--- title: "OurPetPolicy Software Reviews, Demo & Pricing - 2026" description: "Review of OurPetPolicy Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/contract-management/our-pet-policy-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Real Estate Property Management Software](https://www.softwareadvice.com/property/) / OurPetPolicy Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/contract-management/our-pet-policy-profile/reviews/) # OurPetPolicy Review From $0.75-$20/month Free version 2 plans Wondering if OurPetPolicy is right for your organization? Our Real Estate Property Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview OurPetPolicy 4.5 [(18)](https://www.softwareadvice.com/contract-management/our-pet-policy-profile/reviews/) Pricing Starting at $0.75 per feature per month ### About OurPetPolicy OurPetPolicy is a comprehensive pet management and ESA verification solution that enables residential property owners and managers to maximize revenue, save time and money, and simplify the tenant-rental experience. Our services include a lawyer-vetted ESA verification system, pet identification system, and pet management training. OurPetPolicy empowers property managers with the tools to identify unauthorized animals and fraudulent ESA and Service Animal requests. Using this comprehensive platform and its multifaceted features, property managers and owners can significantly expand their qualified tenant pool, all while mitigating risks and minimizing potential liabilities. This results in a huge increase in ROI for their property management endeavors. With OurPetPolicy, property owners and managers can: Streamline the tenant-rental experience by ensuring tenants follow pet policies. Reduce risks of unauthorized animals and fraudulent ESA requests. Promote transparency and accuracy in pet-related transactions. Foster a positive relationship between tenants and property owners/managers. Maximize revenue and save time. Establish a positive relationship with tenants. OurPetPo... licy offers full support from day one, so property owners and managers can be confident they are getting the most out of the platform. OurPetPolicy offers a variety of pricing plans to fit the needs of any property owner or manager. Contact us today to learn more about our pricing and to schedule a demo. Wondering if OurPetPolicy is right for your organization? Our Real Estate Property Management Software selection experts can help you in 15 minutes or less. ## OurPetPolicy User Interface ## Popular OurPetPolicy Alternatives Main Product OurPetPolicy 4.5 [(18)](https://www.softwareadvice.com/contract-management/our-pet-policy-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.44Value for money - 4.44Customer support - 4.50Functionality Pricing Starting at $0.75 per month Get Price Alternative Product [Lucernex](https://www.softwareadvice.com/property/lucernex-profile/) 4.3 [(44)](https://www.softwareadvice.com/property/lucernex-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.10Value for money - 4.17Customer support - 4.07Functionality Pricing Available upon request Get Price Alternative Product [ezLandlordForms](https://www.softwareadvice.com/property/ezprolease-profile/) 4.6 [(68)](https://www.softwareadvice.com/property/ezprolease-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.48Value for money - 4.65Customer support - 4.54Functionality Pricing Available upon request Get Price Alternative Product [Quickbase](https://www.softwareadvice.com/crm/quick-base-profile/) 4.4 [(333)](https://www.softwareadvice.com/crm/quick-base-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.12Value for money - 4.26Customer support - 4.27Functionality Pricing Starting at $35.00 per month Get Price Alternative Product [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) 4.5 [(20676)](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 4.14Customer support - 4.40Functionality Pricing Starting at $2210.00 per year Get Price Alternative Product [Deel](https://www.softwareadvice.com/hr/deel-profile/) 4.9 [(4309)](https://www.softwareadvice.com/hr/deel-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.70Customer support - 4.78Functionality Pricing Starting at $5.00 per month Get Price ## OurPetPolicy Pricing and Plans Starting price: $0.75 per month Free Trial Free Version Basic $0.75 per feature, per month No plan information available Pro-plan $20.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## OurPetPolicy Features - Popular features found in Real Estate Property Management Communication Management Contact Management Contract/License Management Credit Check Document Management Electronic Payments Insurance Management Lease Management Payment Processing Rent Tracking Tax Management Work Order Management - More features of OurPetPolicy Activity Dashboard Data Import/Export Reporting & Statistics Residential Properties ## OurPetPolicy Integrations ResMan Integration rated undefined from -1 review Yardi Voyager Integration rated undefined from -1 review ## OurPetPolicy User Reviews ## OurPetPolicy customer ratings - Overall rating: 4.5/5 - Total reviews: 18 ### Rating distribution - 5 stars: 15 reviews (83%) - 4 stars: 1 reviews (6%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (11%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.4/5 - Customer support: 4.4/5 - Functionality: 4.5/5 --- ### Great Product for Compliance - Overall rating: 5/5 - Reviewer: Kortney M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The training and support provided is amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support provided by OurPet Policy team, compliance and convenience #### Cons None that I can think of. A more comprehensive program than the competitors. #### Reasons for choosing OurPetPolicy PetScreening was not available above. The product was on select communities and felt OurPet Policy was a more comprehensive product --- ### Stop doing your own pet screening, they can do it all! - Overall rating: 5/5 - Reviewer: Karin M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! I recommend you all the time to PMs on social media who are struggling with pet screening. Never will I ever go back to doing the screening in house. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of use and being able to see the whole process. #### Cons We really haven't had any issues that I can think of. #### Reasons for switching to OurPetPolicy Your system shows us more of the process, the customer service was by far better and the easy of using your system. We switched from pet screening.com but that wasn't an option. --- ### Terrible Company - Overall rating: 1/5 - Reviewer: Autumn S. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered -100 points. They are genuinely awful and I hope the company fails. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I did not like any part of the process or how the company handles their customers. #### Cons They make you verify 5+ times that you have a valid ESA letter. After this, they will send you an email telling you your letter is fake, even though it is 100% verifiable. They won’t even reach out to your therapist to verify prior to telling you the document “looks fake”. Terrible customer service and very offensive. #### Vendor response We’re sorry to hear you were unhappy with the process. Our team follows HUD guidelines to ensure the rights of both housing providers and residents seeking accommodations are protected. If a document appears to be purchased online, we inform the resident and allow for clarification to be provided. If we receive clarification from the resident that this was not their experience, we then contact the provider to verify the letter. We do not tell residents their documentation “looks fake,” nor do we make assumptions or accusations. We understand this process can feel sensitive, and we aim to handle each situation with care and respect. Replied April 2025 --- ### OPP is AWESOME! - Overall rating: 5/5 - Reviewer: Jess O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love them! I wish all of our properties used them. We will continue to promote their services to owners and to anyone else we believe could use the assistance with pet policy tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are very efficient and are great to work with! They save the leasing department an incredible amount of time by overseeing all the pet applications/profiles and maintain those records over the course of the resident's tenancy. #### Cons Making sure all applicable parties are included in the email correspondence per the portfolio list. With that said, this is not a deal breaker for us. We have many managers and leasing agents, we provide gentle reminders to include whomever is missing when it happens and OPP quickly resolves the matter on their end. --- ### Huuuge Fan! - Overall rating: 5/5 - Reviewer: Stefanie C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Implementing OPP at our sites has been a positive experience overall and hope to onboard the rest of our portfolio in the near future! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pros: Consistent and thorough application and management process for pets and support animals. Offers support in managing animal related issues, and backed by their own legal team. Reduces lift for onsite teams. Online portal is a great reference for animals on the community including names/photos/and descriptions. Communication from OPP Team is great; timely, professional. [sensitive content hidden] have been super helpful, and supportive through the process of onboarding new communities. #### Cons Some of our team members reported that there is too much communication, however [sensitive content hidden] were able to modify the cadence of follow up emails to better suit the teams needs. --- ### OPP is the best! - Overall rating: 5/5 - Reviewer: Kelly R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. OPP has made dealing with ESAs simplier and more efficent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very throughal on reviewing all submitted documents for ESAs and professional on push back when needed. Great communication and keeping me in the loop as to where we aqre in the process. Response time is quick! #### Cons Nothing so far. I feel very comfortable with the process and communication. --- ### Long time costumer - Overall rating: 5/5 - Reviewer: Taylor G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Very good product that provides an excellent value to investors #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and friendly staff and great product #### Cons Explanation packet for us to send to owners --- ### Our Pet Policy Is GREAT! - Overall rating: 5/5 - Reviewer: Kelli M. - Verified reviewer: Yes - Industry: Investment Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. its been a good experience. Always very timely at answering questions and helping when I need it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy that they verify the legitimacy of the ESA letters. Its so nice to have each pet properly screened and verified #### Cons I am enjoying the service and don't have any complaints. --- ### OurPetPolicy - Overall rating: 5/5 - Reviewer: Cassandra L. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great. [sensitive content hidden] has been so helpful, I really appreciate her! I recommend OurPetPolicy, it is nice knowing that they are doing their job right. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to navigate their system, the onboarding was very helpful. The team is amazing, quick replies and kind people! #### Cons No complaints come to mind about the system. I think some of our residents had a hard time filling out the application since there is a few steps to it. --- ### Disgusting, Oppressing, Aggressive company. - Overall rating: 1/5 - Reviewer: Taylor D. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros No pros. This company is an aggressive and unethical business #### Cons We are disappointed with the invasive and excessive verification process implemented by OurPetPolicy. While understanding the necessity of verifying legitimate ESAs, the approach taken by OurPetPolicy is unreasonably aggressive and lacks professional decorum. Recently, we provided a letter from my wife’s licensed mental health provider—a relationship that has been established for over two years. The letter clearly stated a prescription for two ESAs based on her specific mental health requirements. Although initial verification of this document is standard and acceptable, OurPetPolicy proceeded to request additional, redundant information. They issued another form demanding an explanation for the necessity of two ESAs and their distinct roles, despite this already being adequately addressed by a licensed professional. This repetitive inquiry into a sensitive and private health matter appears disrespectful to both the medical professional involved and the patient. It is also worth noting that there is no stipulation in HUD Guidelines or the Fair Housing Act that mandates such detailed scrutiny regarding the prescription of multiple ESAs. We find this level of interrogation both unnecessary and offensive, undermining the professional judgment of healthcare providers and the privacy of those with disabilities. OurPetPolicy’s process not only disrupts but also disrespects the therapeutic relationships and accommodations recognized under the law. OurPetPolicy then insists that these forms be completed within a mere 2 business days—a demand that is not only unrealistic but also shows a blatant disregard for the time constraints and priorities of medical professionals. This timeframe is impractical and does not align with standard medical practices, adding unnecessary stress and urgency to an already sensitive process. It is imperative that OurPetPolicy revises its verification process to align with ethical standards and respect for individuals’ privacy and medical needs. #### Vendor response We value your feedback and apologize for any inconvenience caused. It is never our intention to make individuals feel uncomfortable when addressing sensitive matters. Regarding the request for clarification of two ESAs, HUD states that while most ESA requests involve one animal, some individuals may need multiple assistance animals. Our follow-up inquiries ensure that every request aligns with the individual's specific disability-related needs per HUD. We recognize the importance of respecting the professional judgment of healthcare providers and safeguarding the privacy of individuals with disabilities. We approach each verification process with the utmost sensitivity and confidentiality. Additionally, our two-business-day response may not align with the constraints of medical professionals, so we prioritize flexibility and consistently offer a reasonable processing timeframe for the request. Your concerns drive our efforts to serve you. Thank you for bringing this to our attention. Replied April 2024 --- Showing 1 - 10 of 18 Reviews [See All Reviews](https://www.softwareadvice.com/contract-management/our-pet-policy-profile/reviews/) ## OurPetPolicy Popular Comparisons [Lucernex vs OurPetPolicy](https://www.softwareadvice.com/property/lucernex-profile/vs/our-pet-policy/) ## Other Top Recommended Real Estate Property Management Software [Rent Manager](https://www.softwareadvice.com/property/rent-manager-profile/) **4.6** (646) Recently recommended **163** times [Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/) **4.5** (2234) Recently recommended **159** times [Yardi Breeze](https://www.softwareadvice.com/property/yardi-breeze-profile/) **4.2** (334) Recently recommended **133** times [SimplifyEm](https://www.softwareadvice.com/property/simplifyem-profile/) **4.1** (131) Recently recommended **101** times Stuck Between Options? 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