Social Intents 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Social Intents

4.7

(10)

Pricing

Starting at $49.00 per month

About Social Intents

Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesses interact and engage with website visitors using live chat, chatbots, chat widgets, canned responses and more. Professionals can display customizable calls to action (CTAs) on websites for visitors to sign-up or share content across social media platforms before exiting.

Create ChatGPT powered chatbots trained on your own website data. Then escalate chats from AI to humans as needed.

Improve customer service and reduce support costs with hybrid AI + Human chat support.

Social Intents Screenshots

Social Intents Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Basic

$49.00

flat rate, per month

No plan information available

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Social Intents Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Social Intents
A/B Testing
Activity Dashboard
AI Copilot
AI/Machine Learning
Alerts/Escalation
API
Automated Responses
Automated Routing
Call Center Management
Chatbot
Chat Transcript
Code-free Development
Collaboration Tools
Communication Management
Contextual Guidance
Conversation Intelligence
CRM
Customer Database
Customer Portal
Customer Segmentation
Customer Service Analytics
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Dashboard
Feedback Management
For Sales/Marketing
Inbox Management
Intent Recognition
Interaction Tracking
Language Detection
Lead Capture
Lead Qualification
Live Chat
Monitoring
Multi-Channel Management
Multi-Language
Multiple Data Sources
Natural Language Processing
Offline Form
Performance Metrics
Pre-Configured Bot
Proactive Chat
Query Suggestions
Queue Management
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Search/Filter
Single Sign On
Social Media Integration
Surveys & Feedback
Visual Analytics

Social Intents Integrations

Zapier

Microsoft Teams

Slack

Wix

Claude

Zoom Contact Center

See all 17 integrations

Social Intents User Reviews

Overall Rating

4.7

Ratings Breakdown

70%

30%

Secondary Ratings

Ease of Use

4.6

Value for money

4.5

Customer support

4.9

Functionality

4.6

Have you used Social Intents and would like to share your experience with others?

Joshua S.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed October 2020

Social Intents powered our COVID-19 Success Story

While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.

Cons:

The built-in analytics are somewhat limited.

Reasons for choosing Social Intents

Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.

James H.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

Perfect solution, easy to integrate and best online support I've ever had!

I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Cons:

We are yet to find anything missing or anything that doesn't meet our high standards.

Reasons for choosing Social Intents

Ease of setup and customization while still being able to plug into MS Teams directly for a familiar solution for the client.

Reasons for switching to Social Intents

Microsoft teams is great for internal chat however its lacking customization for live website chat.

Baylor M.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

Great support

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Cons:

There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

Alisha K.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2023

My personal review for Social Intents.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.

Cons:

Despite not having some of the more advanced features, it is still a decent platform and is satisfactory.

shivasish s.

Verified reviewer

Market Research

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed March 2023

The platform has functionality like live chat, chatbots, and email integrations.

A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks.

Cons:

Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans.

Kenny D.

Verified reviewer

Government Relations

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed October 2020

Great Collaboration

Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Cons:

Was not initially able to support our volume. This was corrected quickly.

Verified

Reviewer

Business Supplies and Equipment

11-50 employees

Used daily for free trial

Review source

Reviewed December 2021

Great integration for any business using teams

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!

Cons:

Great if you just want to add live chat to your website, but there are other options out there that offer more.

Russell L.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed October 2020

DC's use of Social Intent

We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.

Cons:

Could have a few more facilities out of the box.

Reasons for choosing Social Intents

Rapid deployment and also the way it feeds into Microsoft Teams was great for use as our staff use this software daily.

Verified

Reviewer

Information Technology and Services

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed April 2023

Social Intents review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use.

Cons:

It does not offer some advanced features but it's still fine, still a good platform.

Adarsh g.

Verified reviewer

Computer Software

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed February 2023

Improve customer service with Social Intents

Overall, I am satisfied with my experience using Social Intents and would consider using it again in the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media.

Cons:

The software's pricing may be considered high.

Showing 1 - 10 of 10 Reviews