Collabit 2026: Benefits, Features & Pricing

My overall experience is positive the software has really helped streamline processes and the team are quick to respond to queries. It was hard work to set up but the team at Collabit really helped make it as painless as possible.

Our experience over the last couple of years working with Collabit has been a positive one. We have worked with them to develop a system that fits our needs and their dedicated support team have allowed us to roll the system out to our business efficiently. We look forward to our continued work with them.

I am writing to share my dissatisfaction with the Collabit Software we purchased in July, which has yet to function as promised. We signed up in good faith and paid £1,750.00 based on assurances from you that the system would meet our needs. Unfortunately, this has not been the case. The primary issues we are facing include: Initial training: Your training was unacceptable, the first training session went nowhere (it was like your staff were stalling to organise the system), the second call was two weeks later (again it was not showing us anything), the third call was two weeks later, I raised this immediately to let you know we did not have a year to plan the software, we were led to believe by you that the system was out of the box and working 98%, what came clear with the training that you were writing the software from scratch, this did not work for us, we did not have the time for this. Inability to Complete Invoices: The software consistently fails to allow us to generate invoices, each time we call customer support, no solution from customer support, message sent to you with no response. Non-functional Parts System: The parts management feature is inoperative, unable to search by part numbers and description is limited in size making it impossible to see correct part, This is causing further disruptions to our workflow. Ineffective Support: Our attempts to resolve these issues through your support team have been unproductive. The representatives we have spoken with seem unable to address the ongoing challenges we are facing. This is causing further disruptions to our workflow. Technicians unable to add parts: Our business is attending breakdown to machines with 100's of working parts, your system/workflow requires the assumption of parts to enable the engineer to add parts, otherwise the engineer is unable to select a part (from his van) and add to job. This is causing further disruptions to our workflow. Unable to add parts post inspection: Once the job is complete from the technician, we are unable to add parts to the job from the office. This is causing further disruptions to our workflow. Unable to search parts by part number: This was raised to your support team, and they confirmed this was how the system works, this was then denied by you. You or your support team is not competent with the system. This is causing further disruptions to our workflow. Supplier Invoices unable to add to system: Your workflow forces us to add supplier invoices to Collabit and then add again to Xero; this is not what we discussed. This is causing further disruptions to our workflow. Unable to mark invoices as paid: This was discussed at the sales point and now we are told this is not possible. This is causing further disruptions to our workflow. Inability to Complete Invoices: 4 months on and we still can't create an invoice, the last time we spoke to your support team they could not help, they passed the issue to you for resolve, and we had no response after 48 hours. This is causing further disruptions to our workflow. Setting up customers, repeat information multiple times: Your system forces us to add the same customer data four times, Customer-Site-Contact-Contract, this is not efficient and impractical due to the time it takes. This is causing further disruptions to our workflow. Workaround/default contracts: Adding contract manually to every job is a waste of time and does not work in any company, your system is outdated or poorly designed. This is causing further disruptions to our workflow. Unable to create a simple part invoice, Workaround via quote screen: This should take seconds to complete, customers and our staff cannot spend time duplicating data in the system. Nominal Quote issues: Each time we attempted an invoice we were met with issues, Nominal codes were never inputted correctly, along with suppliers and customers. Each time stopping the system from working.

Overall Collabit was extremely useful and it has revolutionised my work structure

Excellent

Overall the experience we have with Collabit is good. If there is any training required or any day to day issues found Collabit Support are always happy to help and go through the system to rectify.

Overall communications, training and set up was done with ease. Collabit are efficient and respond within a timely manner.

Overall I’ve had a very positive experience with collabit, it has been very successful within my workplace

When the system was working well, it was smooth and easy and it help increase productivity and efficiency in work flow. It was easy to teach new starters because the system interface was user friendly.

Rather good to be honest. The support of the Collabit team is outstanding