Metaphor Contact Center 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Metaphor Contact Center

4.0

(1)

Pricing

Starting at $0.01 per month

About Metaphor Contact Center

USAN provides an omni-channel customer engagement solution for midsize organizations to help them manage their contact center operations and deliver personalized customer support via inbound and outbound channels. It enables businesses to handle service requests, bill payments, accounts and more.

USAN supports hosted, on-premise and hybrid deployment models. It supports customer interaction via call, email, text, web and social media. USAN provides automatic call distribution feature that enables automatic call routing to the available agents. The interaction recording feature enables businesses to record calls with customers, search and playback for quality monitoring.

USAN also offers predictive dialer that allows agents to make outbound calls, set automatic calling pace, manage call scheduling and more. The IVR feature allows call centers to record responses and play messages to customers when the agents are away.

The solution protects customer and business information with PCI and HIPAA certifications.

Metaphor Contact Center Screenshots

Metaphor Contact Center Pricing and Plans

Starting price: $0.01 per month

Free Trial

Free Version

Basic

$0.01

per month

No plan information available

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Metaphor Contact Center Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Metaphor Contact Center
Alerts/Escalation
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Call Center Management
Call Scheduling
Call Transfer
Campaign Management
Campaign Specific Caller ID
Computer Telephony Integration
FTC Compliance
Inbound Call Center
Interaction Tracking
Lead Management
List Management
Manual Dialer
Monitoring
Outbound Call Center
Predictive Dialer
Progressive Dialer
Voice Mail

Metaphor Contact Center User Reviews

Overall Rating

4.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.0

Customer support

5.0

Functionality

3.5

Have you used Metaphor Contact Center and would like to share your experience with others?

Sara R.

Pharmaceuticals

Used unspecified for less than 2 years

Review source

Reviewed February 2015

Accelovance

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The product is customizable. The workflow aspect reduces errors made by the contact center agents and allow for more focus on the person on the other end of the line than "clicking the right button." I had a solid relationship with the USAN team.

Cons:

It has limitations to the basic needs/functions of a platform. We have had issues with the dial plan not working our favor and have had some negative impacts. However, that is under review.

Showing 1 - 1 of 1 Reviews