Enterprise Bot 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Enterprise Bot

4.5

(10)

Pricing

Pricing available upon request

About Enterprise Bot

Introducing Enterprise Bot - the Omnichannel CX Support Suite designed to give your customers the experience they deserve. We understand the importance of providing seamless customer support across multiple channels, which is why we have created a suite of tools that integrate with your existing platforms to streamline communication and ensure faster incident resolution. Some of the well-known companies that have achieved automation and cost savings through our services include DHL, Generali, SIX (Swiss stock exchange), SwissQuote, SBB, NS, and Esprit with our services powering 27% of the EU rail industry and over 22% of the Swiss Healthcare industry.

You can choose from a multitude of features that you can activate individually or simultaneously to your enterprise needs including:
• Live-chat
• Co-browsing
• Chat bot
• Voice bot
• Email bot
• Low code process automation
We integrate into platforms such as Genesys, Salesforce, BMC, TopDesk, Freshdesk, Zendesk, and more to ensure that we can help you on whichever platform you choose. In addition, our chatbot can be added to your website, while our voice bot can be seamlessly integrated into your call center. You can also leverage o...

Enterprise Bot Screenshots

Enterprise Bot Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Enterprise Bot Features

Popular features found in IVR
Auto-Dialer
Automatic Call Distribution
Call Disposition
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Reporting & Statistics
Voice Mail
More features of Enterprise Bot
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Automated Responses
Automated Routing
Autoresponders
Callback Scheduling
Call Reporting
Call Routing
Call Transfer
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Communication Management
Computer Telephony Integration
Configurable Workflow
Contextual Guidance
CRM
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Templates
Dashboard
Data Extraction
Data Import/Export
Data Storage Management
Data Visualization
Deep Learning
Drag & Drop
Email Management
Email Templates
Engagement Tracking
Feedback Management
For Developers
For eCommerce
For Sales/Marketing
For Sales Teams/Organizations
Generative AI
Inbox Management
Intent Recognition
Interaction Tracking
Internal Chat Integration
IVR
Knowledge Base Management
Knowledge Management
Language Detection
Lead Capture
Lead Generation
Lead Qualification
Live Chat
Machine Learning
Mobile Access
Monitoring
Multi-Channel Management
Multi-Language
Multiple Data Sources
Natural Language Processing
Natural Language Search
Part of Speech Tagging
Performance Management
Performance Metrics
Personalization
Pre-Configured Bot
Predictive Analytics
Process/Workflow Automation
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Sentiment Analysis
Service Level Agreement (SLA) Management
Single Sign On
SMS Messaging
Social Media Integration
Speech Recognition
Speech Synthesis
Surveys & Feedback
Tagging
Text Analysis
Third-Party Integrations
Topic Classification
Transfers/Routing
Trend Analysis
Video Chat
Virtual Personal Assistant (VPA)
Visual Analytics
Workflow Management

Enterprise Bot Integrations

ServiceNow

UiPath

Hanna CRM

Anywhere365

Automation Anywhere

SS&C Blue Prism

Enterprise Bot User Reviews

Overall Rating

4.5

Ratings Breakdown

60%

30%

10%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

5.0

Functionality

4.5

Have you used Enterprise Bot and would like to share your experience with others?

Nurul Salimah H.

Verified reviewer

Financial Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Quick chat and live support chat

It is a great alternative to let customers to directly connecting and chatting with us. It has help our customer to have a quick replies for their inquiries.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's a great and precious customer support application that is easy to incorporate into a webpage or e-commerce without requiring knowledge and skills. Place the widget or the scripts it generates in the target position. It includes a lot of customization possibilities for design and translation and responds automatically. Because agility and quickness in service are critical for client retention, time and pleased customers are saved.

Cons:

Setting up meetings using the live chat interface might be a friendly alternative, especially if the system can recognize spam users. Even though they're not clients, Enterprise Bot allows anybody to enquire about corporate information.

imane h.

Verified reviewer

Insurance

1001-5000 employees

Used daily for less than 12 months

Reviewed January 2022

Very nice experience with Enterprise bot

Throughout the process from contracting to production and even after the production, the customer satisfaction was the priority one for Enterprise bot. We were supported all along by rigorous ans conscientious project manager. During the implementation, we informed Enterprise bot about some unforseen requirement not sent at the begenning and Enterprise Bot did the necessary to stick to the planning. They also helped us to reach our KPIs to make the pilot a success. Enterprise bot is very flexible and delivers high quality mirroring the orinigal demand, adding the possibility to improve it in the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We enjoyed: - the flexibility about the software (Rule-Based Chatbot + IA chatbot) and the adaptation of the IA. - the user-freindly interfaces - the simplicity and completeness of the interfaces in terms of functionality - the ease of training the AI - the easy addition of a language -the strength of the product engine which avoids doing specific development for very specific requests - Reporting

Cons:

Not being able to filter on requests not understood by the chatbot Ability to find duplicates tiggers in different intents Co-browsing module directly integrated in the lifechat

Yoëlle v.

