Odigo 2026: Benefits, Features & Pricing
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Wondering if Odigo is right for your organization?
Our Telephony Software selection experts can help you in 15 minutes or less.
- Overview
- Pricing and Plans
- Features
- Integrations
- User Reviews
Overview
Pricing
Pricing available upon request
About Odigo
Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their customers. The comprehensive platform manages all interactions, across all channels, at any time. It allows companies to centralise their customer information in a single interface, a key tool to improve the relationship.
innovative technology used to enable smooth and efficient cross-channel customer experiences is designed to foster greater agent satisfaction and engagement. The Odigo solution is ideal to meet customer expectations whilst aiding agents'. Odigo is a pioneer in the market with over 25 years of experience. Odigo has 250 customers worldwide and supports more than 400,000 users globally.
Odigo Screenshots
Odigo Pricing and Plans
Basic
Pricing available upon request
No plan information available
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Odigo Features
- Popular features found in TelephonyAutomatic Call DistributionCaller IDCall MonitoringCall RecordingCall TransferComputer Telephony IntegrationReporting/AnalyticsVoice MailVoIP
- More features of OdigoAccess Controls/PermissionsActivity DashboardAI CopilotAI/Machine LearningAlerts/EscalationBlended Call CenterCallback SchedulingCall Center ManagementCall LoggingCall QueuesCall RoutingCall ScriptingCampaign ManagementCES Survey StructureChatbotChat/MessagingChat TranscriptCommunication ManagementConfigurable WorkflowContextual GuidanceCSAT Survey StructureCustomer HistoryCustomizable BrandingCustomizable FieldsCustomizable FormsCustomizable TemplatesData Import/ExportData VisualizationEvent Triggered ActionsFor DevelopersInbound Call CenterIntent RecognitionIVRKnowledge Base ManagementLead CaptureLive ChatManual DialerMonitoringMulti-Channel CommunicationMulti-Channel ManagementMulti-LanguageMultiple ScriptsNatural Language ProcessingOnline Voice TransmissionOutbound Call CenterPerformance ManagementPerformance MetricsPhone Key InputProgressive DialerQueue ManagementReal-Time AnalyticsReal-Time MonitoringReporting & StatisticsSIP TrunkingSMS MessagingSocial Media IntegrationSpeech RecognitionSpeech SynthesisSurvey/Poll ManagementText to SpeechThird-Party IntegrationsVoice CustomizationVoicemail TranscriptionVoIP ConnectionWidgets
Odigo Integrations
Odigo User Reviews
Overall Rating
4.0
Ratings Breakdown
5
33%
4
33%
3
33%
2
0%
1
0%
Secondary Ratings
Ease of Use
3.7
Value for money
3.3
Customer support
3.3
Functionality
4.0
Have you used Odigo and would like to share your experience with others?
Information Technology and Services
10000+ employees
Used daily for more than 2 years
Review sourceReviewed January 2021
Expensive solution
3
Ratings Breakdown
Read More
Floriane M.
Verified reviewer
Health, Wellness and Fitness
5001-10000 employees
Used daily for less than 2 years
Review sourceReviewed December 2022
The logiciel
5
Ras
Ratings Breakdown
Read More
Bruno D.
Verified reviewer
Telecommunications
201-500 employees
Used daily for less than 12 months
Review sourceReviewed January 2023
Globalement performant
4
Ratings Breakdown
Read More
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