Dialpad Ai Contact Center 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Dialpad Ai Contact Center

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Pricing

Starting at $80.00 per month

About Dialpad Ai Contact Center

Dialpad Ai Contact Center provides a cloud-based call center with access to real-time customer insights. Key features include real-time call transcription, multi-channel engagement and live agent coaching, among others.

Dialpad Ai Contact Center enables businesses to analyze customers' sentiments and monitor calls according to requirements. The solution offers integrations with Zendesk, Salesforce and more.

Dialpad Ai Contact Center Screenshots

Dialpad Ai Contact Center Pricing and Plans

Starting price: $80.00 per month

Free Trial

Free Version

Essentials

$80.00

per user, per month

Plan includes:

Inbound Voice
Automatic Call Distribution (ACD)
Interactive voice response (IVR)
Call Recording
Call monitoring
Basic AI Support

Advanced

$115.00

per user, per month

Plan includes:

Interactive voice response (IVR)
Inbound Voice
Automatic Call Distribution (ACD)
Call Recording
Call monitoring
Basic AI Support
Digital Support
Live Assist
Digital Virtual Assistant

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Dialpad Ai Contact Center Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Dialpad Ai Contact Center
AI/Machine Learning
Automated Routing
Automatic Call Distribution
Call Center Management
Call Transcription
Chatbot
Computer Telephony Integration
For Sales Teams/Organizations
Monitoring
Multi-Channel Communication
Natural Language Processing
Sales Activity Management
Scheduling
Sentiment Analysis
Workforce Management