Does ServiceTitan offer a free trial?

ServiceTitan doesn't offer a free trial or free version. The company provides customized pricing based on business needs rather than a standard package. Interested businesses typically receive a personalized demo to see how the software would work for their specific operation before making a purchasing decision.

Is ServiceTitan suitable for small businesses?

While ServiceTitan can work for smaller operations, it's best suited for established businesses with 11+ employees. The comprehensive feature set delivers the most value when used by companies with multiple technicians, office staff, and a steady customer base. Some reviewers mention the price point is high for very small operations, but they also note the cost becomes worthwhile as a business grows.

Can ServiceTitan integrate with other software?

Yes, ServiceTitan offers several key integrations with financial and operational tools. The platform connects with QuickBooks and Intacct for accounting, helping businesses manage finances in one place. ServiceTitan also integrates with customer financing options and Local Services Ads from Google. The software serves as a central hub where businesses can connect various aspects of their operations.

Is ServiceTitan secure?

ServiceTitan provides cloud-based security for business and customer data storage. The platform allows companies to set user permissions that control which team members can access specific information or perform certain actions within the system. Customer data is stored securely on ServiceTitan's servers, allowing authorized access from anywhere while maintaining security standards.

How do businesses use ServiceTitan?

Trade companies use ServiceTitan to manage operations from booking through payment. Staff schedule technicians while tracking real-time job status. Technicians access customer history, create estimates, and process payments on-site while managers track metrics to identify improvement areas. The software helps create recurring revenue through maintenance agreements and optimize marketing by tracking lead sources.

Updated May 6, 2025 at 11:44 PM

ServiceTitan 2026: Benefits, Features & Pricing

Written by Laura Burgess

Content Analyst

Edited by Caroline Rousseau

Senior Editor

Wondering if ServiceTitan is right for your organization?

Our Field Service Management Software selection experts can help you in 15 minutes or less.

On this page

Our Summary
Screenshots
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions
Popular Comparisons

Our Summary

ServiceTitan

4.3

(321)

FrontRunner 2026

Pros:

Continuous updates
User-friendly interface

Cons:

High cost
Feature limitations

Pricing

Pricing available upon request

What is ServiceTitan:

ServiceTitan is field service software for trades like HVAC, plumbing, and electrical businesses. It combines scheduling, dispatching, invoicing, customer management, and reporting in one system. Technicians access job details via mobile while office staff manage operations.

Why we like ServiceTitan:

ServiceTitan stands out as the best tool for HVAC services in our lists of the best service dispatch and best field service software for 2025. With an overall rating of 4.4/5, users praise its job management, scheduling, and customer database features. Reviews highlight its excellent reporting tools and customization options that grow with businesses.

Who should use ServiceTitan:

ServiceTitan fits established trade businesses ready for comprehensive software. It serves HVAC, plumbing, electrical, and water treatment companies. Most users (76%) have 11-200 employees, making it ideal for small to midsize operations seeking better visibility, customer communication, and streamlined processes.

ServiceTitan Screenshots

ServiceTitan Overview

ServiceTitan is a cloud and mobile-based platform for residential and commercial field service businesses. The solution helps boost team productivity and deliver real-time insights.

ServiceTitan supports technicians handling operations in irrigation, commercial septic, water treatment, audio/visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep and related industries. KEy features include dispatching, call recording, automated checklists and more.

ServiceTitan Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Starter

Pricing available upon request

Plan includes:

Proposals
Quotes
Service Agreements
Scheduling
Dispatch
Leads
Call Recording
Technician App
Inventory App
Equipment History

Essentials

Pricing available upon request

Plan includes:

Mobile Estimates & Invoices
Payroll Management

The Works

Pricing available upon request

Plan includes:

Configurable Payroll
Advanced Reporting
Commission Tracking
Customizable Memberships

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Compare Pricing

Compare pricing across our most frequently recommended Field Service Management products.

