CommUnity 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CommUnity

4.1

(12)

Pricing

Starting at $2,500.00 per year

About CommUnity

CommUnity is designed for the modern member-based organization that wants to foster lasting relationships with fellow members and the organization.

This intuitive online community platform allows users to socialize, learn, and collaborate with members.

The community platform allows users to easily host a dedicated site to deliver value through the use of content, forums, badges, videos, and more.

CommUnity Screenshots

CommUnity Pricing and Plans

Starting price: $2,500.00 per year

Free Trial

Free Version

Basic

$2,500.00

flat rate, per year

No plan information available

CommUnity Features

Popular features found in Community
Access Controls/Permissions
Alerts/Notifications
Chat/Messaging
Communication Management
Content Management
Feedback Management
Ideation
Member Directory
Mobile Access
More features of CommUnity
Activity Dashboard
Activity Tracking
API
Contact Database
Customizable Branding
Discussions/Forums
Document Storage
Engagement Tracking
Event Management
Gamification
Group Management
@mentions
Moderation
Multi-Language
Reporting & Statistics
Single Sign On
SSL Security

CommUnity Integrations

Blackbaud CRM

Blackbaud Luminate Online

MemberClicks

ThreeSixty

WildApricot

CommUnity User Reviews

Overall Rating

4.1

Ratings Breakdown

42%

Secondary Ratings

Ease of Use

3.8

Value for money

3.6

Customer support

4.3

Functionality

3.8

Have you used CommUnity and would like to share your experience with others?

Aditya k.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2021

Personify- A go to product

Overall it has been really helpful and easy to work daily on this. It has made the work simple to do and also any new user can grab its functionality quickly

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

A very easy to use and reliable product for configuring and creating lists for campaign targeting. List created using queries are very easy to migrate through DDP in personify to get final segments to target for marketing or other purpose.

Cons:

Some automating features would have helped like recreating the same list using a single function rather than creating multiple list using copy function.

Verified

Reviewer

Non-Profit Organization Management

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Rough price point

Previously 4

Personify as a company works to nickle-and-dime the customers. They require CEP hours, and if we hit the maximum the customer manager will refuse to answer calls or emails until the next month. They don't really go above and beyond. It might be tolerable if they had a superior product, however it is hard to use and hasn't met all of our needs.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 4

Customer support

Previously 5

Functionality

Previously 4

Pros:

The Personify Community worked decently for our organization, and was scalable for us.

Cons:

The cost of the software is more expensive than what we had anticipated. In addition, progress on updates that we had requested was slower than what was promised.

Verified

Reviewer

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2018

Loved our project manager | Disliked the admin user experience

Served it's purpose for the organization's online community at the time, but would choose a different online community solution now.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It served its purpose as the online community for our organization, which was very group-based. I think it was the cheaper option that the organization went with at the time, but there are other platforms that far out-perform it at similar price points now. I really, really enjoyed working with our Project Manager. He came prepared to our weekly calls, had innovative ideas, was very responsive and helped with compiling data for important presentations.

Cons:

I can't express how much I disliked the admin/back-end interface. It was extremely difficult to navigate, not intuitive, cluttered and just plain not user friendly. It didn't look anything like the member-facing view, so I was constantly switching between browser windows to see "my view" vs "their view" and trying to hunt down the changes I made. It was exhausting! I consider myself tech savvy and have picked up other platforms far more quickly. I inherited it from a previous employee, so perhaps if you're part of the project and building the community from the ground-up, it makes more sense. Definitely not friendly for newbies. Members had difficulty navigating it as well - particularly when it came to updating their profiles. I'm thankful for our great PM because the community wouldn't have survived otherwise!

Joey B.

Verified reviewer

Education Management

10000+ employees

Used daily for less than 2 years

Reviewed August 2021

Maximized Engagement Opportunities for Members

Personify Community allows us to engage our members wherever they are whenever they want, which gave us the unique opportunity to engage during COVID-19.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is easily customizable using CSS and HTML which allowed us to customize it to our "look".

Cons:

Integrations with other products are limited.

Reasons for choosing CommUnity

Customization and P360

Sheila J.

Verified reviewer

Higher Education

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2019

Satisfied: 6 years and counting

Among many benefits, the reduction of individualized emails has given our team more time to focus on other aspects of business. There has been a significant impact on our communications team by eliminating the need for email campaigns.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our online-closed community has become our primary source of communication with clients, collectively and individually. The software provides our clients with greater ROI by giving them direct, immediate access to vetted resources. Before using the software, clients engaged with a limited number of staff members. Now, they have access to all our subject matter experts through discussion forums and private messaging. Clients also benefit through engagement with other customers using the platform.

Cons:

I would like to see improvements on how notification settings are managed throughout the community.

Aman K.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

A great tool to save your time

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features of this tool is very simple and intuitive and very user friendly. Connecting it with the DB is also very easy for creating the segments through the query or through the csv files.

Cons:

It takes a lot of time to process the query and give final segment result.

Jessica M.

Verified reviewer

Non-Profit Organization Management

1001-5000 employees

Used weekly for more than 2 years

Reviewed August 2021

Community is Everything

Overall its been great to use the community for various business units to have private discussions and share news.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it is visually friendly for business professionals. very secure, etc.

Cons:

The advanced areas within the backend that it takes to make updates to pages. Organized but could be organized better/easier.

Alison F.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Reviewed August 2021

Helpful Tool to Build COmmunity

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of the back end - it's pretty user-friendly. A lot of components are customizable as well, which helps in building out our community.

Cons:

There are certain limitations to graphics that can be used or the layouts of the pages.

Rebecca B.

Non-Profit Organization Management

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Perfect for our purpose

This was a work in progress that has blossomed and really helped us create a community for our users that is extremely useful and very user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software gives us the ability to customize to our needs. They are very helpful in working with us a client and making this easy for our users.

Cons:

Not really a con anymore, but it was not as user friendly in the past as it is now.

Maggie L.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed October 2019

Works well enough

It's easy to keep all projects and conversations in one place

Ratings Breakdown

Ease of use

Functionality

Pros:

I liked that the projects were grouped by topics.

Cons:

Email replies didn't move directly into Personify. The dashboard has the latest conversations from people in other companies (I don't really need this). I think other conversations should be grouped as well. I would prefer my dashboard to be a visually user-friendly snapshot of what I'm doing in the platform.

Reasons for switching to CommUnity

Changed jobs.

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