Khoros Communities 2026: Benefits, Features & Pricing

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Overview
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Pricing and Plans
Features
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User Reviews

Overview

Khoros Communities

4.3

(10)

Pricing

Pricing available upon request

About Khoros Communities

Khoros Communities is a community management platform for large enterprises to host and manage peer-to-peer spaces, enabling customers to post queries, search content, and share experiences. The software facilitates brand development by integrating authentic and trusted content into the customer experience as well as nurturing connections and engagement with pre-existing customers.

The platform accelerates customer query resolution time and develops brand affinity by transforming customer interactions with a brand into digital learning experiences. The interactive platform enables customers to search and discover within the content, as well as share knowledge within the community.

With Khoros Communities, brand managers can foster customer engagement and participation through forums, quizzes, gamification, and blogs, providing multiple channels for customer engagement and contribution. Users can also enable commenting and question features within the platform, so customers can share experiences and contribute to the knowledge base. Customer performance and engagement reports can be generated to identify top contributors and support interactions can be moderated and monit...

Khoros Communities Screenshots

Khoros Communities Pricing and Plans

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Khoros Communities Features

Popular features found in Customer Engagement
Communication Management
Customer History
Feedback Management
Live Chat
Multi-Channel Communication
Reporting/Analytics
More features of Khoros Communities
API
Chat/Messaging
Churn Management
Commenting/Notes
Content Creation
Content Management
Customer Experience Management
Customizable Branding
Discussions/Forums
Engagement Tracking
Gamification
Group Management
Ideation
Knowledge Base Management
Moderation
Personalization
Reporting & Statistics
Search/Filter
Tagging
Website Management

Khoros Communities Integrations

SAP Customer Experience

Salesforce Sales Cloud

Salesforce Marketing Cloud

Khoros Communities User Reviews

Overall Rating

4.3

Ratings Breakdown

40%

50%

10%

Secondary Ratings

Ease of Use

4.1

Value for money

4.0

Customer support

4.2

Functionality

4.2

Have you used Khoros Communities and would like to share your experience with others?

Allison F.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Using Lithium? Consult an expert!

Originally we started out using Lithium Communities, with our prepaid brands Boost & Virgin, after a very successful launch, we made the decision to move our 12 year old Sprint Community, over to Lithium. Initially the primary purpose for all Communities was call deflection. More recently we have begun to use it to improve our customer experience. The online Communities have had nothing but positive impacts on ROI. We have seen significant increases in Visits, Call Deflection, Engagement, Self-Service. If you would like more detail, please read about our Social Support success at https://lithosphere.lithium.com/t5/Lithy-Awards-2018/Lithys-2018-Sprint-Social-Support-Champion/cns-p/489438

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Configurability. There are so many tools, features and functions, that you can easily customize your community to meet your industry needs. Ease of use. Out of the box both users and admins can easily begin using the Community, but it also offers more technical options, and training for everything. SEO. The entire Community is built for optimization, tags, labels, the ability to create custom search, titles, text & canonical URLs.

Cons:

Overall I am very satisfied, as with any tool there is always room from improvement or change, every company has specific needs, so these are a couple of things that would benefit me. Search. The internal search tool works good, but there is room for improvement. Lithium is currently working on enhancements, so I am looking forward to the new changes. Surveys. They have a great survey tool, but I would love to see an enhancement that would allow agents/community managers to respond to customer survey responses. This is probably an industry thing, but our customers tend to use the survey tool as a complaint box.

Verified

Reviewer

Internet

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2020

Too little too late for Khoros Communities

Overall, it ushered our org into the 21st century in terms of support and it did the job. But now, as online communities are scaling due to COVID, automation is key and that's where it's lacking. Time is money and Khoros's direction in terms of growth is about 6 months behind what other platforms are doing; we can't afford to wait for Khoros to catch up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The metrics dashboard is very impressive and I get so much insights from it. Very well done!

