IT Portal 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if IT Portal is right for your organization?

Our Document Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

IT Portal

4.5

(22)

Pricing

Starting at $20.00 per month

About IT Portal

IT Portal is a cloud-based document management platform used by IT departments and professionals across the globe. It provides flexible features that provide online and offline access to various types of saved documentation. IT Portal can be used to access and share agreements, forms, checklists, plus many other types of files. Additionally, this solution offers a browser-based plugin that allows users to securely search for credentials and passwords without having to log into IT Portal.

IT Portal Screenshots

IT Portal Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

Basic

$20.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

IT Portal Features

Popular features found in Document Management
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Classification
Document Editing
Document Generation
Electronic Signature
File Conversion
File Sharing
Third-Party Integrations
Version Control
More features of IT Portal
API
Approval Process Control
Asset Categorization
Asset Library
Checklists
CMS Integration
Commenting/Notes
Content Management
Customizable Templates
Data Import/Export
Documentation Management
Document Capture
Document Management
Document Review
Document Storage
File Management
File Recovery
File Transfer
Forms Management
For the IT sector
Full Text Search
Image Library
Mobile App
Offline Access
Password Management
Process/Workflow Automation
Search/Filter
Secure Data Storage
SSL Security
Task Management
Templates
Workflow Management

IT Portal Integrations

Lucidchart

Microsoft SQL Server

Passportal

PSA

Gliffy

Atera

See all 8 integrations

IT Portal User Reviews

Overall Rating

4.5

Ratings Breakdown

64%

23%

Secondary Ratings

Ease of Use

4.1

Value for money

4.3

Customer support

4.5

Functionality

4.1

Levi U.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for less than 2 years

Reviewed December 2022

Great product, great team!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility is great. The support team is brilliant and very responsive.

Cons:

There is no non-latin language support at the moment.

Reasons for choosing IT Portal

The flexibility of data input, reporting and price.

Dean E.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Reviewed February 2025

Long time client, overall positive

Pretty good. Ive been here for years, since early v3. Its good to see that improvements are made. Support has been great when I have needed it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It stores everything. We use it for all internal and client facing documentation and SOP / KB's. It has integrations with most of our platforms. Support is good, even to the point of implementing features as I request them.

Cons:

Theres not really a lot. Sometimes it is hard to find options in the settings. I don't often have to go through those settings so finding something seems to be difficult. A search in the admin settings would probably help (not just the filter on the mail heading, something that searches through all the settings) Billing is annoying. It needs a delay added. If i add a user by mistake and instantly remove it, or if a staff member leaves and i remove them but they are replaced on the same day. Then there is multiple reductions and additions on the same day in the bill. It makes the invoice very hard to read. Adding a delay to calculate the user counts at the end of the day would be better. So adding and removing doesnt trigger multiple items on the invoice.

Reasons for choosing IT Portal

At the time, i was small. they had minimum numbers to purchase, and was more expensive then. I think the prices are about the same now. I have also looked at Hudu after having SI Portal. It does look prettier and was cheaper, but the change over would be a nightmare.

Joseppee D.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

Good Product but needs a bit of work.

Overall has helped get all my password, diagrams location and assets organized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall is a good product and like the interface, would like to be able to customize or create custom fields in the general tab. I use templates but they do not always work properly. I do like that it is a documentation and password manager both are great together use it everyday.

Cons:

Could be improved but overall is a good product.

Reasons for choosing IT Portal

For the price and features I need document and password management.

Reasons for switching to IT Portal

Passportal was from Solarwinds, software really never worked support and sales are horrible. No wonder they changed their name to N-able, they called me to see if I wanted to sign again told them I will never do business with a company like N-able.

Vendor Response

We are happy to hear you had a good experience with IT Portal! We value your input and encourage you to let us know more details about your experience with us.

Replied February 2022

Alberto S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed November 2024

The difference between an hobby and professional

It's allow us to manage the IT information in a better way, and share the knowledge with our customers, increasing the value of our service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1 Made for MSP 2 Quite comprehensive (feature rich) 3 Affordable pricing

Cons:

- Chaotic, not linear, not uniform - Sometime the same feature is implemented differently based on the object - Absence of a real reporting system to obtain an offline readable and dense documentation.

Reasons for choosing IT Portal

First of all IT portal was "good enought" Second it was abortable Third we where tired to write all down in a gogole site, one for each customer

Dominic L.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed February 2022

A great solution, not too expensive.

