Nextiva CRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Nextiva CRM

3.6

(7)

Pricing

Starting at $6.99 per month

About Nextiva CRM

The cloud-based CRM by Nextiva saves businesses time by consolidating all company communications into one platform. Deliver a smooth and seamless customer experience with a unified sales and service CRM.

Nextiva's CRM does more than storing contact information. Businesses can easily track leads through their sales pipeline, making sure they don't slip through the cracks. Serve customers better with a full-featured help desk that can intelligently route cases to the correct team members.

What makes Nextiva's CRM attractive for businesses is how it manages all of a company's communications—phone, chat, email and chat—on one platform. No third-party integrations are needed to streamline your workflow, increase sales and deliver outstanding customer service.

Behind the scenes, Nextiva has a powerful automation engine that can save time handling repetitive tasks. It can move leads through your pipeline, follow up on customer requests or escalate cases to specific team members.

Nextiva CRM Screenshots

Nextiva CRM Pricing and Plans

Starting price: $6.99 per month

Free Trial

Free Version

Basic

$6.99

per user, per month

No plan information available

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Nextiva CRM Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Nextiva CRM
Activity Dashboard
API
Configurable Workflow
Contact Database
Contact Management
CRM
Customer Database
Data Import/Export
Email Marketing
For Insurance Industry
Interaction Tracking
Internal Chat Integration
Knowledge Management
Lead Management
Lead Qualification
Live Chat
Multi-Channel Data Collection
Performance Metrics
Predictive Analytics
Quotes/Estimates
Real-Time Analytics
Reporting & Statistics
Sales Pipeline Management
Sales Trend Analysis
Search/Filter
Segmentation
Sentiment Analysis
Task Management
Text Analysis
Trend Analysis
Workflow Management

Nextiva CRM Integrations

Oracle Service

SugarCRM

Google Contacts

Microsoft Outlook

CRM Analytics

ServiceNow

See all 11 integrations

Nextiva CRM User Reviews

Overall Rating

3.6

Ratings Breakdown

43%

14%

29%

14%

Secondary Ratings

Ease of Use

3.4

Value for money

3.4

Customer support

3.5

Functionality

3.7

Have you used Nextiva CRM and would like to share your experience with others?

Verified

Reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Low Cost call center CRM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works with the Nextiva call center app and is a good add-on to track customer service requests.

Cons:

The UI needs a refresh and needs to be more customizable like Salesforce

Vendor Response

Hello, there. Thank you so much for taking the time to leave us your review - we appreciate your feedback. If you by any chance are experiencing issues or need help, feel free to send us an email at reviews@nextiva.com with your account info and we'll make sure to have our team follow up with you ASAP. Thank you!

Replied January 2023

Jason B.

Accounting

2-10 employees

Used other for more than 2 years

Review source

Reviewed September 2017

I enjoy using Nextiva VoIP.

Thank you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons:

It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Brianna T.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Very expensive and not worth it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nextiva was a temporary solution for our office needs, which required mobile staff making phone calls and sending text messages. They were able to set up services with us successful.

Cons:

Nextiva was not a good fit for our office. Employees experiences dropped calls, and a customer service rep even told us once that their mobile app was not good--instead we should use the desktop app.

Christi F.

Management Consulting

Self-Employed

Used daily for less than 6 months

Review source

Reviewed February 2017

Great experience

Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Answered all questions, great price for service, great, great support

Bryce M.

Verified reviewer

Accounting

Used unspecified for unspecified

Review source

Reviewed June 2014

Nextiva Phone Service Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Great customer service, and good value for a phone system.

Cons:

There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.

Sterling S.

Media Production

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2016

Nextiva

I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very reliable and good choice quality

Cons:

Complex and poor customer experience

Alexandra W.

Pharmaceuticals

11-50 employees

Used other for less than 12 months

Review source

Reviewed September 2017

Awesome! The best experience.

Ratings Breakdown

Ease of use

Functionality

Pros:

AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

Showing 1 - 7 of 7 Reviews