eGain AI Knowledge Hub 2026: Benefits, Features & Pricing
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- Overview
- Pricing and Plans
- Features
- Integrations
- User Reviews
Overview
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Pricing
Pricing available upon request
About eGain AI Knowledge Hub
Top-rated artificial intelligence knowledge management software
- Rated #1 by analysts such as Gartner and infused with AI and ML, eGain Knowledge Hub offers personalized answers and conversational guidance to help contact center agents solve customer queries, while enabling wow self-service.
- Named “Representative” vendor in the 2022 Gartner® Market Guide for Customer Service Knowledge Management Systems
- Named 2022 KMWorld Readers’ Choice Award Winner
eGain Knowledge Hub™ guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers. eGain’s mature knowledge base software enables both novice and expert agents to find answers, easily and efficiently.
It empowers all contact center agents and customer-facing staff to solve customer queries with personalized answers and conversational guidance. The solution is embedded with a patented AI reasoning capability that enables the knowledge system to guide customers on the knowledge help portal and...
agents in the contact center through an interactive Q&A session. With this approach, the user is assured of getting to the right answer to their issue or to the next step in a decision-making process. It enables automation of conversations through the knowledge-powered bot or virtual assistant. A bot especially designed for agent assistance proactively monitors agent conversations with customers on the agent desktop to provide contextual guidance and tips while the customer is on the line. It unifies in it many knowledge management (KM) tools. It includes comprehensive content creation and management capabilities, personalization, multiple search methods to get to the right answer, reporting, knowledge base that is centralized, omnichannel, and multilingual. It comes with out-of-the-box, pre-integrated, and certified connectors for embedding knowledge capabilities in desktops of leading CRM applications such as Salesforce, SAP, Microsoft Dynamics etc. and CCaaS platforms such as Genesys Cloud, Five9, Talkdesk and many others. And crucially, it has reporting features that allow continuous monitoring of knowledge usage and agent productivity. The software also benefits from all the best practices developed during successful knowledge management implementations for more than 300 leading enterprises across the globe. It has helped hundreds of companies save millions of dollars while cultivating increasingly happy customers Sign Up today for a Risk-Free Pilot: No paperwork, no catch. Innovation in 30 days. https://www.egain.com/risk-free-trial-customer-engagement-software/eGain AI Knowledge Hub Screenshots
eGain AI Knowledge Hub Pricing and Plans
Basic
Pricing available upon request
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eGain AI Knowledge Hub Features
- Popular features found in Knowledge ManagementAccess Controls/PermissionsCatalog ManagementCollaboration ToolsCommenting/NotesContent ManagementData Import/ExportDiscussions/ForumsDocument ManagementSelf Service PortalText Editing
- More features of eGain AI Knowledge HubActivity DashboardActivity TrackingAlerts/NotificationsAPIChatbotCommunication ManagementConfigurable WorkflowContent LibraryCustomizable BrandingCustomizable FieldsCustomizable FormsCustomizable ReportsCustomizable TemplatesDashboardDecision SupportDocument StorageDrag & DropDrag & Drop EditorEmail AlertsFeedback ManagementFile ManagementFull Text SearchGenerative AIKnowledge Base ManagementKnowledge ManagementLive ChatMobile AlertsMobile InterfaceMulti-LanguagePre-built TemplatesReal-Time NotificationsReal-Time ReportingReporting/AnalyticsReporting & StatisticsRich Text EditorSearchSingle Sign OnSocial Media IntegrationSSL SecurityTaggingTemplatesThird-Party IntegrationsUser ManagementWeb NotificationsWebsite IntegrationWidgetsWorkflow ManagementWYSIWYG Editor
eGain AI Knowledge Hub Integrations
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Ratings Breakdown
- Ease of use
- Value for money
- Customer support
- Functionality
Pricing
Available upon request
Ratings Breakdown
- 3.97Ease of use
- 4.15Value for money
- 3.95Customer support
- 4.27Functionality
Pricing
Starting at €61.00 per month
Ratings Breakdown
- 4.57Ease of use
- 4.65Value for money
- 4.70Customer support
- 4.57Functionality
Pricing
Starting at $15.00 per month
Ratings Breakdown
- 4.33Ease of use
- 4.16Value for money
- 4.26Customer support
- 4.36Functionality
Pricing
Starting at $39.00 per month
Ratings Breakdown
- 4.10Ease of use
- 4.16Value for money
- 4.25Customer support
- 4.40Functionality
Pricing
Starting at $25.00 per month
Ratings Breakdown
- 4.72Ease of use
- 4.57Value for money
- 4.75Customer support
- 4.52Functionality
Pricing
Starting at $124.00 per month
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