Alvaria CXP 2026: Benefits, Features & Pricing

Wondering if Alvaria CXP is right for your organization?

Our IVR Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Alvaria CXP

4.5

(18)

Pricing

Pricing available upon request

About Alvaria CXP

Alvaria CXP improves the customer experience, simplifies development and deployment of customer contact applications, makes changes and updates faster, and protectd your investment. Alvaria CXP is
the only platform and toolset that supports the entire self-service application lifecycle from design to deployment to application tuning for all relevant customer engagement channels including IVR, chatbots, voicebots, social chats, and mobile web applications.

Alvaria CXP reduces the complexity of delivering sophisticated self-service applications while significantly improving the customer experience – enabling enterprises, service providers and integrators to provide more value across more communication channels at lower costs. Our customers have
reported up to 50% savings in development and 80% savings in deployment and maintenance.

Alvaria CXP self-service applications are 100% portable and operate seamlessly with our own premise and cloud solutions, and can also be used to offer enhanced self-service alongside other contact center platforms.

Alvaria CXP Screenshots

Alvaria CXP Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Alvaria CXP Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of Alvaria CXP
API
Call Transfer
Chat/Messaging
IVR
Real-Time Analytics
Real-Time Reporting
Reporting/Analytics
Third-Party Integrations

Alvaria CXP User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

28%

11%

Secondary Ratings

Ease of Use

4.3

Value for money

4.1

Customer support

4.3

Functionality

4.3

Have you used Alvaria CXP and would like to share your experience with others?

Jimmy I.

Verified reviewer

Automotive

Used daily for less than 12 months

Review source

Reviewed April 2018

CXP is an amazing product rich with plenty of features

Ease of setting up my IVR menu.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rich in features... Ease of use... Simple to learn... Ability to test quickly. I love the hosted solution.

Cons:

I could use more courses and finding some sort of blog/communication board describing solutions. Ambiguity of the product is good and bad. More courses of examples other than insurance companies would be beneficial. Example of a breakdown dialogue flow would be beneficial.

Vendor Response

Jimmy - thank you for taking the time to review Aspect CXP Pro and for the high rating! We love hearing that the product is "amazing" and that you like the features, ease of use, and ability to test quickly. We also appreciate your feedback on more courses or documentation. Your input will be forwarded on internally and a product expert will likely reach out to you to follow up. Thanks again! -The Aspect Team

Replied April 2018

Cobus G.

Telecommunications

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2017

Aspect CXP can be downloaded and demos configured free of charge. Deployments are seamless.

This is one solution for a complete omni-channel, multi channel customer experience platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Develop an application once, and deploy many times to different platforms. One application can be developed with Voice, ITR/Text and mobile web capabilities. Platforms we deployed to include SMS, Messenger, WeChat, Telegram, Twitter, Amazon Echo etc. The Aspect Natural Language Understanding component is included in the base install. A Continuity server is included, which manages the continuity and enforces omni-channel. Users can stop their customer journey on any channel and continue on the next; with context of the previous interaction shown. Code backups, code sharing, versioning and deployments are easy and seamless. Integration to web services, databases and the like is straight forward. JavaScript and VoiceXML are catered for in the application for custom functions, or if you have some legacy VoiceXML application components. Application logging is easy and debugging is included. Reporting; no extra coding or calls are required for augmented reporting. This is a rapid development environment with quick application creation. JQuery themes can be plugged in seamlessly, so disposable application (analogous to Googles instant applications) can share the company's identity. Documentation can be created on the fly from existing applications and saved as PDF document. Aspect Natural Language Understanding purchases LinguaSys, for a powerful NLU environment.

Cons:

The learning curve can be steep and the development principles need to be grasped. For this Aspect has an Active Learning environment with certifications. Some features are not fully described and needs to be discovered; which might be the case with many development environments. The "language" in which development takes place is propriety; not something like VoiceXML. However, it is necessitated by the feature and channel rich environment.

Vendor Response

Thank you for taking the time to review Aspect CXP Pro. We are happy to hear that your deployment has been seamless and that you are getting so much benefit from the solution! We have forwarded all of your feedback to our internal teams to review. Thank you for being an Aspect partner - we truly value our relationship with you. -The Aspect Team

Replied June 2017

Suzanne J.

Used other for less than 12 months

Review source

Reviewed April 2018

good working experience with ASPECT team to design and build the product for out call center. lis

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to use. The scaleabilty to add new features and functionality . The speech recognition

Cons:

I have yet to find anything that I don't really like , too soon. The design process was long, but we'll see if we see we get the savings we hope to get out of the product

Vendor Response

Suzanne, Thank you for taking the time to review Aspect CXP Pro. We appreciate your feedback and will forward it on to our internal teams for review. -The Aspect Team

Replied April 2018

Chuck L.