Software options

Starting price*

User rating

Housecall Pro

$79.00 per month

4.68(2736 reviews)

841

recommendations

FieldAware

$70.00 per month

3.39(66 reviews)

343

recommendations

Sera

$399.00 per month

4.43(23 reviews)

310

recommendations

JobNimbus

$300.00 per month

4.59(480 reviews)

185

recommendations

BiznusSoft Field Service

$75.00 per month

4.64(18 reviews)

175

recommendations

*Defined as the price above any available free plan

ServiceTitan Features

Drawn from insights across 321 verified reviews, we've outlined ServiceTitan's best and worst rated features and how they stack up against the average rating.

ServiceTitan's score

Category average

ServiceTitan's Best Rated Features

Job Tracking

4.89

4.14 category average

Project Management

4.71

3.87 category average

Real-time Scheduling

4.59

4.40 category average

ServiceTitan's Worst Rated Features

Workflow Management

2.86

4.34 category average

Timesheet Management

3.0

3.79 category average

Inventory Management

3.14

3.57 category average

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of ServiceTitan
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
API
Appointment Scheduling
Audit Trail
Automated Scheduling
Availability Management
Bid Management
Budgeting/Forecasting
Budget Tracking
CAD Tools
Calendar/Reminder System
Change Order Management
Chemical Usage Tracking
Client Tracking
Commercial
Commercial/Industrial
Commission Management
Compliance Management
Confirmations/Reminders
Construction Tracker
Contact Management
Contract/License Management
Contractor Management
Cost Database
Cost Estimating
Cost Tracking
CRM
Customer Database
Customer History
Customer Management
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Management
Document Storage
Electrical Estimating
Electronic Payments
Email Marketing
Employee Management
Employee Scheduling
Equipment Maintenance
Equipment Management
Equipment Tracking
Estimating
File Storage
Fitting Management
Fleet Management
For AEC Industry
For Carpet Cleaners
For Commercial and/or Industrial Electrical Contractors
Forecasting
For Handyman Industry
For HVAC Companies
For Lawn Care
For Locksmiths
For Pest Control Companies
For Plumbing Industry
For Residential
Groundskeeping Management
Incident Management
Inspection Management
Inventory Control
Inventory Tracking
Invoice Management
Irrigation Tracking
Job Costing
Job Management
Job Scheduling
Job Tracking
Labor Rates
Lead Management
Location Tracking
Maintenance Scheduling
Marketing Automation
Mobile App
Monitoring
Multi-Location
Onboarding
Online Booking
Payment Collection in the Field
Payment Processing
Payroll Management
Pest Activity Tracking
Pesticide Usage Tracking
Photo Capture
Preventive Maintenance
Progress Reports
Project Billing
Project Management
Project Tracking
Purchase Order Management
QuickBooks Integration
Real-Time Data
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Resource Scheduling
Risk Management
Sales Approval
Sales Pipeline Management
Sales Reports
Scheduling
Self Service Portal
SMS Messaging
Supplier Management
Takeoff
Task Management
Technician Management
Third-Party Integrations
Timesheet Management
Time Tracking
Visual Assemblies
Warranty Tracking
Website Integration
Workflow Management
Work Order Creation
Work Order Management

ServiceTitan Integrations

Based on 321 verified reviews, we've identified products most frequently integrated with ServiceTitan.

QuickBooks Desktop

Integration rated 5.0 from 6 reviews

QuickBooks Online

Integration rated 4.5 from 6 reviews

Zapier

Integration rated 3.8 from 5 reviews

Dialpad

Integration rated 5.0 from 2 reviews

pulseM

Integration rated 4.5 from 2 reviews

GPS Insight

Integration rated 2.5 from 2 reviews

See all 30 integrations

ServiceTitan Key Sentiments

We analyzed 321 verified reviews for ServiceTitan to find out what actual users really think.

Most Positive Sentiments

Customer support

76% Positive

8% Neutral

16% Negative

Users appreciate ServiceTitan's customer-centric approach, noting that the company listens to their feedback and continually improves the product. They find the customer support responsive and helpful, making transitions and daily operations smoother. Additionally, users value the modern design and features that enhance customer service and overall efficiency.

