Quiq 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Quiq

4.5

(37)

Pricing

Starting at $6,000.00 per month

About Quiq

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve queries of website visitors by routing requests to respective team members.

Agents can utilize the forms management module to capture customers’ preferences and provide resolutions based on requirements. Quiq enables teams to provide pre and post-sales support to customers on a unified dashboard, improving customer retention for businesses. Businesses can improve brand experience by automatically realigning customers with previously interacted agents and allowing them to restart conversations from where they left off.

Quiq comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Salesforce, Zendesk, Oracle NetSuite and more. Pricing is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures.

Quiq Screenshots

Quiq Pricing and Plans

Starting price: $6,000.00 per month

Free Trial

Free Version

Basic

$6,000.00

per feature, per month

No plan information available

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Quiq Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Quiq
2-Way Messaging
A/B Testing
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Audience Targeting
Automated Responses
Automated Routing
Autoresponders
Blended Call Center
Call Center Management
Canned Responses
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Computer Telephony Integration
Configurable Workflow
Contact Management
Contextual Guidance
Customer Communication
Customer Database
Customer Experience Management
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Dashboard
Data Import/Export
Drag & Drop
Engagement Tracking
Feedback Management
File Sharing
For Developers
Human Handover
Inbound Call Center
Inbox Management
Intent Recognition
Lead Capture
Lead Distribution
Lead Qualification
Mass Texting
Message Personalization
Mobile Access
Mobile Coupons
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Natural Language Processing
Natural Language Search
Offline Form
One-to-One Messaging
Outbound Call Center
Performance Management
Performance Metrics
Polls/Voting
Pre-Configured Bot
Proactive Chat
Product Recommendations
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Scheduled Messaging
Screen Sharing
Search/Filter
Self Service Portal
Sentiment Analysis
Shortcodes
SMS Marketing
SMS Messaging
Social Media Integration
Support Ticket Management
Surveys & Feedback
Text-to-Win
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Workflow Management

Quiq Integrations

Oracle Service

Zendesk Suite

NetSuite

Salesforce Sales Cloud

Quiq User Reviews

Overall Rating

4.5

Ratings Breakdown

62%

35%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.6

Functionality

4.3

Have you used Quiq and would like to share your experience with others?

Gerabel D.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2019

this software is the definition of innovative

Ratings Breakdown

Ease of use

Functionality

Pros:

this software is the definition of innovative for messaging platforms. the options and functions available are really so informative that you do not need to look for information on chat status that you need. Also the function of the software to be able to chat with customers that are using their phones to text is really a big plus for this software. We just recently replaced our old chat system with this and so far I am really super satisfied.

Cons:

sometimes it's just really confusing since there are so many graphs showing on my window

Adam M.

Verified reviewer

Security and Investigations

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Quick Quiqs and Messages

We use this for both customers and our field technicians. Along with the leads that generate from our website, bringing in new customers, we also send a lot of outbound messages to customers, requesting a picture of their system. We're able to provide quick accurate quotes, without a home visit. We also send our technicians any same day cancelations as well. Previously we were using MightyText and a cell phone in office for all of our outbound stuff, but we were having syncing issues, where messages didn't always appear in the app. Overall, the experience has been great. Interested to see what happens as our inbound continue to pick up steam.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Quiq allows us to have a stronger online presence, and with snippets, you can be on the phone and in the chat, or in multiple chats at the same time with ease. Easily Editable Auto Response messages help let customers know available hours. Added a visual aspect to online/phone quotes by sending pictures to a group inbox via text.

Cons:

I wish it had a contact list, because of our outbound communication with field technicians. It's probably the only thing we lost when moving over from Mightytext. Quiq did help me setup bookmarks with phone numbers automatically populated to get me a work around, but now I have 50+ bookmarks, in folders.

Verified

Reviewer

Used monthly for less than 6 months

Review source

Reviewed April 2018

User friendly and convenient.

We haven't used it long enough to track benefits.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I find the ease of use convenient. I was able to work from home when I was sick and this is also a plus.

Cons:

I would like it to tell me specifically why a text won't go. It took me the longest time to figure out that a phone number was entered incorrectly.

