Netigate 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Netigate

4.6

(25)

Pricing

Pricing available upon request

About Netigate

Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute surveys, and to collect and manage feedback from multiple sources - surveys, public reviews, support centre conversations, web forms, point-of-sale and on-site surveys, and more - all in one place.

It uses secure AI and Generative AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows of text in an Excel file.

Most importantly, it enables you to take concrete actions to improve the experiences of your customers and employees.

Netigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, data management, and data privacy.

Our customers are banks, healthcare providers, online and in-store retailers, utilities, hospitality businesses, and more. They appreciate:

How quickly they can get started with Netigate - often in just a few days
The flexibility of reporting, which adapts to the needs of different stakeholders
How easy it is to manage and analyse feedback in more than 120 languages
The measurable i...

Netigate Screenshots

Netigate Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Netigate Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of Netigate
360 Degree Feedback
Access Controls/Permissions
Action Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
API
Assessment Management
Benchmarking
Categorization/Grouping
Commenting/Notes
Communication Management
Complaint Monitoring
Conditional Logic
Continuous Feedback
CRM
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Extraction
Data Security
Data Visualization
Email Management
Email Reminders
Employee Onboarding
Engagement Tracking
Generative AI
Goal Management
Goal Setting/Tracking
Individual Development Plans
Knowledge Management
Mobile Access
Mobile Survey
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Offline Response Collection
Onboarding
Performance Management
Performance Metrics
Progress Tracking
Pulse Surveys
Question Library
Randomization
Rater Selection
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Search/Filter
Segmentation
Self Assessment
Site Intercept Survey
Skills Assessment
SMS Messaging
SSL Security
Survey Builder
Survey/Poll Management
Surveys & Feedback
Template Management
Text Fields
Third-Party Integrations
Training Management
Trend Analysis
Usage Tracking/Analytics
Visual Analytics
Website Integration
Widgets

Netigate User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

24%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.8

Functionality

4.3

Aleksandar D.

Verified reviewer

Management Consulting

1001-5000 employees

Used weekly for more than 2 years

Reviewed May 2021

Overall great product that could be even better with sone additional power user features

Overall Netigate is a great solution. It offers not only the survey software, but a complete service around it. From designing the right questions to analysis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Netigate is a very easy to integrate and administrate. It offers great features, amazing reporting and analytics dashboards, extremely easy user onboarding via video tutorials and has intuitive interface. Extremely helpful and competent customer support team.

Cons:

Some features for power user could be improved, such as support for custom JavaScripts, scripting of custom functions and elements.

Reasons for switching to Netigate

License and user administration options, superior reporting center, data is stored in EU, integrated GDPR features, way better customer support

Vendor Response

Thank you for taking the time to leave your review, Aleksandar. It's wonderful to see that you're benefitting from our GDPR compliance, support teams, and all of the great features available with Netigate. Thank you also for your feedback, which I will pass along to the relevant teams!

Replied May 2021

Carina L.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Netigate - provides my organization with the data we need to continously improve CX/EX/UX!

Working with Netigate as a company is a partnership - they are (still) not too large, they keep a familiar feeling when contacting them. And working with a company that has CX/UX/EX as their sole business idea ant not a part of a large portfolio of solutions is beneficial. They know their thing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of using, posibility to add own templates to get our look-and-feel, translating the survey into multiple languages is easy. The logics one can build based on responses, with auto-emails to key stakeholders that can take actions directly is amazing!

Cons:

The only thing I can up with is that I think it takes too long time before an improvement suggestion is tagged as received and reviewed.

Marie F.

Verified reviewer

Consumer Services

10000+ employees

Used daily for more than 2 years

Reviewed September 2019

Overall feedback

Good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate, easy to set up customized surveys and good support

Cons:

Issuing in survey send outs, impacting the quality and UX

Vendor Response

Thank you for your review of Netigate. Sorry to hear you had issues with the survey send outs. We had a temporary issue with this a while back but the issue has been identified and addressed so the stability is now restored. This should not be an issue going forwards.

Replied September 2019

Niklas R.

Verified reviewer

Financial Services

1001-5000 employees

Used weekly for more than 2 years

Reviewed April 2021

Netigate: Great solution to conduct your own surveys

Deutsche Leasing is happy to have teamed-up with Netigate as we have used its online survey platform with our partners and employees extensively over the past years. In this context, Netigate’s online survey solution has enabled us to get a better understanding of our external market environment as well as it has supported us to enhance the feedback culture within our company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In particular, we do like the following aspects of Netigate's online survey solution: - Very customer friendly product, its easy and convenient to set up your own surveys - Several options to deliver your survey to the recipient (e.g. unpersonal link, personalised link, QR-Code) - Professional look and feel (both for recipient of the survey and the market researcher) - Dashboards to evalute the results of your survey (incl. an export option to PPT/pdf files in your corporate design) - Good user support (Success center, onboarding support for new additional users as well as highly reachable technical support) - Data security (Netigate servers located in European Union)

Cons:

For us, there are not too many con's in regards to Netigate's online survey solutions. We would appreciate a visualised logic tree when you set up a survey. This feature would help to see if the logics, the user is set to implement in the questionnaire, actually work.