Customer tracking

62% Positive

26% Neutral

13% Negative

Users value ServiceTitan's service software for its comprehensive tracking capabilities, including KPI and marketing tracking. They find the platform effective for managing various business aspects, from reports and accounting to marketing campaigns. Additionally, users appreciate the integration with phone lines and the ability to track marketing effectiveness, which helps optimize their strategies.

Service operations

61% Positive

27% Neutral

12% Negative

Reviewers are pleased with ServiceTitan's comprehensive service software, which supports various aspects of service company operations. They highlight the positive impact on customer satisfaction and the helpfulness of the customer support team. Users also appreciate the software's ability to streamline daily tasks and enhance overall business efficiency.

Least Positive Sentiments

Invoicing

33% Positive

15% Neutral

52% Negative

Users appreciate ServiceTitan's easy-to-use platform for invoicing, which simplifies customer communications and access to past invoices. They find the modern design and straightforward functions helpful for efficient invoicing. However, users encounter issues with invoice functionalities, management, and adjustments, which complicate the billing process and lead to dissatisfaction.

Customer calls management

40% Positive

33% Neutral

27% Negative

Users find ServiceTitan's customer notifications and call recording features beneficial for managing customer interactions and training staff. They appreciate the automated reminders and notifications, which help reduce missed appointments and improve communication. However, users face challenges with the call answering service, customer service responsiveness, and invoice integration with QuickBooks, leading to frustration.

Reporting

44% Positive

38% Neutral

19% Negative

Users appreciate ServiceTitan's reporting features, including custom reporting and insights that help manage their business. They find the dashboard and automated reports useful for tracking performance and making informed decisions. However, users desire more flexibility and clarity in reporting options, as they sometimes struggle to create complex reports and find specific information.

ServiceTitan User Reviews

Overall Rating

4.3

Ratings Breakdown

70%

15%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

4.0

Functionality

4.2

Logan M.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used daily for more than 2 years

Reviewed October 2025

ST- Honest review

Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally.

Cons:

The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money.

Heather K.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed March 2026

I would highly recommend Service Titan

My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service particularly that of [sensitive content hidden]- We have had several CSM, but [sensitive content hidden] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey!

Cons:

The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill.

Reasons for switching to ServiceTitan

More options, better platform and room to grow.

Pamela M.

Verified reviewer

Construction

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Super Happy Customer!

Great!! Customer service is still amazing and they are ever evolving to their users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is superlative! Privileged to be a part of their product advisory group seeing new ideas, sharing thoughts and suggesting new things that are actually considered. They care about the users.

Cons:

Needing custom reporting across areas within ServiceTitan that currently isn't available although they are working on it.

Reasons for switching to ServiceTitan

Our old system was so antiquated and we were lagging in the industry as a result of it.

Verified

Reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2026

Hate to love it, Love to hate it.

It's very much a love-hate relationship. Like Pizza and ice cream when you're on a strict diet and lactose-intolerant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently

Cons:

ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations.

Reasons for choosing ServiceTitan

More features and familiarity with the platform

Reasons for switching to ServiceTitan

Needed a more robust platform, ServiceTitan offered online scheduling

Lisa J.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Reviewed February 2026

The Titan of Service, ServiceTitan

Overall I would recommend this product to anyone who runs a HVAC company or service industry company and want to stay on top of your business and customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use ServiceTitan for everything from taking the phone call to creating the job to dispatching my techs to accepting payments and batching over to QBO. Their reports also help to keep me updated on unsold estimates and sales for my techs. I feel my information is secure and have no worries of my customer's information being hacked.

Cons:

I only say this because it was hard at first on getting hands on support through customer service, but after that I find customer support to be helpful when I do have questions or issues to arise.

Reasons for switching to ServiceTitan

Could not fulfill all the needs I needed to run my company successfully

Janeth M.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Reviewed February 2026

Better late than Never!

So thankful my [sensitive content hidden] trusted me with the leap to transition. We know more about our business - good and bad - and we can now see all the ways we need to improve or HAVE inmproved!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love being able to easily schedule a job, track cost and expenses while at the same time maintaining KPS's! Service Titan has been a game changer for us and business.