Airlines/ Aviation

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2017

CXP: The Right Way to Develop Omni-channel/Multi-lingual Interactions

Connecting our Customers to the Services they need...easily and universally

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them across a variety of channels (voice, text, web, and video) and even to a large array of languages. Very powerful! The CXP Developer interface is easy to use. The Eclipse IDE was an easy transition. Coding is drag & drop, which takes a little getting used to. You'll be a pro in no time. It integrates with Java and can connect to DBs and web svcs. It has speech recognition and text-to-speech capabilities, but also supports integration with speech providers like Nuance. It has its own tester and debugger capable of voice, web, and mobile phone simulations. We have it deployed to a clustered environment, spanned across multiple data centers for high availability. Very solid! Companies everywhere are struggling to establish their interactive presence, quickly and efficiently. Many are approaching this tactically; buying one channel at a time until their pocketbooks runs dry. Not a good idea. How is the best way to handle this? Think strategically. What if you could produce it once, and just deliver it everywhere, even to multiple languages? This is what makes CXP a powerful solution. CXP is all about laying a solid foundation that is flexible enough to deliver almost anywhere.

Cons:

I prefer the Aspect CXP Developer IDE over the Web Developer. In my opinion, the Web Developer isn't quite as powerful as the Eclipse IDE.

Vendor Response

Thank you so much for the 5-star rating for Aspect CXP Pro. We are thrilled to hear that you are so happy with the solution and will pass this information on to the relevant teams. -The Aspect Team

Replied August 2017

Stefan M.

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

I have worked with CXP Pro for years and it always provided all the functionality I needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Aspect CXP Pro provides all functionalities in terms of IVR and omni channel following the standards for VXML and HTML 5. It is highly scalable in enterprise cluster environment, on premise and hosted. The development environment is fully integrated into Eclipse and supports the user in easily building omni channel applications. Besides this, it also provides a web based development user interface in case no fat client installation is wanted or possible. CXP Pro offers full reporting and monitoring capabilities on system and application level. Splunk is integrated and indexes all log files written bei CXP Pro. On application level CXP writes statistics and other session data in a fully BI data model compliant database scheme. This data can be used to run BI reports (coming with CXP Pro). Several BI tools on the market are supported. One of the best features in CXP is, in my opinion, the comprehensive ways to integrate with any kind of backend system. Within the application dialog it offers easy to use objects to connect to a database/webservice/REST API or any other backend system to retrieve caller data or write transactions back into the customers backend system. The newest very interesting feature which was added to CXP is the NLU component which allows the user to build interactive text response applications interpreting written text input in a semantic way using NLU conditions.

Cons:

Over the years the product got improved further and further and topics or issues I could have mentioned as a possible contra in the past have been fixed or changed step by step.

Vendor Response

Thank you for taking the time to review Aspect CXP Pro. We are ecstatic to get such positive feedback and the 5-star rating! We appreciate your feedback and have forwarded your comments to our internal teams for review. -The Aspect Team

Replied June 2017

Verified

Reviewer

Government Administration

10000+ employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Bringing development in-house

Ratings Breakdown

Ease of use

Functionality

Pros:

Instead of relying upon outside vendors to develop IVR for our research group, we were able to attend a 5 day training and become proficient in building IVR programs for ourselves. CXP is powerful enough to facilitate the types of interactions we need with participants, and yet easy enough for non-programmers to use. Questions were usually answered quickly by support staff at Aspect.

Cons:

The software still needed some level of technical competence to navigate and setup on hosting servers.

Mauricio V.

Translation and Localization

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2017

Fantastic experience! We're able to create amazing interactive applications in minutes!

Flexibility, scalability and elasticity come to mind first.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility to create innovative customer engagement applications by integrating all our telephony needs in a single platform. We also appreciate the Aspect team behind the scenes helping us be successful at every step of the way.

Cons:

Some outages lately have affected customer experience. The Aspect team was always responsive and able to provide all necessary information to be able to deal with the outages.

Vendor Response

Thank you for taking the time to review Aspect CXP Pro. The team here at Aspect is thrilled to hear that you have had such a fantastic experience and gave us such high marks! We appreciate your feedback and we have forwarded your comments on to our internal teams for review. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Replied June 2017

Randall H.

Airlines/ Aviation

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2017

I do scripts in CXP for customer menus, data dips, etc.

Centralized IVR functionality, but with regional hardware deployment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Eclipse interface is pretty easy to use for development. Deployment in the new version is much more flexible than before.

Cons:

With the distributed database, it can be very slow to import projects and deploy. I also wish the new version had an easy quick editor like the previous version we used.

Vendor Response

Thank you for taking the time to review Aspect CXP Pro. We are glad to hear that you find the solution easy to use for development. We appreciate your constructive feedback as well, and have forwarded your comments on to our internal teams so we can continue to improve our solutions. Thank you for being an Aspect customer - we truly value our relationship with you. -The Aspect Team

Replied June 2017

Tim M.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed April 2018

The product is very reliable and pretty easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use...good functionality, customer support is very good, system up time and reliability is very good,

Cons:

Our product is due for an upgrade. Cost is a factor. Looking forward to getting on the cloud if the right price can be negotiated.

Vendor Response

Tim - thank you for taking the time to review Aspect CXP Pro. We appreciate your feedback and will forward it on to our internal teams so that they can reach out regarding the upgrade. Thanks again for your input! -The Aspect Team

Replied April 2018

Chad W.

Verified reviewer

Medical Devices

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Industry Standard for IVR

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to work with Aspect product team to customize the platform to meet our needs. We make 1+ million outbound calls per month and implemented a custom detection module to determine answer machine versus human detection.

Cons:

Slower than peers in the market to certify with new releases from Nuance for speech recognition and text to speech.

Reasons for switching to Alvaria CXP

Performance

Showing 1 - 10 of 18 Reviews

Load More Reviews