Nicholas L.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

Amazing Product for Sales/Support and a phenomenal dev. team.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Quiq is a highly customizable software and the integration with Zendesk allows for a lot of automation and customization on both a Sales and a Support Side. With the use of Zendesk we're able to automate SMS flows and have timed responses in cases where a user doesn't respond to initial outreach. It has helped us grow quickly and efficiently through the uses of triggers, automation, and detailed reporting in and out of the software.

Cons:

At times of high congestion (300-400 active conversations concurrent), it can get a bit slow for agents but it isn't an issue 99% of the time. Lack of automated daily reporting exports/emails in the dashboard. Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View.

Jennifer B.

Verified reviewer

Leisure, Travel & Tourism

1001-5000 employees

Used daily for less than 12 months

Reviewed August 2019

Club Med

Becoming more multichannel. Giving our clients more options to contact us outside of the phone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use-Very user friendly tool. We are able to train users quickly and efficiently with no issues. Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

Cons:

We are still relatively new to the platform and from what I have seen so far I have not run into any cons. This may be a case of not knowing what I don't know as I am still learning all that Quiq has to offer; however, I am not finding any cons at this point.

Reasons for switching to Quiq

Ended contract with Oracle, no longer using.

Tracy S.

Verified reviewer

Hospitality

10000+ employees

Used daily for less than 12 months

Reviewed August 2019

Quiq pilot to launch

We were able to open 2 new channels SMS from our mobile app and Chat from our desktop website, we found that a tremendous number of our clients want to speak to us and transact in this way. From myself as the purchaser to the end users we have never encountered a roadblock that the team at Quiq couldn't resolve and in the most efficient way possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity of use, ease of integration and the team support from all levels at Quiq to ensure our success.

Cons:

Seriously, I can't name one thing. Compared to our prior software this is a dream to work with.

Reasons for switching to Quiq

Worldwide decision to phase out Oracle and moving to Quiq as a local (US) solution was ideal for our ability to customize and make it work for our North American needs.

Kim E.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 12 months

Reviewed August 2019

Excellent!

Combining Web Chat, SMS, and Facebook Messenger into one platform creates a fluid customer experience that our customers can rely on and choose their preferred method of communication.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

From the Admin side; excellent customer service, ease of implementation, and timeliness of requested actions. From the User side; extremely intuitive for agents, high customer satisfaction, and efficiency. Overall, Quiq is a forward thinking platform that really understand customer's needs both internally and externally.

Cons:

Any cons I have had have been addressed immediately and a solution has been created or is being developed.

Reasons for switching to Quiq

Cost and functionality.

Serdar C.

Verified reviewer

Retail

10000+ employees

Used weekly for more than 2 years

Reviewed August 2019

Great Partners

We have been using quiq for 3 years now and had a great partnership . Customers love to the sms and more frequently used . Best csat scores and ease of use .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Below list is what I like about this software 1. Great support. It makes the app easy to manage, troubleshoot and improve. 2. Easy integration with oracle service cloud 3. Continuous investment to make it easy to deploy 4. Great employees and ceo

Cons:

Below are some of the opportunities based on Omni channel experience 1. Not easy to use via mobile devices 2. Reporting needs to be more complex and customizable

Reasons for choosing Quiq

Price and ease of implementation

Marni N.

Verified reviewer

Internet

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2022

Enables multiple channel customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quiq Messaging has a number of unique features thamakes multi-channel customer support possible for us.

Cons:

Customer service of Quiq Messaging should be faster in responding the cases that we create in their resolution center.

Rachelle M.

Verified reviewer

Higher Education

11-50 employees

Used daily for less than 2 years

Reviewed August 2019

Quiq has helped us greatly communicate with our students

Quiq texting has allow us to communicate better with our students and allows them to communicate with us on their time and not have to wait in our phone queue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy install process, great customer service from the Quiq staff and able to take the texting option at our own speed when rolling the new product out for staff to manage

Cons:

The reporting capabilities were not where they needed to be when we went live.

Showing 1 - 10 of 37 Reviews

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