OurPetPolicy 2026: Benefits, Features & Pricing

The support provided by OurPet Policy team, compliance and convenience

None that I can think of. A more comprehensive program than the competitors.

Easy of use and being able to see the whole process.

We really haven't had any issues that I can think of.

I did not like any part of the process or how the company handles their customers.

They make you verify 5+ times that you have a valid ESA letter. After this, they will send you an email telling you your letter is fake, even though it is 100% verifiable. They won’t even reach out to your therapist to verify prior to telling you the document “looks fake”. Terrible customer service and very offensive.

They are very efficient and are great to work with! They save the leasing department an incredible amount of time by overseeing all the pet applications/profiles and maintain those records over the course of the resident's tenancy.

Making sure all applicable parties are included in the email correspondence per the portfolio list. With that said, this is not a deal breaker for us. We have many managers and leasing agents, we provide gentle reminders to include whomever is missing when it happens and OPP quickly resolves the matter on their end.

Pros: Consistent and thorough application and management process for pets and support animals. Offers support in managing animal related issues, and backed by their own legal team. Reduces lift for onsite teams. Online portal is a great reference for animals on the community including names/photos/and descriptions. Communication from OPP Team is great; timely, professional. [sensitive content hidden] have been super helpful, and supportive through the process of onboarding new communities.

Some of our team members reported that there is too much communication, however [sensitive content hidden] were able to modify the cadence of follow up emails to better suit the teams needs.

Very throughal on reviewing all submitted documents for ESAs and professional on push back when needed. Great communication and keeping me in the loop as to where we aqre in the process. Response time is quick!

Nothing so far. I feel very comfortable with the process and communication.

Easy and friendly staff and great product

Explanation packet for us to send to owners

I have recommended this service to several property managers and rental owners. Everyone is frustrated with the lack of accountability for fake service dog owners. We want to encourage the people who have a REAL need for a trained service animal to be able to find a good rental, and DISCOURAGE the shysters who cheat the system and ruin our rentals! Thanks to [sensitive content hidden] and the whole OurPetPolicy team for helping us accomplish this goal!

It does scare off some good pet owners because they refuse to jump through the hoops....usually I can catch them and work with them , but sometimes they run. I wish there were an "ourpetpolicy light" version, vs. the big guns of the regular one. I wish we could specify which one we'd like our renters to have to comply with for online training.

Everything! They show excellent customer service with applicants and residents and come across as educational and informative in their approach. They also protect us from any legal liability.

n/a, there is nothing we do not like. They rock.

No pros. This company is an aggressive and unethical business

We are disappointed with the invasive and excessive verification process implemented by OurPetPolicy. While understanding the necessity of verifying legitimate ESAs, the approach taken by OurPetPolicy is unreasonably aggressive and lacks professional decorum. Recently, we provided a letter from my wife’s licensed mental health provider—a relationship that has been established for over two years. The letter clearly stated a prescription for two ESAs based on her specific mental health requirements. Although initial verification of this document is standard and acceptable, OurPetPolicy proceeded to request additional, redundant information. They issued another form demanding an explanation for the necessity of two ESAs and their distinct roles, despite this already being adequately addressed by a licensed professional. This repetitive inquiry into a sensitive and private health matter appears disrespectful to both the medical professional involved and the patient. It is also worth noting that there is no stipulation in HUD Guidelines or the Fair Housing Act that mandates such detailed scrutiny regarding the prescription of multiple ESAs. We find this level of interrogation both unnecessary and offensive, undermining the professional judgment of healthcare providers and the privacy of those with disabilities. OurPetPolicy’s process not only disrupts but also disrespects the therapeutic relationships and accommodations recognized under the law. OurPetPolicy then insists that these forms be completed within a mere 2 business days—a demand that is not only unrealistic but also shows a blatant disregard for the time constraints and priorities of medical professionals. This timeframe is impractical and does not align with standard medical practices, adding unnecessary stress and urgency to an already sensitive process. It is imperative that OurPetPolicy revises its verification process to align with ethical standards and respect for individuals’ privacy and medical needs.