IT Portal is a daily operational tool for us. We use it each time we need to login into a customer system, have to recover a username or login. we keep file and backup config within each device, for each customer. Some customer have access to their data directly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The pricing is good for a small team. It's responsive, quick, stable. Easy to setup and provisionning for customer. Information is quickly reachable with the browser extension plugin.

Cons:

More training video, with more exempe would be more easy to understand what section is and how it's intendent to be use. Some way to view file inside the portal than have either choice to download or view in web browser. More customizable forms, categories/class, devices, that we can remove what is not needed. Improvement and add control on the ip restriction / mfa / security with the possibility of mixing some security feature.

Reasons for choosing IT Portal

Mainly for the cost, web hosting, security feature, the overall maintenance cost that a customized made system. The possibility of integration with our current RMM at that time.

Cameron G.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

IT Portal provides excellent functionality and value

Since we deployed IT Portal, and mandated staff keep it updated, we have not looked back. It has allowed us to properly document our clients networks, not to mention our own, and integrations continue to improve and expand.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I consider IT Portal a full fledged IT Documentation product. I find the pricing to be reasonable, and functionality and stability to be top notch. They continuously develop the Portal so new functionality is added pretty much monthly. Most of the time, the Portal responds quite quickly on a server that is far from a high resource system.

Cons:

I would like to see the relationships functionality beefed up a bit more. I would like to be able to add more details to the nature of the relationships than is currently possible at the time of this review.

Reasons for choosing IT Portal

Primarily on cost. At the time, IT Glue was considerably more expensive than IT Portal and I did not feel there was enough difference in functionality to justify that difference.

Reasons for switching to IT Portal

At the time, Bizdox development and support seemed to be pretty much frozen. We had used it heavily, however we could not just wait around to see what would happen with all of our information. We felt we needed to move such an important function to a more viable vendor.

Terry S.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

A product every MSP should be using

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having compared to IT Glue in this space it made sense due to us being a nimble MSP to opt for this solution. Support has been excellent, taking on any feedback or bugs within the software. Quickly patched and any concerns are quickly actioned. Product has proved useful in helping win clients over. Highly recommend to anyone looking at an IT documentation portal.

Cons:

IT Glue has the facility of running of what are known as run books, PDF documents that can be handed to a client when offloading. This product doesn't have this feature, not exactly a deal breaker but something to consider.

Reasons for choosing IT Portal

Seemed to be the easiest to implement without any silly onboarding fees.

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

Cost effective MSP Documentation management system

Overall very happy with the product .

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Constantly innovating and adding functionality. Feature rich. Can use on premise or cloud version which was key for our organization. Most competitors are cloud only. Nice integration with other PSA and RMM solutions. Must more cost effective than competitors.

Cons:

Updates break functionality at times. The company is generally quick to release fixes.

Reasons for choosing IT Portal

Good balance between features and price. Also on premises option was required at the time of purchasing the product.

Vendor Response

Thank you for the review and for taking the time to share your feedback with IT Portal. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.

Replied February 2022

Garrett T.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

Good option for documentation

Overall, our experience with IT Portal has been good. Search has been improved since we first adopted it and the interface has been recently updated. Still a good value for anyone who needs this type of platform.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The feature set for the price is a very good value. We use it mainly as a secure documentation portal to store details on networks, software licenses, contracts, etc. Compared to other products we trialed, we felt that the license cost, included templates, and ease of use was a better value than competing products like IT Glue and faster to get up and running.

Cons:

We integrate with RepairShopr to import assets. This works ok, but integration could be better.

Reasons for choosing IT Portal

Cost, ease of setup and adoption.

Tyler G.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

A great place to brain dump

The company themselves has been great to work with. Their support is super responsive and helpful fixing bugs or adding in feature requests. The price is really good to which helps ease the burden on some of the issues that crop up. I really feel like they are trying to have a great product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is really well laid out and has a ton of features and customization. It's great knowing we have a centralized place to put all of our data and that it is all going to be entered with consistency.

Cons:

It feels slow at times and not quite as zippy as compared to the other programs that we retrieve information from. It can also feel a little clunky at times. Sometimes thing will break after an update that has been working really well.

Reasons for choosing IT Portal

The level of built-in templates (which IT Boost did not have) and the level of customization that it had (which IT Glue did not). Their prices are really reasonable as well.

Reasons for switching to IT Portal

It was difficult to share a OneNote document between the team as we grew. Things were not always consistent with how they went in either. We needed more structure.

Showing 1 - 10 of 22 Reviews

See All Reviews