Verified reviewer

Leisure, Travel & Tourism

501-1000 employees

Used daily for less than 2 years

Reviewed January 2022

The best people and support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall the system is very easy to use and even without much coding background understandable. The quality of the software is good and it supports the customer to the best of its capabilities. Lastly, the people you are working with are very understanding, supportive, and collaborative, which makes every project with them fun and easy.

Cons:

As I am not an IT expert, I don't know how feasible these options are. Though, using two languages complicates the system since this results in two back-ends.

Goreti P.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 6 months

Reviewed January 2022

Chatbot - Customer services available 24/24

We are able to support our customers in their journey of shopping Tax Free in their own language and in the moment they need our help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very user friendly software, allows to have multiple agents connected in different locations. To create and to populate the conversation of AI is quite simple.

Cons:

Reporting features can be more personalized. Changes that requires a third party can also be more simplified (WhatsApp)

Reasons for choosing Enterprise Bot

Quick reply from the team evolved; Solution more in line with our demand; Costs

Stefan M.

Verified reviewer

Financial Services

501-1000 employees

Used daily for less than 2 years

Reviewed January 2022

Smart and Innovative

High customer focus, solution oriented and smart people. They were very quick in understand different business needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were able to adapt the software to our specific needs. And Enterprise bot helped to get all our requirements streamlined and be solution oriented.

Cons:

The software can be very customized, so documentation was required to be build independently. The basic set of documentation could be increased.

Gloria M.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 12 months

Reviewed January 2022

Great for customer care support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The click bot helped us to give real-time answers to our new clients on the website and social media (Facebook).

Cons:

The process of creating (conversation's flow, content, translations, etc...) a chatbot is time-consuming, but we were able to implement our click bot just in time for the launch of our financial product thanks to the support of the Enterprise Bots team.

Vendor Response

Thank you for your response, Gloria. Appreciate your valuable feedback. As you have rightly pointed out, we too have recognised the time and effort taken to build a bot using intents and triggers. To make bot-building simpler and easier, we have built a new solution that cuts down the human effort and gets your bot up and running in a day. Happy to explain further!

Replied January 2022

Alex M.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 12 months

Reviewed January 2022

ERA implementation

we let the tool read each incoming mail, decide about the intent of the customers request, create a ticket (in a standard ticket tool) and assign this ticket to the relevant resolver groupt. the recognition rate of the intents is very good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I highly appreciate the quality of the tool and its capability to understand the intent of a customer email

Cons:

I have nothing to add in this area, I am fully satisfied with it

Kilian S.

Verified reviewer

Transportation/ Trucking/ Railroad

10000+ employees

Used daily for more than 2 years

Reviewed January 2022

Innovatives und felxibles Unternehmen

Dank Enterprise Bot können wir unseren Kundinnen und Kunden einen innovativen Kommunikationskanal anbieten.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Die Chat Bot und Live Chat Funktion welche Enterprise Bot anbietet ist ein Mehrwert für unsere Kunden.

Cons:

Das Training des Bots ist sehr zeitaufwändig und ein stetiger Prozess.

Ingrid D.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 6 months

Reviewed January 2022

Einsatz eines Sprachroboters

Enterprise Bot hat den Sprachroboter in unserem Unternehmen implementiert und das Projekt intensiv begleitet. Die MitarbeiterInnen sind hochmotiviert, engagiert und handeln im Interesse des Kunden.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Der Roboter beantwortet selbstständig, akkurat und 7/24 diverse Fragen der Kundinnen und Kunden. Die MitarbeiterInnen werden von immer wiederkehrenden gleichen telefonischen Anfragen entlastet. Der Sprachroboter ergänzt den bereits eingesetzten ChatBot.

Cons:

Das Statistik- und Trainingstool könnte noch benutzerfreundlicher (einfacher) gestaltet werden.

Claudio S.

Verified reviewer

Insurance

1001-5000 employees

Used weekly for more than 2 years

Reviewed January 2022

Einfache Handhabung und intuitive Bedienung