Exotel 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Exotel

4.3

(69)

Pricing

Starting at $200.00 one time

About Exotel

Exotel is a premier full-stack consumer engagement platform in the emerging markets, which provides an industry-leading customer communication platform for remote customer-facing teams to use. The end goal is to create positive and improved customer experiences.

Exotel now allows you to contextualise single customer conversations across multiple channels through a single API framework to improve customer experience metrics. It enables this by offering cloud telephony, SMS, and VoIP channels. Using configurable APIs, organisations will be able to integrate numerous channels and their associated data with digital media - applications, web UI, and desktop - for seamless, contextual, and intelligent engagements.

Exotel has combined with Ameyo, a leading omnichannel contact centre, and purchased Cogno AI, a conversational AI platform, to realise this objective, while also receiving over $100 million in funding until 2021.

Businesses can now have up-to-date customer context even when customers switch channels during interactions across the lifecycle of a support ticket. In addition, customers can expect reduced wait times with handy automations responding to FAQ-level queries, predict...

Exotel Screenshots

Exotel Pricing and Plans

Starting price: $200.00 one time

Free Trial

Free Version

Dabbler

$200.00

flat rate, one time

Plan includes:

$15 User Rental (Per Agent
$15 Virtual Number Rental (Per Agent
Automated Calls and SMS
Call and SMS Apis
Call and SMS Campaigns
Call Recordings
Daily Email Reports
Dynamic Call Flows
Free Incoming Calls
Missed Call Services

Believer

$500.00

flat rate, per year

Plan includes:

$15 User Rental (Per Agent
$15 Virtual Number Rental (Per Agent
Automated Calls and SMS
Call and SMS Apis
Call and SMS Campaigns
Call Recordings
Daily Email Reports
Dynamic Call Flows
Free Incoming Calls
Missed Call Services

Influencer

$1,000.00

flat rate, per year

Plan includes:

$15 User Rental (Per Agent
$15 Virtual Number Rental (Per Agent
Automated Calls and SMS
Call and SMS Apis
Call and SMS Campaigns
Call Recordings
Daily Email Reports
Dynamic Call Flows
Free Incoming Calls
Missed Call Services

Enerprise

Pricing available upon request

Plan includes:

$15 User Rental (Per Agent
$15 Virtual Number Rental (Per Agent
Automated Calls and SMS
Call and SMS Apis
Call and SMS Campaigns
Call Recordings
Daily Email Reports
Dynamic Call Flows
Free Incoming Calls
Missed Call Services

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Exotel Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of Exotel
2-Way Messaging
Agent Interface
Alerts/Notifications
API
Automated Routing
Callback Scheduling
Call Center Management
Call List Management
Call Logging
Call Reporting
Call Routing
Call Scripting
Call Tagging
Call Tracking
Call Transfer
Campaign Management
Campaign Planning
Campaign Scheduling
Chatbot
Chat/Messaging
Contact Management
CRM
Customer History
Customizable Reports
Customizable Templates
Inbound Call Center
Interaction Tracking
IVR
Live Chat
Manual Dialer
Mass Texting
Message Personalization
Monitoring
Multi-Campaign
Multiple Scripts
On-Demand Recording
Outbound Call Center
Performance Metrics
Predictive Dialer
Progressive Dialer
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Reporting/Analytics
Scheduled Messaging
Sentiment Analysis
SMS Messaging
Social Media Integration
Surveys & Feedback
Text to Speech
Third-Party Integrations
VoIP
VoIP Connection
Workforce Management

Exotel Integrations

Freshdesk

HubSpot CRM

Kapture CX

LeadSquared

Salesforce Platform

Shopify

See all 9 integrations

Exotel User Reviews

Overall Rating

4.3

Ratings Breakdown

55%

29%

13%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.1

Functionality

4.1

Verified

Reviewer

Information Technology and Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Exotel: Enabling hassle-free handling of your Inbound contacts

Overall, We are happy with the basic functionality of this tool. It solves our purpose. Inbound lead handling has been optimized to a great extent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Exotel is mainly used by our Inbound Marketing and Customer Support teams. The most likable feature of exotel is that it is very easy to set-up. You will not need any formal training to design the workflows on this. Secondly, pricing of the product is reasonable for any small and medium sized business. Lastly, the recording and voice quality of the calls are crystal clear. This helps in training the callers in an efficient way.

Cons:

Even though, Exotel has a very easy on the eye platform, It lacks in advanced features. Firstly their analytics feature is very basic. The excel that you import does not provide the wholesome picture. Secondly, it would be great if we could integrate it with our CRM tool. Competitor of Exotel do have integration features.

Pooja D.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 12 months

Review source

Reviewed November 2024

User friendly Interface, easy to access dialer

Had a great experience with exotel, good User-friendly Interface, easy to access dialer, very useful to track calling and call recording to audit and process improvement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendly Interface, easy to access dialer

Cons:

Nothing, all the features are very well and smooth working

Senthil K.

Verified reviewer

Banking

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Very worst customer support

The worst experience ever had

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The company has grown, they treat their clients like beggars we have to raise the issue and wait for 2 day to explain their issue to them. After that they take another 2 days for finding the solution and another 3 days for resolution. Customer support is pathetic, account managers are useless

Cons:

We get billing error from a matured so called technology driven company !!!

Reasons for choosing Exotel

Implementation and deployment pressure

Verified

Reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Good call management system

It's been good but could be better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It provides recording and call-logs which I use significantly and this is what I like best.

Cons:

It does not have single sign-on and i could not find a way to record out-going calls.

Mayank G.

Verified reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Best cloud telephony solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great pre and post sales support. Easy to use solution and can handle complex requirements

Cons:

New features and products launcher wrt to market needs

Reasons for switching to Exotel

Poor support

Kiran t.

Verified reviewer

Food & Beverages

10000+ employees

Used daily for more than 2 years

Review source

Reviewed March 2023

The Best IVRS & Call Masking Solution with Easy config

Pretty impressive,Am using exotel platform from past 5 years in Bundl technologies it has give a lot of options on Apps,& Other categories which are very important on UC.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy way of App Customization,Call Connectivity,App Features,Exophone Number purchasing options,

Cons:

Exotel would need to give more details to the administrator on who created the App, Co-worker complete activity with the search option

Reasons for choosing Exotel

None

Verified

Reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Reviewed October 2019

Fantastic Platform

Education Admission and Placement Related Calls in Institution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and Easy follow up on all calls received, Never miss a single call

Cons:

During Several attempt by callers, calls are assigned with little interval of time.

Reasons for choosing Exotel

It is very ease of use and highly reliable

Verified

Reviewer

Education Management

2-10 employees

Used daily for less than 2 years

Reviewed October 2019

Review for Exotel.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hi, We are glad we switched to exotel for calling. It has helped us make the call process more relaxing and reach to the leads effectively.

Cons:

There are no free trials. Overall satisfied

Verified

Reviewer

Consumer Electronics

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Inbound call centre

Reduced load on call centre staff Callers are more happy to get information quickly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up, drag and drop icons. Helpdesk is really quick in responding to questions . They have special price for NGOs

Cons:

Not modular- Users need to design the modularity and reusability. Standard analytics are very basic - can provide better analytics to help in better menu design.

Verified

Reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2020

Good Product with excellent support