BigWave 2026: Benefits, Features & Pricing

Wondering if BigWave is right for your organization?

Our Field Service Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Screenshots
Pricing and Plans
Features
User Reviews
Top Alternatives Preview

Overview

BigWave

4.3

(36)

Pricing

Starting at $29.00 per month

About BigWave

BigWave is cloud-based customer relationship management (CRM) solution for maintenance and field service project teams struggling to manage daily operations with manual procedures and spreadsheets. The software is mobile compatible and supports a paperless operation by allowing technicians to collect signatures from store managers electronically, upload reports, and note statuses from mobile devices. Pipeline reporting facilitates efficiency by allowing users to quickly review the status of service work pipelines across scheduled sites.

BigWave has the capability to build custom reports, and its templates cut down on unnecessary administrative overhead by pre filling work orders with the details technicians need. The solution provides a dedicated web page for each site, allowing users to track schedules, enter custom field information and pricing, and report job statuses. Customers can view their job status online and work collaboratively to cease the need for status updates. Critical information uploaded electronically is recorded and organized to assure timely payment from satisfied customers.

BigWave records dates for each activity on a site assigns specific duties int...

BigWave Screenshots

BigWave Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$29.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

BigWave Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of BigWave
Contact Management
Contract/License Management
CRM
Dispatch Management
Payment Collection in the Field
Scheduling
Work Order Management

BigWave User Reviews

Overall Rating

4.3

Ratings Breakdown

44%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.7

Functionality

4.2

Have you used BigWave and would like to share your experience with others?

Patty H.

Construction

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed September 2016

BigWave Review

I've been working with this program for over 5 years now and I love it, especially for the history that we've been able to create at site and project levels. Very easy to use, to train for use and great for report generating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The history it creates and the ease of searching the same.

Cons:

Being web-based, can't access if internet down.

James T.

Information Technology and Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2016

Fantastic Management Tool.

We use BigWave to manage the service operations for our customers across over 25,000 locations. BigWave is a flexible, easy, and valuable tool, and is a critical component of our success.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The ability to customize BigWave on the fly gives us flexibility and scalability that isn't found elsewhere.

Herminia P.

Used daily for less than 12 months

Review source

Reviewed February 2018

I have a fairly easy time when creating work orders. The reporting really helps in tracking my work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reporting is awesome when your looking for specific project details. Providing the ability to view the Standard Metrics and billing information. I would like to understand why we need to put in the minutes as opposed to hours in the Standard metrics. Is this due to the way we requested to have it set up or is it the standard?

Cons:

It can be a little cumbersome when adding multiple images. When adding multiple images at times it freezes and does not take all of the images and I will need to add them in portions. This happens while dragging and dropping the files into Big Wave.

Tracey J.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

Coordinator Review

I am still new to software and company. Only three months in. So far it is going ok.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use and navigate. Great little updates could be done once discussed with team if find it would be beneficial .

Cons:

still new to company, will require more time to settle in to answer this.

Mike S.

Construction

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2016

I dont work without it!

I use Big Wave to keep track real time on hundreds and hundreds of work orders. There is no point during the day that I DONT have Big Wave on one of my monitors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Real Time and ease of use.

Becky B.

Verified reviewer

Construction

201-500 employees

Used weekly for more than 2 years

Review source

Reviewed August 2022

Big Wave

Good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is fairly easy to use. Being in Real Time

Cons:

Not Being able to be in Invoice line and them updating without having to go in and out.

Paige N.

Electrical/ Electronic Manufacturing

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed December 2016

Excellent and Efficient

I use this program every day and love it! I wouldn't be able to do my job so efficiently without it. It is just WONDERFUL!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Real time updates and how easy invoicing is!

Cons:

Sometimes I find the importing and exporting confusing, but I don't think that is the software's issue, but more of a personal issue.

Thomas R.

Used other for more than 2 years

Review source

Reviewed February 2018

Have used Big Wave for several deployment projects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very good for site/system migrations. Very nice reporting and dashboards. I like being able to see information per site and rolls up.

Cons:

Product is hard to use for other types of projects. Would like to be able to customized and taylor software for use with other type projects.

Ebony M.

Retail

5001-10000 employees

Used weekly for more than 2 years

Review source

Reviewed September 2016

Offers a great solution for large projects

This system is great when working with multiple partners on a single project. It allows for the input of all necessary information in one space. I would recommend this system.

Ratings Breakdown

Ease of use

Functionality

Pros:

great place to submit all information

Cons:

not easy to navigate

Brad L.

Information Technology and Services

10000+ employees

Used weekly for less than 2 years

Review source