. We've saved a lot of time by using this. It is also possible to access the remarks and troubles stored in the cloud at any time from any location, allowing for a faster resolution of the challenges.

Cons:

It takes quite a time become familiar with the processes, but a lot of help is available through a quick email inquiry or personal chat with the support team. Other aspect of the software has no problem with us so far.

Ben W.

Verified reviewer

Hospitality

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Tray.io saved the day

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We needed a solution for our incident management system to grab data from Workday and populate records in the ITSM system so we wouldn't have to manually update those tables. Tray does a great job of going and reading a report we generate on the Workday side... sifting through it and comparing data in our ITSM... and then updating our ITSM tables accordingly. We have it run the workflow each morning so it keeps our ITSM system "up to date" with fresh data.

Cons:

There's a bit of a learning curve, but I've found that the customer support techs are really helpful and genuinely want us to succeed with their product.

sarvesh k.

Verified reviewer

Events Services

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed March 2025

Easy to use platform with custom logic and easy to track

Very customisable tool for custom logic build with multiple CRMS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We can track all logs and also we can retrigger failed ones with whichever step want to retry

Cons:

Difficult to track logs in case of workflow have large loop

Greg C.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed February 2021

A great middleware for custom api connections

I've worked with Tray on a few client based projects and they have been amazing to work with everytime. Whenever someone brings up the need to connect some cloud softwared that doesn't have an out of the box connector or they need just a bit more than is offered we look to Tray to fill that gap.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Tray team is there to help with your configuration needs. Setting up calls as needed from requirements through implimentation and post deployment support. This software helps with automating between 2 cloudbased systems like Zendesk and Salesforce adding an extra layer of communication between the 2.

Cons:

This can be tuff to configure on you aren't utilizing one of their "out of the box" connectors. However, their team is there to support your if needed.

Xavier V.

Research

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2017

Tray io allows us to automate several cloud based platforms. We've had a great user experience!

Automation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to automate with other cloud based platforms. Ability to mold the tool through its advanced user interface. Also caters to the non-technical person.

Cons:

Would be great if there were videos on how-to implement some of the integrations. A user group/forum for newbies would be much welcomed Debugging interface could be more user friendly SF integration for new variables can be quite complex - would love some videos on how / to: Not enough trigger options for workflows Quarterly webinars on how to use each of these features would be much welcomed. I feel that these sessions would fill up rather quickly, being that the advanced configuration features are a hit or miss. I dont have much else to say at this point. My experience using Tray has been, for the most part, positive.

Vendor Response

Thanks!

Replied June 2017

Davi R.

Used daily for less than 12 months

Review source

Reviewed June 2017

Very well done service, lots of functionality

Powerful integrations between different services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Tray has helped us solve a lot of integration challenges. It has a lot of functionality and is very powerful.

Cons:

Some of the settings could be a bit more intuitive and documentation could be a bit better. But this is entirely to be expected with a complex product. This is not a knock on the service - just an observation of one thing that could improve.

Vendor Response

thanks!

Replied June 2017

Dan A.

Computer Software

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed June 2017

Tray.io has enabled us to set up simple integrations quickly!

This software helps us set up integration workflows for use within line of business departments.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It doesn't take a lot of time to set something up. As long as you know what you'd like to happen- it's possible to set it up that way in Tray. I also love how Tray visualizes the workflows, they're easy to understand and share!

Cons:

If you're not using one of their standard connectors, be prepared to understand JSON and various API methods.

Vendor Response

Thanks!

Replied June 2017

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Tray.io Easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly, and great ETL tool to get data from one place to another.

Cons:

The cost model is not the best. Also if one fails they all fail and will not go past the failed record.

Amit V.

Used weekly for less than 2 years

Review source

Reviewed June 2017

Tray is a powerful platform that helps connect data between all the systems I love!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good team, iterates fast on feedback, has a really really flexible product. Almost overwhelming picking from all the things you can do!

Cons:

Can be tough to figure out as a business user - ultimately, their team can help you or you can use a predefined set of recipes. Not too different from any similar SaaS connector.

Vendor Response

Thanks!

Replied June 2017

Joseph W.

Used weekly for less than 2 years

Review source

Reviewed July 2017

Tray has SIGNIFICANTLY decreased the amount of time required for me to integrate with my data!