NICE Nexidia 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

NICE Nexidia

5.0

(1)

Pricing

Pricing available upon request

About NICE Nexidia

NICE Nexidia is an artificial intelligence (AI)-enabled analytics solution, which enables businesses to track and gain insights into customer behavior across the entire journey and touchpoints using reports and dashboards.

Key features of NICE Nexidia include outlier analysis, drill-down capabilities, performance tracking and customizable reports. Businesses can monitor relevant voice, text, chat or email interactions and configure word clouds with filters for phrase length and speaker.

NICE Nexidia's pricing is available on request and support is extended via phone, documentation and other online measures.

NICE Nexidia Screenshots

NICE Nexidia Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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NICE Nexidia Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of NICE Nexidia
AI/Machine Learning
Automated Routing
Customizable Reports
Quality Management

NICE Nexidia User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

5.0

Functionality

5.0

Have you used NICE Nexidia and would like to share your experience with others?

Manju S.

Verified reviewer

Hospitality

5001-10000 employees

Used monthly for less than 12 months

Review source

Reviewed December 2022

One of the best tools for speech analysis and root cause analysis on real time

Airbnb has been in process of making chat bot more interactive which can reduce the work load of customer services. The repeated questions could be answered by bot quickly which can save travellers time and employees work load.

Ratings Breakdown

Ease of use

Functionality

Pros:

I have been using it for about a year and it simplified by job by giving real time data on speech analysis . Customer calls can be analysed easily and very quickly with it. it also helps in finding root cause which helps us in making the chat bot more interactive and accurate. Its been very helpful in collecting and analysing data to automate the chat bot.

Cons:

Features are best but sometime it takes time to load the data dump.

Showing 1 - 1 of 1 Reviews