Vendor Response

Thank you for your review, Niklas! We're very pleased to hear that our platform has helped you to enhance the feedback culture at your organisation. Thank you also for your feedback regarding survey logic; we have passed this on to the relevant teams!

Replied April 2021

Jessika K.

Verified reviewer

Food Production

1001-5000 employees

Used other for more than 2 years

Reviewed July 2019

Netigate as a

Overall, my need with Netigate works well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is easy to use both in terms of creating a survey and sending out.

Cons:

The report function is difficult. I would like our leaders to be able to enter the system and take out a report themselves. This without the license cost being too high. One could send out both to the e-mail adress and sms for the same survey.

Reasons for choosing Netigate

It seemed to be a good and affordable system

Reasons for switching to Netigate

The costs of Netsurvey was too high.

Vendor Response

Thank you for your review and constructive feedback! I'm pleased to let you know that our report function, as well as the entire platform, has recently seen a significant update. The result is an even more user-friendly and powerful reporting system, with a modernised interface. It's now easier than ever to share reports you've created with anyone within, or outside of, your organisation. You can do this via a general link or email, where you can manage access permissions even after distribution. You can also choose to send single reports or multiple saved reports at the same time. You can find out more here: https://support.netigate.net/support/share-a-report/

Replied April 2021

Shayen Tyra W.

Verified reviewer

Banking

1001-5000 employees

Used weekly for more than 2 years

Reviewed April 2021

Nice plattform to communicate with internal/ external customers.

We use it for internal feedbacks an internal/ external customer surveys.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The integration with our existing business processes easy and the reportingsystem is also very helpful.

Cons:

The switch from the old to the new Netigate application was difficult.

Vendor Response

Thank you for your review! We're glad to hear that you're finding the reporting functionality helpful. We hope that you're enjoying the new platform update, but do get in touch with your account manager if you require any extra help with the transition our team is always happy to help!

Replied April 2021

Kjersti H.

Verified reviewer

Real Estate

1001-5000 employees

Used weekly for more than 2 years

Reviewed May 2021

good product

we use Netigate for many different types of surveys. Both internal and external. It's easy to use, and we get good help from Netigate when needed

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to use. we have not integrated with other apps yet

Cons:

it was a bit difficult to take out the report once the platform was changed

Vendor Response

Thank you for your review, Kjersti! We're glad to hear that you're getting so much out of Netigate and have been happy with the support we provide! We hope you've got the hang of the new and improved report function now, but do get in touch if you need any more help!

Replied May 2021

Dietmar B.

Verified reviewer

Electrical/ Electronic Manufacturing

501-1000 employees

Used weekly for more than 2 years

Reviewed April 2021

Experiance with 2 years Netigate in use

Customer Survey

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Statistic and Logic Tool, easy to handle

Cons:

Easy Handling with newest S/W- Version. Support Team real helpful and professional

Reasons for choosing Netigate

Overall Performance

Vendor Response

Thank you for your review, Dietmar. We are so pleased to hear that you are having a positive experience with Netigate. It's also always nice to be able to pass on the great feedback we hear about our support team! Thank you.

Replied April 2021

Michael M.

Verified reviewer

Information Technology and Services

201-500 employees

Used monthly for less than 12 months

Reviewed May 2021

The definition of intuitiveness

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Netigate lets you benefit from their vast experience in the field. Instead of aksing yourself, how you could and should conduct surveys and whether you are doing everything according to data privacy laws, you can "marry into money", so to speak and let Netigate set the foundation for you.

Cons:

It is relatively high-priced. Small and middle-sized companies may have trouble affording the tool. But you will definitely get your money's worth, not only due to the vast variety of features, great usability and fantastic customer service, but especially if you put the tool to good use and bring your company forward.

Reasons for switching to Netigate

- increased speed of your work when it comes to creating and conducting surveys - considerably better user experience for survey participants

Vendor Response

Thanks for your review, Michael. It's good to hear that you've felt supported by our internal expertise and have taken comfort in the fact that our platform is GDPR compliant and secure!

Replied March 2022

Karl F.

Verified reviewer

Real Estate

1001-5000 employees

Used monthly for more than 2 years

Reviewed April 2021

Our preferred tool forEmployee Insight