Cons:

The ROI is low as it's very expensive and they didn't make any updates on communities for a couple of years after they went through a few acquisitions and started focusing on social media support. The platform is robust and flexible...with a catch...which is to either have an in-house developer team to support you or use Khoros's technical consultants = more $.

Reasons for choosing Khoros Communities

At the time, they offered us a good deal. But that cost grew and grew each year to the point where it was over $200k per year with minimal improvements/updates/changes to the product. Totally unreasonable cost now.

Verified

Reviewer

Non-Profit Organization Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Needs HIPAA compliance

Great user community. It's very technical. Things move very slowly and ideas take a lot of time to get included

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mobile responsive. Can do many things from your phone

Cons:

Very techy.Slow to deliver AuroraExpensive

Reasons for choosing Khoros Communities

Migration of all data

Reasons for switching to Khoros Communities

Jive was depreciated by Lithium/Khoros

Verified

Reviewer

Broadcast Media

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Six years with Lithium Communities

I'm overall very happy with my experience so far with Lithium. We've recently extended our contract, can't show higher praise than that.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's feature rich. All main discussion styles are represented (Ideation, Knowledgebase, Discussions etc.). Pretty much zero downtime in all the years we've been a customer. Excellent success support services to help you get the most out of the product.

Cons:

If I'm picky, a slight change of focus towards Publisher in the last year or so. Has community innovation suffered? It's also definitely not the cheapest platform out there but we've found (via extensive research) that it's the best.

Karenny P.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Review source

Reviewed February 2018

The power of the web become the best complete community experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think the highlight of Lithium is the ability to have an instant response, at any time of the day or night. As the server tends to work 24/7. I deeply enjoy the direct connection through social channels, which gives me the ability to see an overview of my entire network. It has an excellent integration between forums and knowledge base. It easily converts a good publication in the forum into a KB article that will help the community forever. There are also many excellent functions, such as accepting an answer as a solution, giving prestige and things like badges. Lithium allows you to leverage your community to easily agglutinate the complementary support of sources and guides for your other users.

Cons:

We use a personalized version of it, therefore our experience may be different, but there are many inconsistencies and difficulties. For example, if two users have the same email address, it is difficult to change or delete one. That kind of things.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed December 2017

Good experience , it´s a powerfull tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility (forum, blog, Knowledge Base, etc..). We can create differents communities with the same tool.

Cons:

The URLs aren´t friendly so We think it isn´t good for the SEO. With a URL friendly the visits could increase.

Verified

Reviewer

Real Estate

Used weekly for more than 2 years

Review source

Reviewed May 2018

Great Software To Manage Community

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lithium allows us to have 1-1 conversations with with our active consumer base, and also allows them to have interactions with one another.

Cons:

I honestly can't say anything that i dislike about this software. However, my least favorite part of any software is integration.

Viviana R.

Verified reviewer

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2017

a great help

it allows to reach a greater number of users in an easy and fast way

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

is a great tool that facilitates social interaction on different platforms and with potential users

Cons:

it could improve in refining the searches and increasing the limit of texts and images, however it has a great variety of functionalities

Verified

Reviewer

Retail

Used weekly for less than 12 months

Review source

Reviewed July 2018

Easy enough to use for beginners and intermediate users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lithium is a great social media management tool. It is easy to get started and makes its convenient to monitor multiple social media platforms at once.

Cons:

I think it has been a great platform so far. No complaints. Easy enough to use for beginners and intermediate users.

Tharsanan K.

Verified reviewer

51-200 employees

Used other for free trial

Review source

Reviewed December 2017

lithium community best for commercial support

this product may introduce some kind of chatbot applications. soo that users easily interact with the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User interface and features that they are providing are very good. Quick response when we need a representative support. representatives are very friendly and wise enough to clear our doubts.

Cons:

I don't see any problems with the product. only thing we want to consider is when taking the decisions regarding to the suggestion we have to consider what we really need and what is our unique problem. some times the suggested solution by the product may be very abstract so we have to consider what is our real problem and take decisions according to them.

Showing 1 - 10 of 10 Reviews