Fixzy Assist 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Fixzy Assist

4.8

(10)

Pricing

Starting at £19.50 per month

About Fixzy Assist

Fixzy remote assistance is a powerful solution to provide guided remote assistance around the world. With our collaboration with Edinburgh Uni to develop computer vision models and access to AR tools including 3D room plans, accurate measurements, Computer vision AI to detect defects and image recognition, hand overlay, group calls and a whole host of tools to allow remote guidance in any situation.

As an innovative technology company we are committed to developing new features to provide the best customer experience, reduce operational costs and cut carbon emissions.

Fixzys remote visual assistance technology is powered by Computer Vision AI, Augmented Reality and propriety Deep Learning solutions, allowing field service and customer service agents to provide live video guided solutions for issues maintenance and emergency solutions in real time.

By using a combination of in-built tools through Artificial Intelligence (AI) and Augmented Reality (AR) technology, a home emergency can be instantly identified and so eliminate the time-wasting practice of undertaking an initial assessment call-out, visiting the trades store and returning later to effect the repair – a move which wil...

Fixzy Assist Screenshots

Fixzy Assist Pricing and Plans

Starting price: £19.50 per month

Free Trial

Free Version

Basic

£19.50

per month

No plan information available

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Fixzy Assist Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Fixzy Assist
3D Objects
Activity Dashboard
Activity Tracking
API
Audit Trail
Automatic Call Distribution
Call Reporting
Call Tracking
Call Transfer
Chat/Messaging
Collaboration Tools
Compliance Management
Computer Telephony Integration
Data Transformation
Estimating
Feedback Management
File Sharing
Image Analysis
Image Recognition
Machine Learning
ML Algorithm Library
Mobile App
Model Training
Multi-Channel Data Collection
Multi-Language
Multiple User Accounts
Natural Language Processing
Neural Network Modeling
Performance Management
Process/Workflow Automation
Quality Control
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real World Backdrop
Remote Access/Control
Reporting & Statistics
Screen Sharing
Sentiment Analysis
Session Recording
Single Sign On
Superimposed Objects
Third-Party Integrations
Two-Way Audio & Video
Video Call Recording
Video Streaming
Video Support
Virtual Reality
Visual Analytics
Workflow Management

Fixzy Assist User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.9

Functionality

4.7

Have you used Fixzy Assist and would like to share your experience with others?

Ciaran H.

Verified reviewer

Alternative Dispute Resolution

11-50 employees

Used daily for less than 6 months

Reviewed June 2022

Excellent remote and onsite video recording tool

We are able to reduce our reliance on physical site inspections, and it allows us to scale some of our services, normally limited by manpower capacity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team behind it. Very attentive, and the measuring capability is excellent. Could prove to be a real game changer for ourselves and some of our clients.

Cons:

Nothing reported as yet, as we are still in the early days.

Reasons for choosing Fixzy Assist

As above for the switch

Reasons for switching to Fixzy Assist

Fixzy solution was easier to understand and navigate

Kerry L.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Reviewed June 2022

Ground-breaking tech!

Amazing! Firstcall have really benefited from adopting Fixzy! The business is so streamlined and communication is the best it has ever been thanks to this incredible app!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The team at Firstcall have adapted so well to using Fixzy as it allows us to engage with our customers on another level completely. We are so committed to maintaining a high level of KPI's for our customers and ensuring our first-time fix rate is improved. Since implementing fixzy we are saving thousands cutting out unnecessary journeys and also massively reducing our carbon footprint.

Cons:

We have no faults to report, all round great product.

Reasons for choosing Fixzy Assist

Fixzy assist has the most features and abilities compared to all the other products we considered.

Greg C.

Verified reviewer

Construction

11-50 employees

Used weekly for less than 12 months

Reviewed June 2022

Great time saver

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Saves us unnecessary call outs for additional labour

Cons:

nothing

William R.

Verified reviewer

Facilities Services

51-200 employees

Used daily for less than 6 months

Reviewed June 2022

Superb App!!

really benefits the profit margins, particularly with costs of man hours and fuel, with reducing unnecessary journeys and improving first time fix rates

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

found the product very easy to use and implement within the business, this is the way forward with regards to dealing with repairs, clients and it is an invaluable time saver, ticks all of the boxes on the green/eco front as travelling to/from site is massively reduced. dont know how we have managed without this product

Cons:

always strange with a new product or system to implement, but approach with open mind and any cons are quickly overcome

Vendor Response

Always nice to get a good review. We do find that some companies take a while to realise the tasks that can benefit from remote visual assistance. Because of this its quite normal for usage to change as the users become more familiar with the product.

Replied June 2022

Michael K.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 12 months

Reviewed July 2022

Must for Speed and efficiency

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, great service and it improves our Business.

Cons:

Initially it was hard to change our habits like it with all change when you’ve been working a certain way for years, but glad we have transitioned now.

Reasons for switching to Fixzy Assist

Original software wasn’t achieving what we needed and now very glad we changed over.

Andy R.

Verified reviewer

Automotive

Self-Employed

Used daily for free trial

Reviewed July 2022

Enhancing the customer experience

This enables me to speak with more customers whilst saving time and fuel costs

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interaction with the customer Visibility of the customer requirement from a remote location

Cons:

I don’t think I’ve experience the full capacity of the application but for why I need it for it fulfils my requirements

Richard G.

Verified reviewer

Building Materials

2-10 employees

Used daily for less than 12 months

Reviewed June 2022

Wonderful App, using for my business, very happy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use, handy and never letted me down.

Cons:

So far everything what is in there is more than enough, there is everything what u need for your business.

Vendor Response

Hi Richard, Thank you for taking the time to review.

Replied June 2022

Ronald H.

Verified reviewer

Accounting

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed June 2022

Client of Fixzy Assist

Found this easy to use and inexpensive. Customer support was excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Inexpensive and easy to use. Very cost reduction effective

Cons:

Currently only used in natural English. Common European languages would add to the product. This limitation is not a handicap for us, as we only have a few foreign clients.

Zohar G.

Verified reviewer

Financial Services

1001-5000 employees

Used weekly for less than 6 months

Reviewed June 2022

Fixzy Assist

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, innovative and adaptability to various use cases

Cons:

Its sometimes tricky to measure a room until you have learned how to use the feature properly

Reasons for choosing Fixzy Assist

Price and features

Zunaid P.

Verified reviewer

Financial Services

1001-5000 employees

Used monthly for less than 6 months

Reviewed June 2022

Effective and efficient remote assistance application

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software offers a much more efficient and cost-effective way of identifying and resolving some types of issues remotely instead of physically visiting the sites of the issues.

Cons:

There were a few features lacking initially, such as GPS location and Mac support, but those were added soon after I enquired about them. Similarly, there were a couple of bugs at first but those were also fixed as soon as we encountered them.

Reasons for switching to Fixzy Assist

Fixzy offered a product with additional functionality at a better price and their customer service was a lot better.

Showing 1 - 10 of 10 Reviews