ProProfs Knowledge Base 2026: Benefits, Features & Pricing

I have mainly used it to share information with different audiences, such as internal staff, external partners, or customers. It has helped me maintain the confidentiality and integrity of my data and comply with various regulations and standards.

The training platform is very expensive for what you get and the quiz maker is equally expensive for the features it offers. The platform does not come with a website and many features are almost impossible to find as there is no clear direction to them nor is there a list of what the features are or where to find them. For example, there is a landing page, but in the 5 years that I was with ProProfs, I never knew it existed.

ProProfs Knowledge Base came as a breath of fresh air for us at a time when we were struggling with our support process. The speed at which we were receiving tickets was overwhelming to handle for a small support team. Our support system was about to crash, with the large inflow of tickets each day. That’s when ProProfs Knowledge Base came to our rescue. It helped us build a self-service help center for our customers to reduce the frequency of common and trivial issues and relieve our support team from ticket overload. And we are happy that we achieved this in a short time.

We were overwhelmed with support requests for common issues that could easily be solved. With contextual help, we have empowered our users to find solutions independently, significantly reducing our support workload and enhancing customer satisfaction.

The intuitive interface and user-friendly editor have made the tool accessible to team members with varying technical expertise. By centralizing our knowledge base, we have experienced improved collaboration, streamlined information sharing, and enhanced productivity.

It has been a smooth ride since the day we started using ProProfs Knowledge Base. Employee training and onboarding is now less time consuming and more valuable for our workforce. Employees can now enhance their skills, subject knowledge, and increase their understanding of our work dynamics, with the help of our online training document.

Security of content has always been a priority for us. ProProfs Knowledge Base has assured that our sensitive company information is fully protected. It offers excellent security features. Additionally, the tool is GDPR compliant, so we don’t have to worry about any security lapses.

I was receiving a lot of complaints regarding my call support as customers had to wait on IVR for long time. So, I wanted to set up a help site for my customers and I came across ProProfs Knowledgebase. It was so simple to set up the site and I was able to use videos & images to visualize the help articles. ProProfs rules!

For knowledge-sharing and documenting within our smallish (30+) team, this fit the bill for ease of use, as well as being very affordable. I compared many other similar software packages, this was the only one that gave editor rights to so many users for such a reasonable cost. I love wiki software, but the open-source standard "wiki" software has a learning curve to get a handle on formatting, linking etc. Avoid all that hassle by choosing ProProfs.