Azuba CCM Platform 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Azuba CCM Platform

4.7

(3)

Pricing

Pricing available upon request

About Azuba CCM Platform

Customer expectations are higher than ever, and the ability to communicate effectively across multiple channels is not just an advantage—it's a necessity. Azuba's Customer Communication Management (CCM) Platform steps in as a solution that aims to turn scattered communications into cohesive dialogues. Let's look at the features, advantages, and offerings of the Azuba CCM Platform to demonstrate why it remains a top choice for your healthcare organization.

Azuba CCM Platform has revolutionized customer conversations. Azuba is built to tackle a challenge faced by organizations: handling fragmented communications that are spread across channels. By consolidating and optimizing interactions across channels, the platform eliminates inefficiencies, saves resources, and mitigates customer confusion typically associated with other systems. Here's how Azuba CCM sets itself apart:
A centralized communication hub serves as a reference point for all customer communications. Azuba CCM ensures uniformity and clarity across every channel.
Equipped with tools for crafting experiences, the Platform empowers organizations to foster relationships with their clientele. Streamlined operations happen...

through the automation of tasks and optimization of workflows. Azuba CCM simplifies the management of communications at scale. Trusted by top players in different industries. The effectiveness of Azuba’s CCM Platform is proven by its adoption among leading organizations, including Health Care Service Corporation, Change Healthcare, United Healthcare, and Carelon Health Services, which rely on Azuba to manage their customer communications. State governments and financial institutions can also take advantage of the Azuba CCM Platform. These sectors can benefit greatly from the platform's handling of regulated communications. Key Features and Advantages Azuba’s CCM Platform is equipped with features aimed at improving communication efficiency and customer satisfaction. Consistent Brand Messaging – Azuba ensures that every communication aligns with the organization's brand identity through brand templates. Support for Multiple Languages – The platform engages customers in over 80 languages to more effectively communicate with those who don’t speak English as their primary language. Efficient Document Creation – Editing and creating documents are easy with user-friendly templates based on Microsoft Word technology. Take advantage of all the Azuba CCM Platform's robust offerings. This platform provides a range of products tailored to meet an organization’s diverse needs. Azuba CCM Enterprise & Express – These platforms serve companies offering batch, interactive, and on-demand communication solutions. CCM Batch, Interactive, OnDemand Options – Scheduled and real-time communications are enabled through these features to enhance customer service and engagement. Azuba CCM Author provides tools for managing/customizing content, and Developer provides capabilities for further enhancing the Platform. The Azuba Customer Communication Management Platform signifies a great advancement in how companies engage with their clients. By eliminating inefficiencies in communication systems, Azuba aids businesses in boosting satisfaction levels, fostering loyalty, and improving efficiency. Whether you belong to healthcare, government, finance, or other industries, Azuba's CCM Platform has the potential to transform your customer communications approach. Learn about the benefits of the Azuba CCM Platform for your company by scheduling a demonstration today. Explore how to convert scattered communications into dialogues that cultivate stronger connections with your customers while propelling your business toward success.

Azuba CCM Platform Screenshots

Azuba CCM Platform Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Azuba CCM Platform Features

Popular features found in Document Management
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Classification
Document Editing
Document Generation
Electronic Signature
File Conversion
File Sharing
Third-Party Integrations
Version Control
More features of Azuba CCM Platform
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Approval Process Control
Audit Trail
Autoresponders
Batch Communications
Call Center Management
Call Tracking
Campaign Management
Chat/Messaging
Churn Management
Commenting/Notes
Communication Management
Contact Management
Content Creation
Content Management
CRM
Customer Database
Customer Experience Management
Customer History
Customer Portal
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Document Automation
Document Capture
Document Review
Document Storage
Document Templates
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
Forms Management
Full Text Search
Interaction Tracking
Interactive Content
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Negative Feedback Management
NPS Survey Structure
Offline Access
On-Demand Communications
Personalization
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
Secure Data Storage
SMS Messaging
Social Media Integration
SSL Security
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Template Management
Templates
Visual Analytics
Workflow Management

Azuba CCM Platform User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

33%

Secondary Ratings

Ease of Use

4.3

Value for money

4.7

Customer support

5.0

Functionality

5.0

Have you used Azuba CCM Platform and would like to share your experience with others?

Anthony C.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed July 2018

Extremely useful tool in creating letter templates for our team.

Template creation is much simpler for our team now. It puts the creation in the hands of the end users who see the letters everyday as opposed to our IT team who is unfamiliar with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

+ Uses a familiar layout (Microsoft Word) to aid in letter template creation + Napersoft team has assisted us as we have implemented this tool in our office any time we needed it (Amazing customer support!) + Gives the team that creates letters to mail every day more ability to modify the templates than ever before + Archives our template changes (we see who and when a change was made) + Links common paragraphs used across multiple templates (this view was not possible with our previous software)

Cons:

- I wish we could use it on the Google Chrome browser - We need better insight on when a template is migrated to production. We can see changes but not migrations. - We have had challenges with paragraphs that errored out templates completely. These had to be recreated and loaded again.

Cliff V.

Health, Wellness and Fitness

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

Napersoft CCM is a great product that I am comfortable recommending to anyone.

Less work for IT, and increase productivity and control by our operations department. We are able to be flexible with our communications now, to respond quickly to our market.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is extremely reliable, and easy to change to keep up with business demand. Prior to implementation of Napersoft CCM we needed a staff of 4 people working 3 days a week to get all of our letters and accreditation certificates out on time. Now, it's totally automated, except for a review queue where some letters are intentionally held until we are comfortable releasing them. Giving our users Napersoft CCM so they have control over letters and emails to generate has saved IT a lot of time and money, and increase operational productivity.

Cons:

The user interface could use some updating, but it's still easy to navigate. When your new to it, keeping track of your templates, paragraphs, and email text can be challenging but once you get it you feel stupid for not understanding how simple it really is.

steven k.

Insurance

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

Fantastic Support and Product !!

Automation of daily, weekly, or monthly correspondence !!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, setup, functionality, and Support !!!! This product has driven Us to automate most of our letters, reports, and EOB's.

Cons:

No Cons to Napersoft CCM !!!! This product has never let this organization down !!! Any issue we ever had with this product Napersoft engineered a resolution !!!!!

Showing 1 - 3 of 3 Reviews