Medallia Concierge 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Medallia Concierge

4.6

(117)

Pricing

Starting at $179.00 per month

About Medallia Concierge

Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes.

Key features include contacts management, automated messages, a team inbox, multi-channel messaging and advanced reporting and analytics. Zingle’s team inbox enables users to receive real-time messaging across all channels. Users can use saved templates to respond to various types of queries. The system also supports 90+ languages.

Users can create dynamic segments of their contacts based on customized policies. Zingle also allows users to create custom fields when adding contacts. An automated workflow engine enables users to automate communication with customers.

Additional features include internal notes, contact export/import, emojis, MMS and animated GIF support. Zingle support offers FAQs, a knowledge base, online support and video tutorials.

Medallia Concierge Screenshots

Medallia Concierge Pricing and Plans

Starting price: $179.00 per month

Free Trial

Free Version

Basic

$179.00

per feature, per month

No plan information available

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Medallia Concierge Features

Popular features found in Customer Communications Management
Batch Communications
Chat/Messaging
Customer Database
Interaction Tracking
Multi-Channel Communication
More features of Medallia Concierge
2-Way Messaging
Appointment Scheduling
Audience Targeting
Automated Responses
Autoresponders
Campaign Management
Campaign Segmentation
Collaboration Tools
Contact Database
Contact Management
CRM
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Templates
Dashboard
Data Import/Export
Engagement Tracking
Group Messaging
Human Handover
Inbox Management
Live Chat
Marketing Automation
Mass Texting
Message Personalization
Mobile Access
Mobile Coupons
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Negative Feedback Management
On-Demand Communications
One-to-One Messaging
Personalization
Polls/Voting
Predictive Analytics
Product Recommendations
Real-time Conversations
Reporting/Analytics
Scheduled Messaging
Sentiment Analysis
Shortcodes
SMS Marketing
SMS Messaging
Social Media Integration
Survey/Poll Management
Tagging
Template Management
Text Analysis
Third-Party Integrations

Medallia Concierge Integrations

Meta for Business

Medallia Concierge User Reviews

Overall Rating

4.6

Ratings Breakdown

71%

19%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.6

Functionality

4.4

Pamela L.

Hospitality

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Pamela Lorraine's Zingle review

Previously 5

I think it's an excellent tool for our timeshare company.

Ratings Breakdown

Ease of use

Value for money

Previously 5

Customer support

Previously 4

Functionality

Previously 5

Pros:

This software keeps be on an even keel with out SPI program (guests check in/out) and allows us to match current reservations and get rid of the past and expired reservations. Also it allows to send emails to our guests both when they are on property or enroute so they will have knowledge of upcoming activities or special messages we might need to send.

Cons:

Some of the tags which delineate the exchange company they came from does not stay attached. In particular, GPX. You can enter it one day and the next it is gone. It just wastes time having to go back and research information about the guest that should be right there when you need it.

Michael R.

Verified reviewer

Hospitality

201-500 employees

Used daily for less than 2 years

Review source

Reviewed July 2018

Wonderful connection tool

Ratings Breakdown

Ease of use

Functionality

Pros:

This is a great way to contact guests and clients to give them information or for them to make requests. We use it to inform guests when their rooms are ready for check in and for them to request extra amenities like towels. Easy to find a guest as it connects right to our Opera system and picks up their phone number and information.

Cons:

The website for this software times out frequently, always having to refresh the screen to update the conversations. There is some downtime on this system as well for updating and it is always during the overnight.

Kayce P.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Zingle changed how we communicate with our customers

It's streamlined so much of our everyday communication with our customers. It's also enabled us to reach a broader audience of leads because we're far more likely to get a reply via text than via email or phone. Even if someone asks to retract their application with us, they're more likely to tell us via text, so we have fewer applicants that never respond to us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use and the customer support is excellent, so if/when we have questions, they are answered thoroughly and quickly. It allows us to reach our customers so much faster than when we were playing "phone tag" and leaving voicemails or sending emails.

Cons:

No real "cons" to speak of. Every once in a while we'll ask about a feature that they may not have (yet) and it gets submitted to the team to potentially integrate later.

Greg W.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Game changing technology

Overall, we are incredibly impressed - it has helped our business in terms of efficiency and our competitive advantage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has reduced incoming phone calls by over 2/3, and has increased our Team's productivity.

Cons:

I wish it were faster - it's still a little sluggish when you have a lot of messages coming in and going out. Also, it would be nice to be able to attach multiple images or pdfs to outgoing messages.

Sandy T.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2018

Our Members love the two-way texting service!

It helps us promote our club events, and allows our Members to ask questions and make reservations quickly and easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our previous text software only allowed us to text out. The two-way texting has really been a game changer in the way we communicate with our Members.

Cons:

The automations were tricky at first, but it was always easy to get help from our service representative.

Nicholas L.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed February 2018

Front Desk Agent responding to guests needs

Phone calls to the front desk and hotel operators have decreased as guests can alert the hotel of their needs from their phone, wherever they are

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to place alerts as to what kind of guest they are, if they're staying in different parts of the resort, if they're having issues during their stay, etc. and everyone with access to Zingle can be aware

Cons:

That I cannot text intra-departmentally and that I cannot connect more than one phone number to a profile.

Michael B.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed February 2018

Very easy to use and navigate. Good way to quickly communicate to a large group of employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to send group texts, and group people into different departments, so the messages get to the right people.

Cons:

can't use it on an Android phone, or it is very difficult. App has a lot of bugs. Edit window is way too small.

Mike L.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed February 2018

A must have! Pays for itself.

Increased sales and helps communicate specials/offers in a timely manor.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our guests love the service and it helps our staff cut back on wait times for orders. Text message marketing is very powerful, when we send out a mass message, we do get a great response most of the time.

Cons:

Would love to see it intergrate with my POS. I would like to see the scheduled times be at least 15 minute windows.

Otis A.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 12 months

Review source

Reviewed February 2019

Zingle

Zingle is great and happy that we have it. It provides options when a customer is not checking their email and we need urgent response.

Ratings Breakdown

Ease of use

Functionality

Pros:

It allows text real time to the recipient.

Cons:

I wish there was more flexibility in future notifications. In other words if I could send a message that would arrive up to one week on a delay.

Chris C.

Verified reviewer

Airlines/ Aviation

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed November 2018

Zingle review

Ratings Breakdown

Ease of use

Functionality

Pros:

What I like most about this software is the ability to quickly send text messages to customers. The customers appreciate the ability to just send quick messages regarding their order instead of calling or emailing.

Cons:

Facebook Messenger is another way to use this software to reach customers, and that took some getting used to, including setting it up for the first time. After that, it became second nature.

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