MDidentity 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MDidentity

4.9

(16)

Pricing

Pricing available upon request

About MDidentity

MDidentity is a reputation management solution designed to help healthcare providers manage online reputation and gather patient reviews. It is used by medical practices, clinics, and healthcare organizations to streamline reputation management while adhering to HIPAA compliance standards.

The platform includes a dashboard that facilitates review generation through automated patient outreach via email and SMS. It offers features such as patient-type segmentation, re-engagement campaigns, and a three-question survey system to assess patient satisfaction with providers, locations, and services. The surveys are designed to minimize patient fatigue. Users can access reporting tools with dashboard widgets and performance indicators to monitor review conversion rates and satisfaction trends. MDidentity supports multi-location practices and ensures HIPAA compliance for all patient communications.

MDidentity Screenshots

MDidentity Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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MDidentity Features

Popular features found in Sales Tracking
Activity Dashboard
Appointment Scheduling
Interaction Tracking
Task Management
More features of MDidentity
Access Controls/Permissions
Alerts/Notifications
API
Campaign Management
Customer Experience Management
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Media Monitoring
Negative Feedback Management
Performance Metrics
Reporting/Analytics
Reporting & Statistics
Response Management
Review Monitoring
Review Request
Search
Search/Filter
Segmentation
Sentiment Analysis
SEO Management
Social Media Integration
Third-Party Integrations
Widgets

MDidentity Integrations

AdvancedMD EHR

Nextech EHR & PM

Compulink Healthcare Solutions

CareCloud

MDprospects

Clearwave

See all 7 integrations

MDidentity User Reviews

Overall Rating

4.9

Ratings Breakdown

94%

Secondary Ratings

Ease of Use

5.0

Value for money

5.0

Customer support

4.8

Functionality

4.8

Have you used MDidentity and would like to share your experience with others?

Jeremy C.

Verified reviewer

Medical Practice

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

A Required Reputation Management Application for Healthcare Marketers

I cannot believe how much this company has changed over the last year. Features are added constantly and they actually take the time to listen to their clients on how to make the software better. It doesn't get any better as far as support goes. You will speak to someone or get an email back the same day. They are an absolute pleasure to work with and I recommend them to any practice big or small.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how much control the end user has. For the tech savvy and non-tech savvy, you can easily customize your feed, change resource notifications, turn listing collection on/off, generate review reports and graphs, control integrations with Facebook and GMB, customize email review solicitations, and add listing management with many different review sites including those on the medical side.

Cons:

This really isn't a con but for someone who has done a lot of email marketing, the email module could use a few tweaks. It is perfectly acceptable/usable but has room for growth (which has made leaps and bounds already). I will say that I have spoken extensively with the Product Development Manager and they are working on ways to improve it. That is why I cannot say enough good things about this software/company.

Hope H.

Verified reviewer

Medical Practice

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

What a relief!

It has only been a few weeks since we have implemented their integrated review system but we've already seen more reviews on our business listings in the last month than we have in the past 3 years! The program is easy to use and has a lot of value. [SENSITIVE CONTENT HIDDEN] is a great guy to work with and he's very thorough and responsive. It turns out our patients have a lot more positive things to say than we realized and using an automated system just makes it much easier on all of us!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integrated automation is a game changer for us. Dashboards and capabilities are pretty easy to use and everything is customizable, which is great for a control freak like myself. :) Plus, I can easily toot my own horn by exporting and sending all of our reviews to our bosses so they can see what a great job we are doing too!

Cons:

My biggest complaint has been solved with the integration feature, so no complaints here!

Reasons for choosing MDidentity

They understood our needs and customized a solution for us. Plus they didn't harass me with sales calls, emails, texts, etc. ;)

Marti N.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Increase your Google Reviews

Google reviews have increased tremendously and widgets have been extremely useful to show off our review on our website.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easily automated review generation and clear reporting.

Cons:

Setup and tweaking to make sure proper population is targeted is time/labor intensive.

theresa a.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

Easy. Affordable. Impactful.

Form the implementation to the support, the MDIdentity team has been a dedicated partner to helping us achieve success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MDIdentity make it so easy to manage our online reputation. We've been using it for five years now and I won't even consider another product. Our patients are contacted daily and we have great success collecting and managing reviews that help us to sell the value and quality of our medical services to others.

Cons:

Nothing! I mean it. It has everything I need.

Bev H.

Verified reviewer

Medical Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2021

MDIdentity - A great system for reputation management

The software is extremely user friendly, and the team that supports it is both knowledgeable and quick in their response times.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The real-time review notifications along with the ability to manage our patient feedback by location is an extremely useful benefit of this software. We are able to rapidly respond to patients and engage in meaningful interactions.

Cons:

No complaints. I would personally organize the combined data differently, but everyone's aesthetic is different.

Reasons for choosing MDidentity

It integrates well with the systems we have in place. In addition, the customer support is incomparable.

Elena L.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2021

MDidentity 2021

GREAT response, very friendly, prompt with changes/additions to requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how quick it makes us aware of what is posted about our online reputation.

Cons:

I would like there to be a option listed as to "if the patient would like us to contact them to discuss the visit". We call every patient that feels that they had a unfavorable experience for one reason or another. I just know there are some patients that don't want to be contacted.

Yarely V.

Verified reviewer

Hospital & Health Care

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed January 2022

Great reputation management software!

MDidentity has overall helped our organization increase the number of positive online reviews from our patients.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

MDidentity helps bring all the reviews from different platforms, for easy access in a dashboard format. Makes it very easy to compare reviews and helps us understand what our patients think of us. Widgets that are included are also very helpful to showcase in our website the different positive reviews patients are leaving. I also love that we can choose what review goes where depending on the initial stars patients give us.

Cons:

Sometimes there is a lag with the widgets and the data does not display the correct number of reviews. Customer support can be difficult to get a hold of but most tools in the software are user friendly.

Beth A.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2021

The program works!

Great experience, will definitely continue to use and recommend

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The increase in number of google reviews and the ease of use to get that to happen.

Cons:

Since we don't have to put in much work with it, I have to remind reintroduce myself to the dashboard the rare times I need to change a setting

Alex S.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2022

MDidenity Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is very user-friendly and has a lot to offer in the world of review services.

Cons:

There is always room for new reports and new features to be added.

Stacey L.

Verified reviewer

Hospital & Health Care

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed January 2022

MDidentity - Satisfied with software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MDidentity is great because it filters in all reviews from other sites, such as google, yelp, etc. Our company uses MD identity in conjunction with MDProspects, which is great because this allows e-mails to automatically go through when I change the status on MDProspects. Once the status based on how we set it up, it portals to MDidentity and sends out an e-mail right away. This is important to me because I have a lot going on in the office, as most people do, and it is nice to have this automatic feature that I might otherwise forget about sending.

Cons:

Integration with MDProspects wasn't difficult. I need to personally work with the team at MDidentity in order to create different types of review requests and find the most efficient way to do this.

Showing 1 - 10 of 16 Reviews

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