moinAI 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

moinAI

5.0

(6)

Pricing

Starting at €850.00 per month

About moinAI

moinAI is an elevated FAQ chat system and it lets admins plan responses. The software aims at making users believe that they are conversing with a real human. The AI package comes with its own set of pre-baked terms and phrases. It can understand text even if the user spells words incorrectly.

The moinAI learning system is powered by the admin user. They can monitor for frequently asked questions processed by the chatbot. Administrators can edit the system to address frequent questions in future interactions. It offers the possibility to add dialog choices, links to other pages and various other solutions.

The AI system is customized with menus and text boxes, meaning there is no need to learn coding to operate the program. The system also supports integration with other online chat tools. The chat platform offers new topic recommendations based on what other users add to their AI chatbot system.

moinAI Screenshots

moinAI Pricing and Plans

Starting price: €850.00 per month

Free Trial

Free Version

Essential

€850.00

flat rate, per month

Plan includes:

1 AI Chatbot
25 Intents
1 Channel
2 Service- and Lead-Forms
1 Livechat-Agent
1 Kompanion License
1 Admin Account
Unlimited Conversations
Unlimited User Accounts
Strategic Success Management

Professional

€2,450.00

flat rate, per month

Plan includes:

1 AI Chatbot
100 Intents
2 Languages
20 Livechat-Agents
2 Channels
3 Kompanion Licenses
2 Admin Accounts
Unlimited User Accounts
Unlimited Conversations

Enterprise

Pricing available upon request

Plan includes:

3 AI Chatbots
Unlimited Intents
30 Service- and Lead-Forms
Unlimited Channels
35 Livechat-Agents
3 Admin Accounts
Unlimited User Accounts
Unlimited Conversations
Strategic Success Management

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moinAI Features

Popular features found in Marketing Automation
A/B Testing
Campaign Analytics
Drip Campaigns
Landing Pages/Web Forms
Lead Management
Multi-Channel Marketing
Multivariate Testing
ROI Tracking
Sales Analytics
Segmentation
Social Marketing
More features of moinAI
Activity Dashboard
AI/Machine Learning
API
Chatbot
Chat/Messaging
Code-free Development
Contextual Guidance
CRM
Customer Experience Management
Customer Support
Customizable Branding
Customizable CTAs
Customizable Fields
Human Handover
Intent Recognition
Lead Generation
Lead Qualification
Live Chat
Marketing Automation
Multi-Channel Communication
Multi-Language
Natural Language Processing
Pre-Configured Bot
Product Recommendations
Real-time Conversations
Reporting/Analytics

moinAI Integrations

Meta for Business

eGain Suite

HubSpot CRM

HubSpot Marketing Hub

LiveChat

See all 12 integrations

moinAI User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.5

Have you used moinAI and would like to share your experience with others?

Maximilian R.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2023

Smart software with agile team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Young motivated team, dedicated success manager after implementation - Lifetime learning and high-end software - Highly reliable solution and open for feedback - Scalable solution suitable for both different use cases and languages - Integration into many different ticket tools available

Cons:

- Currently no possibility to send/receive photos and/or videos

Eva K.

Verified reviewer

Newspapers

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed September 2020

Sehr gutes Produkt und ausgezeichnete Zusammenarbeit

Die Zusammenarbeit mit moin ist hervoragend. Ein sehr kompetentes, herzliches und unkompliziertes Projektteam, auf das man sich verlassen kann! Eine besondere Stärke des Unternehmens ist das Bewusstsein für Weiterentwicklung. Moin ruht sich nicht auf dem sehr guten Produkt und Kundenservice aus, sondern wird immer besser. Mit diesem Anbieter befinden Sie sich auch in vielen Jahren noch am Puls der neuesten technischen Entwicklungen.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Die große Stärke des moin-Chatbot liegt in der Intent-Erkennung (d.h. automatisierte Zuordnung der Kundenfrage zu einem Thema / "verstehen" der Kunden-Frage). Die User-Experience im Bot ist sehr gut, da natürliche Sprache interpretiert wird. Wir haben eine automatisierte Beantwortung von 65% aller Anfragen erreicht!

Cons:

Es gibt ein paar Einschränkungen im Backend bei der Bearbeitung der Antworten und bei bestimmten Auswertungen. Hervorzuheben ist aber die enorme Entwicklung, welche das moin Backend in nur einem Jahr gemacht hat. Bei dem Innovationsgrad von moin vertraue ich darauf, dass auch die letzten fehlenden Funktionen bald zur Verfügung stehen.

Denise B.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed March 2021

All of the important information about your AI chatbot at a glance

We are very happy to work with moin.ai - we also very much appreciate the quick responses and individual consulting by the customer success service team. Any occuring problems are usually resolved within the same working day. Overall, it's a very user friendly tool.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

With the moin.ai software, we can easily manage our AI chatbot, as the hub provides detailed information and insights with just a few clicks. The statistic panel provides an instant overview of how the different topics are performing and where adaptation might be needed. We especially appreciate the self-explanatory themes tool, where we can easily adapt the answers of our chatbot individually and test them out before publishing. Even the inclusion of pictures and links is very easy. This enables a very speedy reaction to changing conditions and to optimize the question and answer flows accordingly.

Cons:

There are rarely any cons as the hub is really very comfortable to work with. Regarding room for improvement, we would suggest to better mark/highlight the individual conversations that needed a human takeover to allow for a better analysis.

Ralf P.

Verified reviewer

Sports

201-500 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

Reliable Partnership

From the beginning of our partnership till now - we couldn´t be more happy! Quick replies of questions, fast implementation of new intents and at least a very uncomplicated team members!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very quick and self-learning software. After the login you have a good view overall and can decide which thread you like to go deeper.

Cons:

I am very happy with our chatbot, maybe for future implementation there could be a suggestion tool for new intents to learn and then easily drag and drop

Vendor Response

Thanks for your review. We are very happy working together with you!

Replied July 2020

Hendrik K.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed February 2021

Sehr gutes Produkt!