Inxide 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Inxide

4.6

(10)

Pricing

Starting at €0.80 per month

About Inxide

Inxide is the omnichannel conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs.
The platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets.
The platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard.
The quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests.
The Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles.
Each interaction with the end customer is meticulously tra...

Inxide Screenshots

Inxide Pricing and Plans

Starting price: €0.80 per month

Free Trial

Free Version

Basic

€0.80

per month

No plan information available

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Inxide Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of Inxide
Activity Tracking
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Notifications
API
Auto-Dialer
Automated Responses
Automatic Call Distribution
Autoresponders
Batch Processing
Blended Call Center
Business Process Automation
Callback Scheduling
Call Center Management
Call Disposition
Caller ID
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Campaign Management
Chatbot
Chat/Messaging
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
CRM
Customer Experience Management
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Email Management
Email Templates
Email Tracking
Generative AI
Inbound Call Center
Interaction Tracking
Interactive Content
IVR
Knowledge Base Management
Live Chat
Manual Dialer
Monitoring
Multi-Channel Management
Multi-Language
Multiple Scripts
Natural Language Processing
Outbound Call Center
Performance Management
Performance Metrics
Personalization
Phone Key Input
Predictive Dialer
Pre-recorded Messages
Prioritization
Progressive Dialer
Quality Management
Queue Management
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting & Statistics
Sentiment Analysis
SMS Messaging
Social Media Integration
Speech Recognition
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Text to Speech
Third-Party Integrations
Video Support
Virtual Personal Assistant (VPA)
Voice Customization
Voice Mail
VoIP
VoIP Connection
Workforce Management

Inxide User Reviews

Overall Rating

4.6

Ratings Breakdown

60%

40%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.6

Functionality

4.3

Have you used Inxide and would like to share your experience with others?

Giovanni M.

Verified reviewer

Information Services

1001-5000 employees

Used daily for less than 6 months

Reviewed May 2022

StartUP CDS Inbound

Ottima esperienza rafforzerei il reparto HelpDesk

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitivo e di semplice utilizzo, qualità presso favorevole confrontandolo con altri prodotti

Cons:

Sezione reportistica forms, costruzione dei Forms, mancanza di possibilità di fare gestire agli operatori/consulenti le campagne da gestire

Reasons for choosing Inxide

Più economico comunque completo nelle funzionalità

Reasons for switching to Inxide

Alternativa visto l'abbassarsi della gestione dei servizi Inbound e qualità/prezzo favorevole.

Vendor Response

Carissimo Giovanni, ti ringrazio per la tua onesta review!

Replied May 2022

Francesca A.

Verified reviewer

Renewables & Environment

1001-5000 employees

Used daily for less than 12 months

Reviewed December 2022

Con Increso verso il futuro

Ratings Breakdown

Ease of use

Functionality

Pros:

Abbiamo sviluppato con Increso un ambizioso progetto di restyling del canale telefonico outbound per un'azienda storicamente radicata sul territorio e molto customer oriented. I PM e i developer hanno interpretato in maniera ottimale tutte le richieste, creando un sistema innovativo e in grado di rispettare le caratteristiche di territorialità e autenticità. La loro capacità di ascolto è stata un vero valore aggiunto.

Cons:

Per il momento non sono emerse criticità.

Vendor Response

Grazie mille Francesca!

Replied December 2022

Diego C.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Reviewed February 2022

Piattaforma per telefonate in Telemarketing

Ratings Breakdown

Ease of use

Functionality

Pros:

Lato utente: piattaforma intuitiva, rapida e funzionale Lato supervisore: ampia possibilità di settaggio, configurazione e gestione dei vari parametri La piattaforma si presenta con una facilità d'uso media Possibilità di reperire, ascoltare e scaricare in tempo reale le registrazioni delle telefonate in tempo reale

Cons:

Gestione e visualizzazione dei report non sempre chiara ed esaustiva Difficoltà ad agganciare la linea telefonica per i numeri fissi

Reasons for switching to Inxide

piattaforma non più resa disponibile per l'utilizzo

Vendor Response

Thank you very much Diego!

Replied March 2022

Alessandro S.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 2 years

Reviewed March 2022

Ottima soluzione di Contact Managemet

Molto positiva

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Soluzione molto performante e duttile per il Contact Management

Cons:

nessun inconveniente riscontrato. Unico difetto il pricing migliorabile rispetto ad altre soluzioni

Reasons for switching to Inxide

Miglioramento della soluzione

Vendor Response

Thank you very much Alessandro for the review!

Replied March 2022

Filippo S.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Reviewed February 2022

Inxide per utilizzo Telemarketing

Ratings Breakdown

Ease of use

Functionality

Pros:

molto intuitivo e semplice per il lato utente. Lato supervisore possibilità di ascolto chiamate in tempo reale.

Cons:

le funzioni di reportistica non sono del tutto chiare.

Reasons for switching to Inxide

piattaforma precedente non piu utilizzabile

Vendor Response

Thank you very much Filippo!

Replied March 2022

monica s.

Verified reviewer

Individual & Family Services

11-50 employees

Used daily for free trial

Reviewed December 2022

recensione increso

interessante

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

molto intuitivo e facile da comprendere ed usare

Cons:

non vi è nulla di incomprensibile o difficile

Vendor Response

Grazie mille Monica!

Replied December 2022

michela l.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 12 months

Reviewed February 2022

Ottima assistenza e facilità nella navigazione

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interfaccia semplice ed intuitiva. Facile e veloce la gestione dei cruscotti e monitoraggio dati

Cons:

Reportistica e dati non sempre intuitivi e di veloce lettura

Vendor Response

Thank you very much Michela for the review!

Replied March 2022

Riccardo F.

Verified reviewer

Information Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2022

Flessibilità e facilità d'uso

Complessivamente siamo soddisfatti della piattaforma. Chi lo ha utilizzato lo ha apprezzato per l'interfaccia semplice e intuitiva.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Ho potuto apprezzare la flessibilità della piattaforma nel poter essere customizzata esattamente per quelle che erano le nostre esigenze. Nello specifico sono riusciti a crearci un form con tutti i campi di cui avevamo bisogno nell'arco di pochissimo tempo.

Cons:

Senza un supporto esterno non è così facile da configurare

Vendor Response

Grazie Riccardo per la tua preziosa review!

Replied May 2022

Daniele B.

Verified reviewer

Consumer Electronics

11-50 employees

Used daily for less than 6 months

Reviewed August 2022

Centralino ed altre funzionalità immediatamente disponibili