Helpshift 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Helpshift

3.9

(29)

Pricing

Pricing available upon request

About Helpshift

Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, chatbots and fully automated ticket routing.

Helpshift's platform integrates messaging, automation, bots and artificial intelligence (AI) to deliver personalized, scalable customer service for mobile, web, social and phone channels.

Helpshift Screenshots

Helpshift Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Helpshift Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Helpshift
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Notifications
API
Autoresponders
Call Recording
Call Routing
Campaign Management
Canned Responses
Chatbot
Chat/Messaging
Client Portal
Collaboration Tools
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Sharing
Full Text Search
Geotargeting
Help Desk Management
Inbox Management
Interaction Tracking
Live Chat
Macros/Templated Responses
Mobile Access
Mobile App
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multiple User Accounts
Offline Access
Offline Form
Performance Metrics
Prioritization
Proactive Chat
Push Notifications
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Notifications
Real-Time Updates
Remote Access/Control
Reporting/Analytics
Screen Sharing
Search
Search/Filter
Self Service Portal
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
SSL Security
Support Ticket Management
Tagging
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Widgets
Workflow Management

Helpshift Integrations

Campaign Monitor by Marigold

Zendesk Suite

Gmail

Meta for Business

Twitter/X

Constant Contact

See all 12 integrations

Helpshift User Reviews

Overall Rating

3.9

Ratings Breakdown

34%

41%

14%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

4.1

Functionality

3.8

Fabiana H.

Verified reviewer

Outsourcing/ Offshoring

201-500 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Effective Ticketing Software for Chats

We changed from Zendesk to Helpshift and must admit that it would've been the experience to stay given the features and functionalities were very similar at the exception of the really goo chat features that HelpShift includes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The macros and shortcuts surely improve an agent's productivity. Creating several different views and queues that users have access improves the tier distribution. Their In App messaging is a life saver and extremely polished.

Cons:

Microsoft PowerBI as their reporting system was very hard to work with. If you're not on the enterprise plan with the customer support fee, there's no way you're going to find any help or online resources that are helpful to answer your question.

Reasons for switching to Helpshift

We were looking for a better tool for In App Messaging.

Nikhilesh C.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2021

Review as a Team leader

Efficient

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use Can create different types of views as per the requirement Reports and analysis

Cons:

Can't export to tickets in excel Slow while assigning tickets in bulk

Reasons for choosing Helpshift

In game support

Marcio Hoerlle L.

Verified reviewer

Internet

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Good platfom to reply Mobile app support tickets, but it lacks features.

It does the basic job of getting a ticket and responding, splitting incoming tickets into queues, even classifying it with tags, but don't expect a fully developed solution like Zendesk. Helpshift is just no there yet.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The feature so far is the cod you can inject in your app to query the remote mobile device hardware and software spec that helps a lot when troubleshooting tickets received.

Cons:

it totally lacks a module do some BI number crunching providing basic information like, how much time an agent spent on a ticket ? What's the agent RPH ? there are no statistics at all to help managers to improve the service quality.

Abimbola K.

Verified reviewer

Entertainment

51-200 employees

Used daily for less than 6 months

Review source

Reviewed September 2018

Artificial intelligence is the future,so is Helpshift.

Helpshift enable my organization communicate with customers more efficiently.While also assisting customers find answers to their queries and concerns faster ,without always needing to reach out to the customer service team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In a period when it seems companies are forgetting how to build intuitive user dashboards, I am very impressed with how intuitive the Helpshift user dashboard is,therefore making it easier to use this great product. Its ease of use has saved us important resource such as time, allowing us train new staffs on how to use Helpshift easily in a matter of hours as against days or weeks ; which is the case with most of the other software we use . Very importantly too, I love the quality of support offered my team by the Helpshift customer service desk..

Cons:

We have used this for less than a six month period,however I have been satisfied with the quality of service so far.

Richard K.

Computer Games

201-500 employees

Used daily for more than 2 years

Review source

Reviewed March 2017

Customer facing first

HelpShift has been a paradigm shift in terms of quality and up to date support for our users. Easily updatable FAQs and in-game support has been really well received by our players. Engagement is high and the easily searchable FAQs have been extremely helpful for self service support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Helpshift is a great user experience, and integrates easily with our products. The easily updatable FAQs have been a massive win for me over other competing products.

Cons:

The analytics are thin and not quite usable. Management of user roles is extremely limited and messy (not able to add admins to groups). Views are a nightmare to manage as an admin and its far to easy to break them.

Verified

Reviewer

Consumer Electronics

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Chasing bugs in the Helpshift platform

Pain.

Ratings Breakdown

Ease of use

Functionality

Pros:

Quite easy to set up, covers basic needs for customer care solution

Cons:

On iOS, using Helpshift is pain (from developer perspective). Lot of issues, updates break stuff. Old Objective-C based code-base. HelpshiftCore.install breaks application delegate methods. For example, deep linking started working after removing Helpshift. So the SDK is doing some crazy stuff under the hood.

Verified

Reviewer

Computer Games

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed May 2020

Right Tool for Customer Relationship Services

For localized Customer Relationship Management it is the one solid product can give you what you want. It also eases to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to plug into your app, and I like that it’s supporting attach screenshots which are very important for CRM. The dashboard also provides the feature for localizing your FQAs for users which is quite powerful.

Cons:

If you’re using Helpshift for your mobile apps, SDK upgrades may need users permissions mostly for Android and iOS platforms. Other than that Customer Support of Helpshift is very quick to respond when you need it.

Emre Y.

Verified reviewer

Computer Games

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed October 2023

Best support ticket sdk

Everyday some of our millions of players easily use this system to share their problems. So we can focus on improving our games.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good.

Cons:

We want to update current sdk to new version which named SDK X to use new features but new one doesn’t have offline faq feature.

Peeyush R.

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

Advanced Chat Portal to use

Easy accessibility, Advanced Chat Portal, Easy Chat Transfers, Agent Tag Routing, Knowledge Database Integration. Multiple Widgets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

No Ugly Pop-Up, Persistent Chat, Chat transcripts, More competent service, Instant feedback,

Cons:

Not great on mobile platforms, he user interface and some of the user experience design can have some, let's say, interesting glitches. However, none of these problems affect security.

Erin L.

Verified reviewer

Hospitality

51-200 employees

Used daily for less than 12 months

Review source

Reviewed February 2018

Helpshift provides easy customer support at a cost

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best feature of this CRM is their FAQ capability for mobile apps. It wildly narrows down your customer ticket count to those who really can't self-serve. Their tags and segmenting options help to create a super-automated customer support machine.

Cons:

The price was high for a service dedicated solely to customer support. We had to contact support several times during set up, but they were helpful. Integration was the hardest part.

Showing 1 - 10 of 29 Reviews

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