Quiq 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Quiq

4.5

(37)

Pricing

Starting at $6,000.00 per month

About Quiq

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve queries of website visitors by routing requests to respective team members.

Agents can utilize the forms management module to capture customers’ preferences and provide resolutions based on requirements. Quiq enables teams to provide pre and post-sales support to customers on a unified dashboard, improving customer retention for businesses. Businesses can improve brand experience by automatically realigning customers with previously interacted agents and allowing them to restart conversations from where they left off.

Quiq comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Salesforce, Zendesk, Oracle NetSuite and more. Pricing is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures.

Quiq Screenshots

Quiq Pricing and Plans

Starting price: $6,000.00 per month

Free Trial

Free Version

Basic

$6,000.00

per feature, per month

No plan information available

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Quiq Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Quiq
2-Way Messaging
A/B Testing
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Audience Targeting
Automated Responses
Automated Routing
Autoresponders
Blended Call Center
Call Center Management
Canned Responses
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Computer Telephony Integration
Configurable Workflow
Contact Management
Contextual Guidance
Customer Communication
Customer Database
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Dashboard
Data Import/Export
Drag & Drop
Engagement Tracking
Feedback Management
File Sharing
For Developers
Human Handover
Inbound Call Center
Inbox Management
Intent Recognition
Lead Capture
Lead Distribution
Lead Qualification
Mass Texting
Message Personalization
Mobile Access
Mobile Coupons
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Natural Language Search
Offline Form
One-to-One Messaging
Outbound Call Center
Performance Management
Performance Metrics
Polls/Voting
Pre-Configured Bot
Proactive Chat
Product Recommendations
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Scheduled Messaging
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Shortcodes
SMS Marketing
SMS Messaging
Social Media Integration
Support Ticket Management
Surveys & Feedback
Text-to-Win
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Workflow Management

Quiq Integrations

Oracle Service

Zendesk Suite

NetSuite

Salesforce Sales Cloud

Quiq User Reviews

Overall Rating

4.5

Ratings Breakdown

62%

35%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.6

Functionality

4.3

Have you used Quiq and would like to share your experience with others?

Ramil T.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2019

The best chat portal!

I have a five star experience with this software, this the best and so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics.

Cons:

So far, I can't see any down part on this software. I can say that this was developed perfectly.

Paulo G.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed September 2024

Good tool for Real Time Messaging

It is a great experience being part of a large company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is a great tool for real time messaging and its capabilities to integrate with Customer Relationship systems

Cons:

It requires a lot of learning to get full usage

Verified

Reviewer

Telecommunications

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed December 2020

A child could report metrics better than Quiq

Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant.

Cons:

Reporting is inaccurate and timing is not counted properly.

Todd J.

Verified reviewer

Financial Services

201-500 employees

Used daily for less than 6 months

Reviewed August 2019

Cyprus Text Implementation

At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

Cons:

There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault.

Reasons for choosing Quiq

Primarily for the opportunity to use text and chat as one solution for the entire contact center and to deflect inbound calls away from the phone and onto text.

Angel B.

Verified reviewer

Internet

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

Quiq is easy, convenient, and effective

Overall it's been a great experience. We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The setup was super easy, it's easy to navigate and use.

Cons:

It's still new so there's not as many features or as much functionality as we'd like. However, their Customer Support is fantastic and they're working hard to make improvements and help us however they can. They're very responsive.

Verified

Reviewer

Hospitality

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2018

Great Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, provides a simple response platform, allowing any user internally to respond in real time to guests. Offline feature is highly customizable as well.

Cons:

The response que box should indicate when a max # of words have been used. It's too easy to over type a response in "email" form when it's actually appearing on the customers phone as a 'text" and could become too lengthy.

Alexander C. S.

Verified reviewer

Transportation/ Trucking/ Railroad

Used daily for less than 12 months

Review source

Reviewed March 2018

Easy to onboarding and effective usage by customers. Good product overall

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the templates and easy use for the team. Love the sms features. They work well with ease. The admin tools are very good as well.

Cons:

Need more platforms for customers to use. We also would like to tag conversations around their topic to track why people use the platform. Mobile response would also be super helpful.

Verified

Reviewer

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed April 2018

Easy to use and not too complicated.

Best benefit is the ability to have an agent work on more than one client at a time. Helps reduce FTE.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gives our customers that are out on the field, easy access to our call center. Most of our clients/dealers don't have easy access to a laptop when out on the field, so this is a great solution.

Cons:

Call center agents typically have multiple screes that they view during the day. It would be great if there was a pop-up feature that would appear when a call comes in. Just in case you're viewing another screen.

Thomas C.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 12 months

Reviewed August 2019

Nice Product for Both Salesforce and Non Salesforce Uers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works for both Salesforce and Non Salesforce users.

Cons:

Updates on Bugs could be more involved. Verification process is clunky

Verified

Reviewer

Financial Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed December 2018

Even Older Demographics Use Messaging

Ratings Breakdown

Ease of use

Functionality

Pros:

Quiq allows us to seamlessly switch between multiple customers, even those on different messaging platforms (sms, kik, etc). The Quiq environment is ideal for collaboration, so when it makes sense to transfer a customer from one agent to another, the transition is so smooth it is basically unnoticeable.

Cons:

The user interface is not as intuitive and nimble as I would have preferred. It takes multiple clicks for me to join a queued conversation.

Showing 1 - 10 of 37 Reviews

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