Puzzel 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Puzzel

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Pricing

Pricing available upon request

About Puzzel

Puzzel is a cloud-based call center management solution designed for midsize and large companies. It offers automatic call distribution (ACD), interactive voice response (IVR), computer telephony integration (CTI), workforce scheduling and reporting within a suite.

Puzzel features multi-channel contact management, which allows users to manage their voice messages, SMS, social media messages, emails. Users can also monitor their message volumes and statistics in real time, and they can administer service changes from within the solution itself.

Puzzel offers integration with different business systems such as Salesforce, Microsoft Dynamics, Oracle and Zendesk. This enables users to provide agents with relevant customer information during their calls. The voice call management functionality includes softphone, outbound dialer, call recording and call back.

Puzzel offers a subscription-based pricing model. The vendor provides an online knowledge base and FAQs as support. Puzzel also provides video tutorials and learning resources on software features.

Puzzel Screenshots

Puzzel Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Puzzel Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Puzzel
Agent Interface
Automatic Call Distribution
Call Center Management
Chatbot
Computer Telephony Integration
Employee Scheduling
For Call Centers
Labor Forecasting
Performance Metrics
SMS Messaging