MiContact Center Business 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

MiContact Center Business

4.2

(5)

Pricing

Pricing available upon request

About MiContact Center Business

Mitel MiContact Center is a hybrid contact center solution that caters to businesses across various industries such as hospitality, healthcare, government, education and service providers. The solution can be accessed via web browsers and also offers a desktop client to the users.

Mitel offers Microsoft Lync-based contact centers, which combine IVR, ACD routing, reporting, monitoring and forecasting. It also offers MiContact Center Live that allows users to access the solution via internet browsers. The outbound contact center included in the package integrates customer relationship management (CRM), campaigning and agent scripting capabilities.

Calls can be configured to meet a certain contact strategy, such as fixing wrap-up time, maximum call back attempts, automated voicemail messages, generating emails to supervisors, moving call data to automatically populate campaigns and set call back priority levels.

Additionally, the solution provides campaign metrics, team and agent performance, dialer performance and list penetration for key performance indicator analysis.

Support is offered via phone and email.

MiContact Center Business Screenshots

MiContact Center Business Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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MiContact Center Business Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of MiContact Center Business
Agent Interface
API
Call Center Management
Call List Management
Call Reporting
Call Routing
Call Scripting
Call Transfer
Chatbot
Chat/Messaging
CRM
Customer Experience Management
Dashboard
Data Import/Export
Email Management
Employee Scheduling
For Call Centers
Generative AI
Interaction Tracking
IVR
Labor Forecasting
Live Chat
Monitoring
Multi-Channel Management
Performance Metrics
Quality Management
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
SMS Messaging
Social Media Integration
Surveys & Feedback
Third-Party Integrations
Workforce Management

MiContact Center Business User Reviews

Overall Rating

4.2

Ratings Breakdown

40%

20%

Secondary Ratings

Ease of Use

3.4

Value for money

4.5

Customer support

4.5

Functionality

4.0

Have you used MiContact Center Business and would like to share your experience with others?

Verified

Reviewer

Mental Health Care

11-50 employees

Used unspecified for less than 6 months

Review source

Reviewed December 2015

Great Phone System with Many Features

I use the Mitel system for our treatment center and it has great functionality for our call center as well as management and supporting staff. We are still new to the system so I haven't unlocked all the features yet, but the system is robust with a lot of room to grow as my company does.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

I love the reporting capabilities and the ability to hot swap from my cell to my desk phone while on a call.

Cons:

Installation for multi-location has been a beast, but may be more related to the contractor than the system

Jackson T.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

Micontact Center Business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy Deployment,Support IVR Routing,Call Back Features and Provides Multimedia Channel Integration

Cons:

Highly Flexible,Support onsite and remote site usage without any vpn

Theresa O.

Verified reviewer

Outsourcing/ Offshoring

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

MiContact Center Business

Mitel Contact Center is a precise and very high-standard IVR system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mitel Contact Center offers an impressive IVR system. I did support Mitel Products and this is one thing that they offer the best.Both the Call structures and PBX features are unaltered.

Cons:

Sometimes the interface is not that easy to understand for first-time users. It needs to have a broad and better understanding of how the tool works and how it can achieve the Contact Center itself.