Cons:

I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more.

Reasons for switching to ServiceTitan

Support, old and out of date product, very basis

Mike B.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed March 2026

ServiceTitan Support are the rock stars of the software

Overall we have had a positive experience with ST. We are approaching year 3 and are sticking here.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ServiceTitan let us consolidate software, and their ongoing support is fantastic the onboarding and continuing support has made this switch much different than others.

Cons:

Price, and somewhat restrictive when it comes to reports. We would also like a more intuitive user experience in certain areas of the software.

Reasons for choosing ServiceTitan

Reviews, and referrals from other service companies

Reasons for switching to ServiceTitan

lack of abilities to track all the various divisions in our company

Mark S.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed March 2026

Great Service!

Very Good in general. A powerful product when properly applied. Takes some commitment but the return is well worth it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our CSM Kima has been outstanding. Her knowledge of the system is excellent and she has assisted me numerous times!

Cons:

The focus seems heavily skewed towards Pro products. Would like a little more attention to core product. Automated CC fees would be great.

Reasons for switching to ServiceTitan

Old system was very antiquated and had a difficult learning curve

James C.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Reviewed March 2026

Kima with Service Titan

It was, and still is, a lot. I know there’s a lot more for me to take advantage of, but I’m already happy with just the layers I’ve peeled back.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My Customer Support experience with my CSM Kima has been fantastic. Service Titan is worth every dollar, its reporting has real value. My schedule is clean, the invoices and estimates keep the workflow smooth.

Cons:

It’s a lot. To be able to get the best bang for your buck, you need to be willing to commit the time needed to take advantage of all it has to offer, and I struggle with that at times.

Reasons for switching to ServiceTitan

Service Titan is better (former tech for another company that used Service Titan).

Joe H.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Reviewed March 2026

Service Titan Customer Success with [sensitive content hidden] and Service Titan

I think Service Titan can be difficult at times to work with. I do understand there are stop gaps created in Service Titan to not allow actions that mess with the integrity of the data

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] has always been very responsive to questions and concerns that my arise. [sensitive content hidden] is very approachable, intelligent and quick to assess the situation. I wish I would have had a [sensitive content hidden] when I was at Acree Air Conditioning, LLC.

Cons:

I find I have better results with questions in using Service Titan, by googling AI then I do the help topics within Service Titan.

Showing 1 - 10 of 321 Reviews

See All Reviews

ServiceTitan FAQs

Does ServiceTitan offer a free trial?
ServiceTitan doesn't offer a free trial or free version. The company provides customized pricing based on business needs rather than a standard package. Interested businesses typically receive a personalized demo to see how the software would work for their specific operation before making a purchasing decision.
Is ServiceTitan suitable for small businesses?
While ServiceTitan can work for smaller operations, it's best suited for established businesses with 11+ employees. The comprehensive feature set delivers the most value when used by companies with multiple technicians, office staff, and a steady customer base. Some reviewers mention the price point is high for very small operations, but they also note the cost becomes worthwhile as a business grows.
Can ServiceTitan integrate with other software?
Yes, ServiceTitan offers several key integrations with financial and operational tools. The platform connects with QuickBooks and Intacct for accounting, helping businesses manage finances in one place. ServiceTitan also integrates with customer financing options and Local Services Ads from Google. The software serves as a central hub where businesses can connect various aspects of their operations.
Is ServiceTitan secure?
ServiceTitan provides cloud-based security for business and customer data storage. The platform allows companies to set user permissions that control which team members can access specific information or perform certain actions within the system. Customer data is stored securely on ServiceTitan's servers, allowing authorized access from anywhere while maintaining security standards.
How do businesses use ServiceTitan?
Trade companies use ServiceTitan to manage operations from booking through payment. Staff schedule technicians while tracking real-time job status. Technicians access customer history, create estimates, and process payments on-site while managers track metrics to identify improvement areas. The software helps create recurring revenue through maintenance agreements and optimize marketing by tracking lead sources.