Oration 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Oration

5.0

(1)

Pricing

Pricing available upon request

About Oration

Powered by the most up-to-date artificial intelligence (Al) technology, Oration by Convai is a cloud-based call routing plug-in that can reduce the Average Handling Time (AHT) for your contact centre agents, politely deflect unnecessary calls, and impress your customers by starting with one simple question: “How can I help you today?“.

Oration is a cost-effective and easy-to-install solution, which is what makes it accessible for even the smallest contact centres right through to the largest. Our subscription pricing model is purely based on your call volumes – you only pay for what you use – you can sign up for the Oration plug-in and configure its features to your contact centre’s needs with or without Convai’s help – you choose what works best for you.

Oration Screenshots

Oration Pricing and Plans

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Oration Features

Popular features found in Contact Center
Agent Interface
Chatbot
Computer Telephony Integration
Queue Management
More features of Oration
Activity Dashboard
Activity Tracking
Automated Routing
Automatic Call Distribution
Caller ID
Call Reporting
Call Routing
Call Transfer
Chat/Messaging
Customizable Reports
Generative AI
IVR
Real-Time Reporting
Reporting/Analytics
Third-Party Integrations

Oration User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

Have you used Oration and would like to share your experience with others?

Waati M.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed August 2022

Financial Services - Review

We use Oration to help reduce out AHT for calls by ensuring that context of what the customer is calling about is passed on to staff to reduce the need for a customer to repeat themselves. Ensure customers intent is well know also allows us to route calls to appropriately skilled staff to reduce out transfer rate and customer frustration. We have seen an improvement in our CSAT results as staff are greated with the reason for them call and are now working towards making adjustments in Oration to help reduce our internal transfer rates

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is regularly being added and amended to with new features being released with enhancements on a regular basis making it even easier to operate the platform. The ability for the business to configure the settings and easily able to view the customers experience when interacting with the platform is extremely valuable to our business

Cons:

Some of the out of the box reporting is limited in its value and ability to customise to your business requirements which leaves us using our engagement platform to help track some of the regular calling outcomes. Improvements are always being worked on so I expect this to be resolved in the near future.

Showing 1 - 1 of 1 Reviews